Harmony Senior Services

I moved in about a year ago. Love this community, love the management staff. They are always available to answer questions. Food could use some improvements, but its ok most times. Housekeeping was hit or miss at first, but now they have a full staff. I made the right decision to move in and I could not be happier.

I am an independent living resident. I love the big building because of the way it it laid out. My favorite thing to do is join my friends at happy hour. We are served at least twice a week and sometimes more depending on the activity calendar and events scheduled.

Management is great. Some of the staff have been a little abrasive and rude. However we haven't seen them for a bit so management may have addressed that issue. My parents are now in the assisted living facility as my mom needed more care than my dad nor independent living could provide.

Harmony worked very well for my mom and myself. Cleaning staff was extremely helpful and nice. They struggled in the dining area keeping chefs and waiters. They had one chef who was very good and was also friendly, but they him go. The cost went up each year so that should be factored in when budgeting.

The working staff were very good and caring people, and eager to please. I was very disappointed with the Sales staff and the Health Director. My wife spent two consecutive periods in Respite Care. Her son and I wanted to explore the options of her staying on being as she is no longer able to do household chores being thst she must use a walker to get around. She was and still is, a fall risk and really shouldn't be alone. I am employed by the and Federal government and work 5 days per week. I work from home three days and in our Harrisburg office two days. I repeatedly left phone messages asking for the Salesperson and the Health Director to contact me (or her son) to discuss Care options, but one week prior to her leaving Harmony I finally received a call from [name removed]. He said that he had been ill and had a backlog of messages to return, and would get back to me...but he never did. I did have a good working relationship with [name removed] who is the Assistant Health Director.

We had not heard of Harmony until A Place for Mom recommended. We were impressed with the layout of the facility and the rooms. My mom loves her apartment. Unfortunately the staff has changed at least 3 times and we are not as pleased with the service that my mom is receiving. The activities director does not TRY to get the residents involved and with my mom's memory state she needs constant invites The manager has never returned any communication when I reach out to her. It's always someone else that responds. We originally liked the facility well enough that we recommended Harmony to three others that moved in

It is kind of expensive, but the facility is top notch and the services provided are good.

The staff and everyone at Harmony at Harts Run were very helpful and understanding. Everything is going well.

I live near a former staff member who has recently told me of the problems there. So no I would not recommend. We picked because of the location and it is near my home.

The beautiful landscaping, the amenities and the price. I would recommend. I do think they could do a better job of giving us and the residents an avenue for questions and concerns.

It was a good experience. I picked them because of the cleanliness and cost.

The first year I was there was a nightmare but they finally got a good new staff and from there on was 80% improvement. There were 10 turnovers of directors the first year I was there. Likewise many turnovers in staff. Last year and a half was stable. Had one director and one financial officer. They have done a terrific job in stabilizing the facility. Rest of staff had what i would say was a normal turnover.

That it is a good place, I would recommend it. We picked them because of the location.

We had arguably the best care of any facility during the Helene aftermath.

I would tell a friend my mother has been very pleased with Harmony independent living. She's found a group a ladies she enjoys. The staff is very friendly. Communication through email to the billing office can sometimes be difficult. I finally had to meet them in person with my question.

My parents are independent living so they have not utilized any health services and have not participated in activities. Harmony is beautiful and well maintained. Food service is EXTREMELY slow, sometimes taking close to two hours for dinner. For the location, it is competitively priced and well maintained. The staff at the desk are friendly and welcoming. They have a wide variety of floor plans and sizes available. My parents place is a small two bedroom and they are fairly happy with it.

The rooms and facility are very nice!! They could be better at communicating with the family.

For the care services, I consider this average our family has had to remind the nursing Director several times over the past year regarding linen and laundry services. With regards to personal assistance with dressing that's inconsistent as well. When it comes to the meals and dining, this has been the worst aspect of the community for my mother. The the menu is repetitive and includes many ethnic and seafood food that are not edible for my mother. There are weeks when she finds nothing on the menu to eat so she eats on the everyday menu mostly side dishes.. the portions have become increasingly smaller. They are served in Styrofoam occasionally, and my mother has an order for them to cut the food and she constantly has to remind them. They do offer a lot of in-house events and activities, they do not offer outings other than a weekly grocery store trip and I think they've been two other outings over the past year one to a park and I'm not sure where the other one was. I give it the score based on the meals and the care

Overall we are happy . It took awhile for Mom to adjust but she seems happy now at Harmony. If possible, I feel that family members should visit as much as possible right after the move because that seems to be the hardest time.

Over all they took good care of my wife. I went to see her daily and she was always clean and neat with clean clothes, hair clean and brushed, bed linens clean, etc. They devoted the resources to gave her the care she needed as her ability to do anything on her own slowly went away. I found the head nurse in charge of resident's care to be excellent. Had all the qualities of professional knowledge balanced with caring and compassion. She was my "go to" when I needed to know what was going on. When I went to see my wife, she was usually just sitting doing nothing. Sometimes the staff would have a video playing of some young woman doing exercises that I guess counted for exercise. Without a real person working with them, this did the residents of a memory care unit no good at all. They did have a volunteer on Saturday and Sunday who led some games which was good. But he wasn't an employee and only came a couple times a week. I think they have hired an activity director since my wife was there. I found the administrative office dismal. I went in to ask a question once and it took them 15 minutes to even find my wife's account. Right now I am still waiting for a corrected September invoice so I can submit it to my insurance company. At Harmony you pay a month ahead. So, they need to refund me about 20 days and send me a corrected invoice that reflects what actually happened in September so I can file the final claim with insurance. Still waiting.