Harmony Senior Services

Staff was very caring. They, like most places, seem to be shorthanded. Housekeeping was good. Didn't seem to always have someone on the weekend. Communication was good. Move in process was very good. Meals were also very good, better than expected. I think I expected more care. My spouse stayed in bed a lot. I'm not sure how much he was encouraged to eat. I felt that I needed to be there to be sure he took his meds and ate. Not blaming that on the staff, but the policy seemed to be not to force them to eat or take meds. There should have been a "happy medium" there. Quite frankly if I had it to do over again, we would have waited to place him even though I was having health issues. It's hard to say about recommending because we didn't have experience with another memory care.

Overall- disappointing move-in experience. Should be some type of new resident orientation. Billing is not proactive. Why don't I automatically get a detailed statement of monthly charges B4 $ pulled from account? I have to request it??? Seems very archaic. Mom's care has been very good. Employees are nice. Medication management has been inconsistent at times. Tons of activities. Provide feedback to management and staff at every turn. They are receptive. [name removed] , Director of Nursing is a gem. Good value!

The Harmony has met our needs. My sister is very happy there. We picked this place because it is small and we loved the floor plan in the memory care area.

When compared to a rehab facility or an actual nursing home, I would highly recommend Harmony. There are areas that Harmony should address They are under staffed in several areas such as dining and care especially on the evening shifts. All residents, that I sat with complained about the food.

Harmony is clean, bright, and welcoming. The residents enjoy sitting out front in the sunshine in the warm summer months, but seating is very limited. It would be so nice to see this area expanded to accommodate more residents. It would also be nice if there was a foot path and garden area outside so that residents could move about more. A sun-room would be perfect! The staff does a great job with activities and keeping the residents engaged. My mother thinks that they could do a better job with cleaning, but overall, she seems to be adjusting. I am happy that she is safe, warm, and well-cared for.

The staff is great. Housekeeping could do more each week. The activities could be more consistent. The food needs improvement.

The apartment like setting along with available medical staff in central location. Friendly staff and good locations, elegance of dinning room, large variety of foods at meal time and many activities. Also we like the location of the community. Dislike the equipment available in gym area. Could have some more low impact things like hand bicycles and fun things like skee ball arcade game, foosball table, wack a mole, etc.

I would recommend the communityy to anyone. It is a beautiful facility with lots of activities and an excellent reputation.

The staff are friendly, call residents by name, and seem quick to respond to concerns. My loved ones haven't utilized any care services, nor participated in any activities. They eat the evening meal there since it's included but frequently augment with a snack afterwards because the portions are smaller than they are used to or they didn't like the offering. I'm happy with it because of the location and condition of property.

The staff is friendly and accommodating and the housekeeping is acceptable. The move-in process was fine, no issues really. When it comes to meals, the main course is not quality, and the preparation I would say to be the same. The menu repeats itself too often, there is not enough variety. The food is cold if you're not there at the beginning of meal time. The staff forgets to bring items that were asked for. As for improvement, there needs to be someway to look up an account online to request maintenance online. When it comes to laundry, the CNA's take care of it and it is not done properly. They do not have the equipment, nor the time, to do the two loads per week that they say they provide.

I love the place but getting important information about care is impossible and very disappointing. They need more staff in my opinion. I would recommend them with improvements on health information.

The facility is almost new and kept very clean. Staff is friendly and helpful. Mom is in a studio which is plenty big for her needs bathroom is nice and set up for handicap accessibility.

I can't say I would choose them over again. I initially chose them because they were closeby. I would not recommend.

This is a new facility, and they seem to have several kinks to work out. Staffing seems to be an issue. Dad is not too involved with activities so I really can't speak much to that. He is not overly impressed with the food, but I have had two meals there and they seemed okay.

My loved one is in the Memory Care unit with Hospice care at The Harmony at Hanover Assisted Living and Memory Care. I feel that she is well cared for. The dayshift CNA's are really good, patient and friendly. The cleanliness is okay. The food is average. I do not regret putting my loved one here.

The staff at Harmony at West Shore are extremely friendly and welcoming. The housekeeping is good (we had a little hiccup on move in day, but it got resolved). The move in process had a few bumps because of some staff who left, but was otherwise good. My parents feel that the food is excellent and plentiful. I would recommend Harmony at West Shore to others.

My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeeping was a big issue during my loved one's hospital stay. It was almost as if she didn't exist because they didn't do any housekeeping or laundry while she was gone. The clothes had obviously been piling up even before she went to the hospital. Also, there were times when it seemed like they were short staffed, which is not good in a Memory Care facility.

I am currently a resident at Harmony at Victory Station and things have been very good for me here so far. The staff and the facility are nice and efficient. For the first two weeks I thought that the food was very good, but now it is okay. The menu is full of pork, which is boring. The soup is good on most days. More sandwich choices would be great. Overall, I think I would recommend Harmony at Victory Station to others.

Meals and dining service - same food all of the time and a couple of the staff have attitudes, and some are very nice. Activities - our loved one doesn't get reminded or taken to events and can't read the schedule well until he gets his cataracts of. I would recommend it, but it does need improvement. Most of people are very nice and do a good job. They probably don't have enough staff, especially the medication nurse. One nurse for three floors of dispensing.

Harmony at Kent is struggling with getting the meals out in a timely manner. Other than that, the facility, the people there and the overall cleanliness is great!