Harmony Senior Services

The facility is very new and very clean. They offer lots of various activities, it will be what the senior makes it. Food ok, seniorlicious; blandish. The staff wonderful except for one front desk clerk. Needs landscaping but very nice interior. The apartments are wonderful and have great amenities.

The business office manager is so knowledgeable and I depend on her a lot. The front receptionist, [name removed], is a pleasure to get into from. So kind and welcoming! Being a new facility they were a little green to begin with. They have improved some with caretakers, but they need more warm, fuzzy employees. I love some of the Med Techs though. The facility is always clean and never has that urine smell that some have. Harmony is a beautiful facility, and our friends have all commented on its beauty and surroundings.

I toured Harmony at Columbia and it seemed like a great facility and they were ready to take my loved one but they backed out on us at the last minute, unfortunately. We really liked the place.

It is a lovely facility, very clean and comfortable. The staff is very courteous and friendly. They offer lots of activities that seem to be very appropriate for seniors. The restaurant style of dining was a plus for me also. I felt welcome when I first went to Harmony and still do at every visit.

The staff is good to mom and they have worked with me as I voice concerns. They do have activities and offer exercise daily, crafts, music guests etc. Yes, I would recommend them to others.

I would recommend the community to others for their loved ones. Overall the staff have been responsive to questions or concerns the family has. So far this has been a good place for our loved one. There are three meals served a day, and there are choices for the residents to choose from. My loved one is very happy with the meals, and the food always smells good when I visit.

What are family really likes about Harmony at Hope Mills is that they have several activities a month residents can attend. They invite family to join in on certain activities. Staff are very friendly, they get to know family by name.

I toured this place and it was nice. It was a much larger and busier facility compared to some of the others that we toured. The cleanliness wasn't as detailed and the food wasn't as good. The residents were friendly.

I had no real issues with this facility at all. They gave us a great tour with all the information we could have needed and did a good job thoroughly showing us around and what they had to offer. We just felt a strong pull from another facility so we went with our gut.

People were very nice. Just much further from where we live and almost too big.

We are very pleased so far. My dad has adjusted well. His only complaint is the food. Communication is excellent and they have been very responsive. Yes, 3 meals a day, restaurant style, where they order from the menu. He says the food is too hard, but he does want to complain. So, I have honored his wishes. Apparently he is eating it because he has retained his weight and looks to have gained a little weight.

The staff was friendly and my loved one was attended well. There was, however, a staffing problem with the kitchen. My problem is with the billing, which I'm still working on getting straightened out. I paid in full, but received a bill.

Based off of what I have heard from my family member - he thinks there is great need for improvement in the cafeteria, they are having difficulty keeping staff. The facility is very comfortable, not too fancy and not too plain. It it a great fit for him. It is convenient to retail stores and his friends as well. So far he is enjoying his stay at Harmony at Falls Run.

The staff members are really friendly and so far the quality of care services are really good. Our loved one is eating better there which is great and he is participating in activities here and there.

[name removed] their marketing lady was fantastic to work with - as far as getting all the papers signed and our loved one moved in she made that process much easier. Their activities director [name removed] is great and so high energetic that made a great first impression. There is a really good amount of male population and while the activities director is fantastic, we do wish they made a little but more effort getting the males involved. Sometimes the staff members need a little bit or prompting or reminders but we understand they are incredibly busy so when they do what they are supposed to do, they do a great job.

Very good from move in until present time. Living adjustment but the staff is most welcoming!

We spent a lot of time with Harmony at Oakbrooke during our tour. They went out of their way to try and help us out in our specific situation. We just felt the environment was not the best fit for our loved one.

My loved one is very happy at Harmony. It's a good fit overall. I like the appearance and the atmosphere. Also the other residents are very kind. The only negatives would be the price increase, and the food could be improved.

[Name Removed] was great and so was the director. Since I moved my husband there, I have been less than thrilled with some of the memory care unit staff, particularly the evening staff. They are not always kind to the residents, and have been less than professional at times with each other in the presence of visitors.

My loved one enjoys staying there. Being brand new and with the staffing crisis the dining arrangements have been difficult. Not horrible, but the staff has changed a few times and things are not consistent. I'm sure it'll improve over time. The staff has been great. Very friendly and always willing to help.