Harmony Senior Services

Overall service could be improved

I went on a tour here and it was OK. The lighting was really bad and it made it feel the coldness. The furnishing is sparing and just not a homey feeling. I just saw all the residents lined up to get their medicine. I didn't like that. I recommend families tour as many places as they can before they make a choice.

The initial tour and marketing brochure were impressive, and I liked the small size of the facility. However, upon having my mother move in, I have discovered most residents spent most of their time privately in their own rooms/apts. Activities are on the calendar, but are repetitive in nature. The meals in the dining room are adequate at best, i.e., a cheese omelet for dinner was not freshly prepared, but was obviously frozen. So was the hard biscuit that was served with it. My mom only enjoyed the apples that evening. Chef prepared? Not! Now that I have placed my loved one here and paid the sizeable up front fees that are nonrefundable, it's not feasible to re-locate her at this time. She isn't happy, so neither am I!

Management is horrible, the community it self is great for loved ones. Turn over all the time and always short staffed.

When I got there we were fairly happy. New Administration ran off all but one of the good employees and retained all the horrible employees. By the end no one cared, no one worked, and I would never send another person there that needed any assistance. We were in Assisted Living.

The meals and dining would get a -5. Before referring any other families please personally validate the community. Appearances can be deceiving. Administrator and other administrative positions turnover is extremely high for this community which speaks volumes about the working conditions/ atmosphere.

Staff is friendly, but they are extremely short staffed. We would not at this time recommend the community to other families. Unless they needed very little help and support and just a place to live with meals & med administration provided.

Most of leadership staff was brand new during our time there. I think Harmony has the potential for great care. I'd suggest having a clear idea of your/the resident's needs and following up closely for the first month to ensure needs are being communicated between staff and followed through with. But I think new staff was actively in the process of improving care so I'm hopeful it will be more positive for future residents.

My mom fell, broke a bone and is now hospitalized. This was not reported to me for 4 days. Communication really needs improvement. I have not heard from anyone at Harmony concerning how my mom is doing. This is extremely disheartening.

They are trying to get the standards up to par. This may not happen unless the leader is strong. The leader talks a good game but we'll see if he is effective. How they could improve: Better adhering to rules-not giving out door code, not using side doors to come in and out. Better security cameras. Better sounds /light to make staff aware if someone leaves incorrect door. Know that staff doesn't stay ion top of care such as changing depends in a timely manner. Taking patients to bathroom after meals. Keeping hallways/rooms clean from smells. Keeping rooms straight. Not waiting till patients are out of supplies before asking us to bring more. Just a few.

They work hard to get you in the community but they require a deposit b4 releasing paperwork to get an assessment. I didn't like that. It felt like a pressure tactic. I was very disappointed. I put money down, couldn't get dr to complete the paperwork and now I'm fighting with them to get my money back

There is a complete disconnect of information sharing from executives to staffers. Nursing staff seems to come and go (hired and fired) frequently with no updates to patient info with new staff...My mother was always given wrong meds at the wrong time despite days and weeks of us trying to set schedule. After 8pm and before 8am nearly IMPOSSIBLE to get anyone to answer the facility's phone.

Harmony has staffing problems. It isn't an all inclusive resort. Take a look and ask questions. I will not refer anyone there.

We never actually moved in. Very high pressure sales pitch. After signing ALL the papers that you have to sign and paying the upfront money my friend decided she didn't want to leave where she was. This took a few days for her to decide. She has early stage dementia and I didn't want to cause her any additional distress. I tried calling the sales agent but couldn't get a call back right away. When I did talk with him, it was 7 days into the month so our 30 day notice extended into the next month charging a prorated rent for an empty apt that was never moved into. No consideration as to why she never moved in, just that company/corporate rules have to be followed. I have tried multiple times to reach the director to discuss this but she will not return my call. The facility is beautiful and the apts are nice but beware of the lower cost rent because they charge extra for some things that are included at other places. Make sure that you are given the time to read all the paperwork.

Our first experience was disjointed. No welcome, no wearable call tag given, very poor communication. I had to request a call tag after a week in the facility. Not transparent or forthcoming with vital info for PT. Deceitful answers to medical appointment questions from the head of nursing. The Med techs and other staff were delightful, but not enough of them. It seemed very mismanaged. After 2 months, it was apparent this wasn't going to improve, so we moved my mother in law to where she could receive better care for her health needs. We have moved her to Heatherwood and it's been night and day! I couldn't be more impressed with the care and attention she has received. The day we moved was rushed, trying to beat a snow storm. She literally got a red carpet rolled out and staff welcoming her. PT has been a priority and we are impressed with how many have popped in to just introduce themselves and say hello! I would recommend Heatherwood over Harmony any day!

We have been very unhappy with The Harmony. They just got a new administrator so we hope to see some positive changes.

Unfortunately, I would not recommend Harmony to anyone unless the director/manager staff got better. The way they talk to the residents as if they don't know finances is horrible. It was nice on our first visit but went downhill once Mom moved in.

Harmony at Kent is a visually beautiful community. Mom is a resident of the memory care community there. Several staff members are gracious and caring, which I deeply appreciate. However, I have observed setbacks in Mom’s care, some of which seem to stem from a lack of attention and follow-through. Before the onset of dementia, Mom was one of the most engaging people in her community. When she first arrived at Harmony, she could still walk. Unfortunately, she was quickly transitioned into a transport chair, and edema in her legs soon developed. Regular exercise and occasional walking might have made a significant difference, but those opportunities were missed. Sadly, her current health challenges now make walking impossible. While I am grateful that Mom has made new friends and participates in activities and occasional outings, there are areas where the quality of care could improve. For instance, I have often seen caregivers sitting and using their phones rather than engaging with residents, and this lack of attentiveness is concerning. Management turnover has also introduced challenges, including lapses in communication. Even small details, such as staff not wearing name tags, contribute to an overall sense of disorganization that affects the experience for residents and their families. Despite these concerns, I am thankful that Mom is in a community where she can enjoy social connections, participate in activities, and receive care that meets most of her needs. I hope Harmony at Kent continues to improve, addressing these issues to provide the attentive and proactive care every resident deserves.

I am not sure if the experience we've had is the norm, or if we got in during a turn over but there have been at least 3-4 different 'admins' (that we have not been able to get in touch with) from the start of touring, to since we moved in. I try to give the benefit of the doubt however, my grandmother has had her medication delivery missed, her water is lukewarm at best, she has people bringing meds at odd hours of the night. The overall feeling is that no one knows what's going on and the resident care is suffering for it. It is clean, but the day to day care seems unsteady.

My mom liked that independent living residents, were in the same community with assisted-living. I would absolutely not recommend. They are short-staffed, don't respond timely or at all to phone calls and or emails, do not provide what I consider to be appropriate care for the assisted-living residence.