Harmony Senior Services

Overall satisfied. Wonderful caring staff. Food services could be improved. Many residents complain that quality has declined and lacks variety Would like to see more options on ala Cart menu and more vegetables.

My only concern that really have with my mom. Is she has had several falls when in there. By the time the doctor gets by there is only 1 or twice a week. She has a very bad swollen hand and needs an xray and is not getting done in timely manner.

The residents are a fine group of people. They are very friendly and open to developing new friendships and sharing their lives with one another. The staff has been good although they are somewhat understaffed at the moment but the people who are here are very good.

In the top 20% of independent and assistant living facilities. Overall, very accommodating.

The only thing I believe is lacking that would make things better is more staff. Serious lack of staff in dining and on the floors for personal attention!

My loved ones mental capacity is much better, in which they are in memeory care. I would like to see, my loved one spend more time with people in asstisted living, if that is allowed.

Tour went well and liked all the facility had to offer.

We liked the community. The residents were a little older than my loved one, and this was the downfall for us.

Everything is going well so far with care services. They keep me up to date with what's going on with mom. Mom is in memory care and needs more attention. Sometimes she is unsupervised, so they could use more staff. The staff is really good. The director has been really helpful. Mom really can participate in activities, but they do have bingo. Other places were much more expensive, and this one was all-inclusive. Overall good place but sometimes things get lost or disappear.

Nice place but care services/activities were not offered, which were needed for mom.

We chose Harmony at Brookberry Farm because of the value for the money and also the size of the actual rooms were good. I think with them being new the administrative staff are still learning. My mother has long term care insurance and I have been working with them for 3 months now and it has been a slow process. Overall I would recommend them to others looking and already have.

Good community, too far from family and friends to visit.

We had a good tour experience with Harmony at Columbia and the girl giving the tour was great. For us it just came down to the size of the facility, it was just too large for our loved one. She is 90 and on oxygen and we think it would have been too hard for her to maneuver around.

The community is really good to the family and takes good care of my loved one. The staff are very friendly, and caring towards the family and our loved one as well. They were always willing to help in anyway they could. I would recommend the community to others for their loved ones.

We really like how Harmony at Spring Hill is not to small and not to large it really is just that right fit for our loved one. We did have one challenge when we first were moving our loved one in. The paperwork and communication was a little back and forth which caused some confusion so a better onboarding process could make things easier. However we did speak to the director about this and all is well. It seems like our loved one really enjoys the meals and dining service and based on our experience so far we would recommend this community to other families.

This was a wonderful community with continuing care from independent living to memory care. The community was too big and not the right fit for my loved one.

It's adequate and not overwhelming. I think they keep the facility clean. I don't know that the CNAs or med techs are particularly involved in the care. They seem to be understaffed for their patient volume, and typically they are not very gentle.

The tour at Harmony at West Short was fine, and I thought it was a nice place. Our reason for not going there was at the time, they seemed to be not as concerned about Covid and had more lax protocol. Other than that, it seemed to be a fine place.