Harmony Senior Services

Harmony at Brookberry Farm is still newer and they have somethings to figure out, they do not have a ton of help but they are trying their best. We do think once they get more staff things will be better. During our loved ones stay they did take really good care of our loved one and we would recommend them to other families.

I think they took care of my parents well overall. The facility was very nice inside. But I think we would have enjoyed a smaller community, even though Harmony isn't at full capacity yet. Even so, they're understaffed. The nurses are great, but I feel like the higher up administration needs to be more present. It's a pretty corporate environment. Everybody was nice and said hi, although established residents were a little slower to warm up to new residents. It seemed like they had a lot of activities. It would likely be a great place for the right person, but if we had to do it again, we probably would have sought out a smaller community.

Our loved one are happy with the activities, they love that they have live music and entertainment often. They have met a lot of residents who are very friendly, and the facility itself is very nice. However, the meals are not what our loved ones consider up to par, and when they go to the dining hall they have to wait awhile before being served. The house keeping only comes for about 20 minutes and barely cleans so we have had to hire an outside cleaning service. Also, the response time when a residents uses the emergency cord can be a long time which is a concern to us.

We chose Harmony at Harbour View because of the affordability as well as the convenient location. The room sizes here are adequate for her needs. The staff members for the most part have been very receptive to what I have had to say about things and been accommodating. I would probably recommend to others looking.

The communication of the community could be better and their covid plan could be better also. When we needed some help with my loved one we were not able to get it due to my loved one having covid. I would have liked to see some type of a plan to assist residents that had covid. I would recommend this community to others

I feel like they are doing a good job at trying to keep residents safe. I feel the food has been good from what we have had, but lately my mom has been complaining and said other residents have been too. I do think they need to have more variety to better accommodate dietary needs. It has been hard to visit our loved one because visitation hours are only during their business hours for set times, so it is hard when you have a full time job. Other than that, the size of my moms room is big, it is a well kept facility, and the staff have been very accommodating with our family. Overall, I would recommend them. They are trying their hardest.

Dinner is iffy--sometimes fine, other times cold or slow.

Family BEWARE!!! Complete "bait & switch" & ZERO communication between departments of care giving. Moved my 92 year-old mother there 3 weeks ago from a different assisted living facility knowing memory care would be needed within a year or so. "Residents get preferred status".... After FOUR DAYS the calls started that she needed memory care. Please note: we had hired home health for 5 hours a day to help with the "transition trauma". They insisted we have extra help 12 hours a day!!! We're at day 28, $15,000.00 later & they dropped the ball COMPLETELY!!! I definitely would not recommend!!! It's a sad situation to watch your parent decline soooo rapidly because the proper care/protocol was not given... Avoid The Crossings at Harbourview! They have too many issues to work out to be reputable.

This is a new community and there are still a lot of empty apts. My mom really likes her apt and she has her furniture all set up so it feels like home. The staff is really friendly and attentive. I have been talking with the director about working on the lack of activities, adding evening events like bingo and cards to help bring the resident out of their apt and get to know one another. My mom likes being active and interacting with her fellow residents. so it has been hard for her to meet others. Mom does enjoy going to the dining room and she likes the food.

The staff here did a very nice job showing us around, and they did take their time to answer all our questions. This is a lovely community and there seem to be a lot of amenities here for their residents, the lay out is nice. We just felt that they were a higher priced compared to some of the other communities we had seen.

I have no complaints about the tour I had taken at this community for my loved one. The staff where friendly and made sure to answer questions we had for them in detail. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right budget in the end decision.

The Village on Pheasant Ridge was nice but needed some work. When i was shown the rooms, i noticed they needed a lot of repairs. The flooring in some rooms was lifting and the walls needed repairs. The maintenance could do a better job at cleaning.

This is a brand new beautiful community. It was a little to expensive for us. The staff I met were nice and answered my questions.

1. There were plenty of activities for residents. However, activities director/planners could have been more enthusiastic about the activities, or at least on the couple that Mom got to participate in. Those were limited though because of her situation, so I could be missing the big picture. 2. Coordination between facility and hospice provider for care. Took way too long to get medications ordered and coordinated, not sure if facility fault or hospice fault, but slow on correcting situation. Especially in hospice situation. But daily staff were caring and attentive!

The facility is fantastic. The views are unbelievable. The staff is very attentive. Our only hiccup was that we thought there were some things that we could take advantage of when we signed up my mother-in-law - and one was that they said they could get it notary because she was wanting to do a new will, and that never developed. There was a mixup about where her automatic deposit was to come out of. Then there were mix ups with her prescriptions - and just some hiccups OK. Overall, we are super happy with where she is.

You meet many very special people at Harmony and given the opportunity to participate in a variety of enjoyable activities. However, they permit residents to enter independent living that should be in assisted living (at a minimum ) and this creates concerns for the other caring independent residents. We look forward to our meals, but many times are very disappointed . The dining room is under staffed which creates unnecessary friction during our meal at times. Maintenance and housekeeping staff are very friendly, helpful and most know your name.

Good, but dining is the worst. No change of much from week to week. Vegetables are always over cooked. My room has it been cleaned for more than 3 weeks -- I believe because the trio cleaning will not admit to taking more than they should thinking it was garbage. I'm also waiting for trees to be trimmed so I can actually see outside and not have to sweep the balcony every day. Also, things appear on the schedule but they never take place. Residents have come forward because the staff hasn't.

The food was poor and there was not enough each night. Staff overall was friendly. Activities were inconsistent and facilities staff was not competent.

The place was clean and the room was nice. The staff was minimal and the food was served cool most of the time. Needed more staff.

Harmony was well run and clean when my parents moved in. The had their place cleaned regularly. But over the last several months they were there, the place became dirtier and lacked maintenance. The cleaning crew lied about cleaning my parent's apartment and it became filthy. I moved my parents out in April. The communication about activities is almost non existent. Whenever my mother would try to join an activity, she would find it had been moved or postponed without notice.