Harmony Senior Services

My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeeping was a big issue during my loved one's hospital stay. It was almost as if she didn't exist because they didn't do any housekeeping or laundry while she was gone. The clothes had obviously been piling up even before she went to the hospital. Also, there were times when it seemed like they were short staffed, which is not good in a Memory Care facility.

I am currently a resident at Harmony at Victory Station and things have been very good for me here so far. The staff and the facility are nice and efficient. For the first two weeks I thought that the food was very good, but now it is okay. The menu is full of pork, which is boring. The soup is good on most days. More sandwich choices would be great. Overall, I think I would recommend Harmony at Victory Station to others.

Meals and dining service - same food all of the time and a couple of the staff have attitudes, and some are very nice. Activities - our loved one doesn't get reminded or taken to events and can't read the schedule well until he gets his cataracts of. I would recommend it, but it does need improvement. Most of people are very nice and do a good job. They probably don't have enough staff, especially the medication nurse. One nurse for three floors of dispensing.

Harmony at Kent is struggling with getting the meals out in a timely manner. Other than that, the facility, the people there and the overall cleanliness is great!

It's a nice place. I wish they had more outdoor space for the residents. It would be nice if they had picnic tables, outdoor garden, and a place to have outdoor activities. They pretty much just sit in the front in rocking chairs. We picked this community because it was closer to my home and less expensive.

It was the best for my sister and close to our house.I cannot fairly rate the facility yet; my sister has only been there for a hort period of time. So I am observing still.

When my stepmother's health started to decline I was really hoping that they were going to work with us on the price for moving them to assisted living since they had been there for several years. However, it wasn't the case and we had to move them to a different facility and location. It was really kind of sad as my dad made several good friends there.

My mother is currently a resident at Harmony at Morgantown and everything has been very good for her here so far. The staff all call her by name and stop to talk with her. The housekeeping is pretty good, extra staff has recently been employed. Communication with the family is good. A lot of it is through texts or weekly newsletters. There is some phone contact, lots of personal if needed. The move in process went smoothly. Although mom has a nice big house that she'd rather be in. There are many choices for meals and they vary. Meals can also be delivered to the resident's room if they choose not to go to the dining hall. I would recommend Harmony at Morgantown to others.

They are responsive and good to work with. We picked this community because of the washer/dryer in the unit, and newness of the facility.

When it comes to the activities, they could offer more for the residents and they could have more staff on Sundays to take the residents over to the church services. However, based on the experience we have had so far, we would recommend this community to others.

It's very clean and I feel that my family is safe and taken care of. It's clean with more staff and close to family.

The reason we gave Harmony at West Shore overall a 4 out of 5 on the ratings is because they have dropped balls here and there but overall based on the experience we have had so far, we would recommend the community to others.

We picked this community because of, the proximity to family who can look in on my loved one. I would still recommend. Clearly many of the other residents I've met are quite content here, and I like what I can see

My loved one is currently a resident at Harmony at Kent. Overall, her experience at this facility has been very good. The friendliness and staff are great. The activities are great. The cleanliness and care services are good. However, they really need to do better on the food situation. Overall, I would recommend this facility to family and friends.

I rate all of the categories positive, with the exception of activities. However, since the arrival of the new Executive Director activities are increasing and new staff has been hired. Harmony at Spring Hill is a nice community, and the location is ideal. The new Executive Director and staff are making great improvements! All we have met and have contact with are friendly and professional.

We toured Harmony at Hope Mills when searching for a Memory Care facility for our loved one. This facility was wonderful. The cleanliness and friendliness were great. The staff and activities seemed great also!

My loved one is a resident at Harmony at Bellevue. Everything is great. The staff are all wonderful. If there is ever a problem, the staff finds a resolution and corrects the issue. The price is extremely fair. My loved one loves having a patio area for her and her cat. The food is the deal, it's standard. But there's a new Chef coming on board, hopefully the new Chef pulls it together.

Good experience overall - would definitely prefer a much higher staff to resident ratio if looking for assisted living. Also, we observed a nursing staff shortage. The head RN is wonderful, however we noted that she worked well over full-time the entire time our mother was there. The facility is well kept and pleasant, and the activity offerings are abundant. The dining is somewhat limited however, and dining times are not flexible - leaves little choice for the residents. Additional dining options and times would make a big difference.

Given Mom’s health issues, it took about 5-6 weeks to really settle in and seem to do well, but the staff care and try. It's difficult when communication is an issue.

There are lots of outside noise that residents can hear inside their apartments. It is so loud that I would recommend you bring earplugs. There are dogs and ambulance sirens that can be disrupting to some residents. The community is clean, and the staff are friendly.