Harmony Senior Services

My ratings are because one has to keep after them to do what is expected/offered and charged. We chose Harmony at Falls Run initially because we liked the apartments and they said that they check on the residents about every 2 hours.

The location, and cost is, better than alot of places in the area . Nurse manager is awesome , ex director is great . Nurse team excellent. Staffing is a constant challenge . Food service is ok, and the food could be better . Excellent team of PT on site . Visiting PA,is excellent

It's taken some time so the facility to staff; however, they are doing a good job. Current staff is very friendly. Seems that the relatively new Director is getting improvements implemented.

I would tell others to make sure you have your date for move in locked down so they are ready and not scrambling.

The housekeeping in the facility is okay. They could do a better job in the memory care unit. The facility doesn't communicate very well with the family. Most of the time, the family has to ask questions. For example: my mother's eye was really red. It was not addressed with a doctor until I inquired. The move in process to the facility was smooth. Better communication with the family is needed. I would still recommend the facility.

What our family likes the most about Harmony at Enterprise is the overall cleanliness, the staff and for the most part the quality of care. Based on the experience we have had so far, we would recommend this community to other families.

My experience is based on Harmony Square (memory center) at Harmony at Brentwood. I would say that the staff are very attentive to the needs of the residents. I visit my mom once a week and there is always an activity going on. The nursing staff (esp name removed) are wonderful and treat my mom with love and kindness.

They need to pay staff more to retain them. They are constantly changing. Some times the maid doesn't show up, or a meal ordered for delivery doesn't show up. Always due to being short staffed.

My mom doesn't take advantage of the activities accept the occasional Bingo. I think she is slipping in her cognitive abilities which has nothing to do with the staff. I feel she is taken care of better here than the previous place she was a resident. I know my mom isn't the easiest resident but I don't think she is the worst either. We are happy with her life at Harmony.

My loved one was previously a resident at The Harmony at Hanover. Improvement with housekeeping was needed, due to staff turnover. The meals were mediocre. The monthly rent fee increase was ridiculous! I would only recommend The Harmony at Hanover if they improved the issues mentioned above.

The staff was very friendly and accommodating. The office was easy to work with when problems arose. I felt like my mom was very well cared for and looked after.

I was greeted by a wonderful smile at the front desk, than a young lady name [name removed] come out to start a wonderful tour, I am looking for my mom who’s need help with her medicine. We still haven’t made a decision but I really love the community and [name removed] was very professional, answer all our questions and showed us around your beautiful community. You will be hearing from us soon. Lovely community

It was a great place for my mom while she was relatively healthy. After she got sick and needed advanced medical care, the CNAs on the staff did their best but were not trained to deal with extremely sick patients. I would recommend Harmony at Oakbrooke for independent living and moderately ill patients that are mobile.

Unfortunately my dad passed away about 3 months after he moved in. But we always felt the communicate was good! The facility was very nice and clean. Never had an odor. Top notch facility. Dining was excellent very special. You order from a menu and made your own choices. Cloth napkins and very tasty food. I would and do recommend to anyone! Right after my dad moved in they had a Thanksgiving meal for families. Very special. They do this routinely and invite families. I loved that!

The staff at The Harmony Collection at Hanover are friendly and willing to work with families. The facility is bright and cheerful and the rooms are spacious. The housekeeping is okay. The rooms seem to be keep tidy most days. Since my brother is unable to remember to clean on his own, I depend on the facility to perform regular cleaning. I would say that it is average. The facility assisted with move in and lent furniture to ensure that he was comfortable. The meals are above average. Each resident receives a plated meal in the dining room and there is a menu for each day. I would recommend the facility.

I haven't met a staff member that hasn't been warm, welcoming, and helpful! I feel like they are friends and my dad loves to joke around with them. They really take the time to get to know their residents. I do think they could be better about communicating with the family. As the family POC, I haven't seen a single email with an activity schedule or menu. I have to rely on the papers that are posted around the facility to know what's going on. The apartments (at least for the independent living side) are beautiful! I wouldn't mind living there myself, if I'm honest! Appliances are new, finishes are new and fresh, and the entire facility is spotless! The only true complaint we have right now is the food. When my dad first moved in, he raved about how good the food was. Access to three quality meals each day (paying a little more for this meal plan option) was a real draw for him in selecting Harmony over other facilities. However, for the past three weeks, the quality has dropped dramatically. He and I have both discussed this with on-site personnel. Something has definitely changed and I plan on contacting the corporate offices about it since this is the only issue they haven't been responsive about.

Harmony at Chantilly is a very cozy place. Feels like home and very inviting. I really like the layout. Although in general the facility is clean, the memory care section has an odor of urine when you first walk into this side. The residents' rooms are very clean but this issue is confined to the common area on the memory care side. Generally, the staff are friendly. The executive director and head of nursing are exceptionally good. Both are caring and extremely helpful either way any issue I have had ( and I have had a few). The front desk staff are lovely as are the kitchen/dining staff. The friendliness of the nursing staff was variable; from very warm to indifferent and disgusted with certain tasks that needed to be performed. High marks are given to former nursing director [name removed] . Always professional, always warm/loving to family and residents but tough when needed to ensure the residents are treated with dignity, respect and are kept safe. High marks are given also to executive director [name removed]for similar reasons. Always willing to listen and react when necessary. Always keeping the residents and family first. Quality of Care- this depends on which aide was providing the care. It varied from excellent to lack luster. The quality was really good with lots of variety to suit all palates. Again, the dining staff was very caring and always had a smile. If I needed something else for my mom, they happily obliged. There are lots of activities. The movie theater is really nice. I do think in general, these facilities are very expensive. I will say that Harmony is priced better than many in the area. I think you get more for your money but I do think there needs to be more uninformed experience among the care takers. I u destined this is a tough job, but also think you need your have a calling. I must say that A Place for Mom was a huge help for me at a difficult time for me. As someone who was solely responsible for finding a place for my mother as she is unable to care for herself now, it was really helpful to have an organization that knew what to do and was able to guide me. The agent assigned to me was very caring and answered all my many questions. Thank you!

My loved one is currently a resident at Harmony at Independence and the experience has been very good so far. The staff are very nice people. However, like anywhere else, they are short staffed. The housekeeping in my loved one's unit gets behind or gets skipped. That's really the only complaint that my loved one has had. Overall, I would recommend this facility to others.

I like it at Harmony and would recommend it. Only thing they could improve on is their internal communication.

We chose Harmony at West Ashely because it is a larger and newer facility. I thought that would lead to more opportunities for mom There's been more turn-over in staff than I would have liked.