Harmony Senior Services

What we like the most about the community is the location, the daily list of activities, the staff are all so so nice and helpful. The staff made the transition so easy.

Initially, there were concerns around nonresponsive staff. However, that was resolved quickly. The only other concern is the frequency of room cleanup and bedding changes. Otherwise, the staff there is exceptional, and my mother is in great care.

There are so many activities: shopping trips, exercise classes, weekly outings to lunch, art class, lectures & discussion, happy hour, choir, social hours, movies in a real movie theater. The staff members are caring and and considerate, clearly having the residents’ well being at heart. The one bedroom apt is very roomy, 680 square feet. They are newly carpeted between tenants; there is a weekly cleaning service. They are clean and bright, with sliding doors leading to a porch or balcony. There are 4 floors, with each floor and main lobby being decorated seasonally, making a cheerful atmosphere. The monthly rent is close to half what it is at more expensive places in the area. The maintenance dept. is well run and very responsive to resident apartment needs. The dining room is roomy and bright, with white table cloths. One meal per day is included with rent, and the food is quite good, with alternate options always available. Utilities are included in the rent. The resident pays only for cable and internet. Overall, this facility was the winner in all categories I explored.

I don't think that I can comment extensively right now since I have had limited interactions with the facility (we live 4.5 hours away from my in-laws at Harmony). The things I wasn't aware of on my initial visits: PT and OT is consistently offered 3/4 days weekly (if the person qualifies)there is a nursing station on each floor and call bells in the rooms. Hair salon is available. They mention that meals can be brought to the room but I'd tell families to inquire further because this service is not free. I'd also encourage families to clarify exactly what nursing care is provided and to not assume something (eg BP monitoring) is a provided service.

I gave a 4 star only because I wasn’t able to view any apartments or cottages. [name removed] was so informative about cost and all the services offered and how that would affect cost. The website showed layouts of apartments and cottages, square footage and cost. I left completely confident in making a decision. I was given a tour around the main building inside and out.

The staff was very attentive, friendly, caring. When my Mom called for assistance they were timely, which was something that was a priority for me. Food was good when eaten in the dining room. When it was Delivered to the apt it was cold and unappealing. I know it's very head to deliver food an it he hot when it arrives Although my Mom didn't participate in many of the activities because she was up to it, they did offer a nice variety and had a nice schedule of activities. The apt was very nice and spacious and clean. The bathroom was a Great size, easy for a wheelchair to get around. The sofa in the room Had a slip cover on it and it didn't fit so it wasn't very inviting but for her short stay, it worked. I would recommend Harmony to anyone looking for Assisted Living or respite care.

I found the staff overly invasive but I much younger than the rest of the residents. Not terrible but it made me a bit uncomfortable. It was also difficult to get assistance later in the evening. Again, being younger I would be up later at night and it seemed staff had mostly shut down after dinner.

What most stands out that we have noticed is that the amount of staff on duty at anytime is more than we've seen in any other facility which is awesome and lets us know the turnover must be very low. All aids have shown compassion patience and gentleness with attention to detail

I really liked the facility, and the rooms were set up really nice and roomy. I liked that my Mom didn't have to share the room, too. The staff were welcoming, but they were constantly short staffed, and they complained about it to my Mother, which I thought was inappropriate. The admin staff was not good, and it was always hard to get in contact with them. They would send bogus bills that didn't make sense. Every month the bills would increase with no explanation. Also, the admin staff was changing constantly. The nurses were late with the pain medication regularly, so I needed to check on them almost every week. I t was a long 4 months.

The staff is very kind and thoughtful. Harmony is a warm environment for residents. The residents are social and outgoing and have welcomed my husband. Harmony has many engaging activities every day to keep residents busy. The nursing staff works very hard to meet the needs of the residents. Overall, my husband is happy in assisted living at Harmony.

My father seems to be happy there. The staff has been great at keeping me informed of any issues. Everyone is always friendly and helpful. His room is spacious, and I really like the fact that he has his own private shower.

The executive director is responsive and helpful. The staff is very friendly and attentive. The director of nursing is unresponsive and unhelpful. They need a new food vendor. In August food was great. Now it tastes horrible, hot meals come out cold, residents are skipping meals.

Staff friendly and helpful. For the most part the food is very good plus on days I don't care for meal of day I can order from the additional list of things available. Cooking for 80 to 90 people and still have tasteful food says a lot. They are short of servers in dining room but they work extremely hard to take care of us, have our order correct and get it out as quickly as kitchen staff has it ready.

It's a nice facility with friendly staff and good activities. I would recommend it to others who are currently searching for a place for their loved one.

Good location- close to hospital, restaurants & stores. Great housekeeping. Pleasant staff overall however one medical delivery was misplaced; hence scores a 4 instead of a 5.

Harmony was a blessing for my Mom. They provided a welcoming and active community where she could have some independence while keeping her safe.

I think overall, it is a nice place to live. They have a lot of activities and exercise classes, and the residents seem pretty friendly. I've heard the service in the dining room is sometimes very slow and it takes a long time to eat. The food is ok, pretty bland. Medical care is adequate, especially at the lower levels. I don't have any complaints.

Food is fantastic. Staff are great & very helpful. Apartments are very nice. However, I wasn't happy last week when our family member called at 5:00 a.m. very confused. I called front desk, I called nurses station and I called administration hoping someone would answer the phone. They advertise 24 hours. Not that wasn't the case. We never had that experience before so I don't really know if this was a one time issue. Even if it was, it's not good. We were able to calm our family member over the phone. I would have given a 5 if it wasn't for that issue.

I was pleased with facilities and social connections. Others who had lived there a long time said it's going downhill in terms of service provided and quality of food.

Some of the staff is nice and helpful a few are Not. The dinning is a problem, they are always short staffed which puts the residents having to wait longer for their orders to be taken or even receive their food. They raised Moms care level and didn't inform me until payment was needed and they didn't tell me the reason why. Also my mom has had a couple of things that came up missing from her apartment. Their field trips sometimes don't happen due to No driver.