Harmony Senior Services

The management staff is responsive to the questions and issues we may have. I feel that our loved one is taken care of. The Crossings at Ironbridge has provided our family with piece of mind and we would recommend the community to other families looking for a community for their loved ones.

Over all good. But the food and laundry service is not good. I've repeatedly asked them to fix the door in my mom's room going out to the courtyard. My husband can barely open it. And every room on my mom's side of the building gets water in it when it rains. They just put absorbing mats down. There is also not sufficient enough staffing either. Far as laundry, they have caused bleach stains on some items and shrunk quite a few items as well.

I picked this community, because it was originally it was cheaper and closer. They can improve on the care and communication. Make your own decision.

They maintain their facility impeccably and are attentive to any problems. Staff are courteous and accommodating. I would definitely recommend to others. We picked this community, because of the attractiveness (newness and cleanliness)of the facility and options for room lay out appealed to us. My sister's first room was lovely as a small apartment lay out. She has since been moved to the Memory Care unit which is not quite as spacious but still nicer than most. The location was also a factor as it was centrally located between family.

The continuity of the Executive Director position changed 4 times during my tenure here of a little over 15 months. I've had a disagreement with accounting since [date removed] and it has yet to be addressed by anyone. The staffing level of the maid service has been so low that overall cleanliness has suffered. The chief maid is overworked and under staffed, Food varieties on the menu are good. Dining staff has suffered shortages which impacts total experience. Activities get a 5+++. Outstanding staff and leadership. All the residents are super and the majority of the staff are great. The daily concierge is outstanding!

They are having staffing issues (as I'm sure most places are). Lots of turnover, even at the Executive Director level. Food is a problem, quality and staff to serve. My mother rarely utilized this option. She pays over $[removed]/month. The positive note is she doesn't have to leave the building to see people, a regular apartment would be less money, but this benefit is worth the extra $[removed], I suppose. That and location of her apartment. Ground floor, we don't have to go through the main are, but her patio door to get to her.

I'd recommend it because first & foremost I feel it's a safe place. I'm not sure about activities because every time I ask for a schedule they don't have one. I like the FB aspect because you can see the residents & activities. I'd warn them though that the price is higher than others.

Our family had an in person tour with Harmony at MT Juliet is high end, very beautiful. [name removed], and the other staff we met, were polite. The over all vibe was more reserved, not as warm as [community name removed]. They were very pricy. That was to be expected for a place as upscale as Harmony. It looked like they offered lots of activities, they had excellent weekly entertainment , even a bar. The menu looked delicious. Definitely a level up.

My loevd one is doing well. We picked this community, because it's great people, cost reaonable, and they have good food. It's a nice place for an elder person to live. I would recommend to other families.

They do not have the staffing to deliver what they say they provide. Their business office rarely returns emails or phone calls. The food could be improved. Most of the staff they do have are friendly and responsive. Their nurse manager does a very good job notifying family of urgent events.

My loved one is currently a resident at Harmony at Anderson. Overall, everything has been great for him here. The staff has always been willing to work with me on a lot of paperwork issues that I've had to deal with regarding my loved one. They are very helpful and nice to talk to on the phone. I would definitely recommend this facility to family and friends.

Everyone is really nice, all the nurses, and the people in the cafeteria. They provide updates for my loved one, and make suggestions. She is being well taken care of. The value for the money is good. I would recommend to other families.

I think our main concern with Harmony at Wescott is the cleanliness of our loved ones apartment. Our loved one is not the neatest person but I am not sure how often her apartment really gets a good cleaning.

The facility is much nicer than [facility name removed]. They do have a few challenges (as many do) with keeping good quality staff. Often my family member goes a day without anyone coming into their room to check on them. If the eating facility shuts down earlier than stated each day, so you must arrive on time to have adequate time to eat. There are so many great activities if you like to participate both on site and offsite. The location is very conveniently located near the interstate and a safe community.

I have been a resident at Harmony for 5 years. I have the experience to be warm, friendly, and accommodating. The activities keep us active and entertained. The staff are pleasant and easy to work with. When searching for a place for my wife and I we felt this was the best we had found.

This facility is attractive and clean. Communication with the family has been minimal in Independent Living. I haven't eaten the food. The staff has been responsive the few times that I've reached out to them. I would recommend this facility to family and friends.

Only problem was that he transferred in (on a weekend which was very unusual for them but I'm very grateful they allowed us and [name removed] actually came out to help us move in!!) but he was not seen by local Hospice before he passed away. Moved in on [date removed] and he passed early morning [date removed]. Concern that he'd be addressed as full code did not happen because I spoke with the administrator and pleaded they respect his DNR from SC and they did. The issue then was no medical doctor or Hospice in WV saw him so it eventually came down to the medical examiner signing the death certificate. I thought Hospice would see him within 24-48 hours of moving in I would say both friendly, caring staff, definitely recommend. I agree with all of the accolades listed above.

Harmony at Falls Run has been a good fit for my mom, so far. The facility is modern, well kept, and inviting. Staff are kind and compassionate, though I believe there could be more of them. The food is restaurant style served and my mother raves about it often. Weekly housekeeping and laundry are so helpful for your loved one and their family. We did have a few important challenges at the start with staff communication and medications being ordered as prescribed. I strongly suggest family remain involved and present whenever possible to oversee their loved ones care. It doesn't go unnoticed and ultimately ensures the best care for your loved one.

They are very friendly, and helpful. Areas for improvement includes: quicker response and reliability when care needs change; and more nursing staff.

My parents are very happy there! They have games and communal programs. Monthly special meals with family. Bus trips in town for activities or shopping. I would recommend to others.