Harmony Senior Services

I am very happy. She is not happy with the food complains all the time. The Staff is over the top very happy with all of that. She's in a one bedroom. It's very nice. She doesn't participate in activities much she's just it's hard to get her to do that. They do go out to lunch and she will participate with that. Really the only complaint is the food and the meal service which I know they've had a problem with employees

The apartment size is more than adequate. The only issue is the entering and exiting. I know Memory Care is special but the bell from what I understand can't be heard sometimes. They are also busy caring for their patients, I get it.

The staff is very friendly, the food is good and his apartment size is just right. I would recommend them to others who are searching for senior living for their loved one.

I think facilities are good, food seems ok... but they are not very organized and seem under staffed... my dad has missed many shower days ( he gets 2 a week) so when they miss one it's a big deal and if they miss 2 in a row- yikes! It took forever to get a call button for his neck to be able to call if he needed help ... that was very concerning to me and they are slow to respond so if a true emergency then it's a bit scary... but residents are great and I am sure it's hard to get good quality staff anywhere.

Very happy with the overall appearance of Harmony. Very upscale with furnishings and always clean. My father receives very good care for the most part. Harmony is experiencing staffing issues with dining hall staff and aides. They are currently interviewing applicants for all positions. It is taking some time as expected but staff that is available are helping out in whatever area necessary. If my parents have any issues, I feel very comfortable and confident I can speak with person in charge and they help to resolve the issue.

People taking things from the room of my sister in law. Her cell phone was missing. I had to purchase 3 chargers. My sister in law said the food was good. I am not sure which one of the staff is taking things from her room. It is very clean there. Doors on back door 1st floor should be closed. There is space between the doors that will allow small animals in Harmony Assisted Living.

Very happy with the overall appearance of Harmony. Very upscale with furnishings and always clean. My father receives very good care for the most part. Harmony is experiencing staffing issues with dining hall staff and aides. They are currently interviewing applicants for all positions. It is taking some time as expected but staff that is available are helping out in whatever area necessary. If my parents have any issues, I feel very comfortable and confident I can speak with person in charge and they help to resolve the issue.

These comments are based off on the first 6 weeks since my elderly parent's admission to personal care. It would have been helpful to have had another resident or two who had a close by apartment be tasked with helping to orient and acclimate my parent to the facility. It is a huge adjustment, particularly if there is any cognitive impairment, dementia, etc. someone to come by to take newbies to meals and activities. This could have been enriching if it was someone with similar interests and tastes. As a family member, I have had to navigate many questions, with little guidance.

Rooms are nice, memory care is clean (without the smell of disinfectant) food is good . Dad does not participate very well in activities. He wants to stay in his room and watch TV. Staff could always be a little more attentive to dad's needs.

Management changed several times during the stay and any problems you had weren't addressed.

The staff very loving and caring. Place is clean and run excellently. Our only complaint was it was difficult to obtain a in house primary care doctor in a timely. Manner for those needing regular weekly medical attention like medication orders and stuff. I also want to mention of the wonderful physical therapists that worked with mother.

Rate it a 4 they were very helpful. Always ask questions how they treat you when you come into there facility how did the staff treat you was the place clean talk to the staff while you take the tour what all to they offer for your love one at the facility to make sure that they provide what your love one needs also cost, price, etc.

The one negative that I would say is when someone needs additional care ...(i.e. wound care) it is not provided in-house. It is done through some version of a "home health" service and then that costs additional money. Once "home health" is called in, the Oakbrooke in house service for things such as PT or any additional "care" must then be done through the "home health" organization. This is NOT clearly disclosed up front and has been costly and definitely NOT convenient.

Overall experience I would rate Harmony 4 stars. Everything has been excellent except for a few things. 1) There is trouble with the staff not giving my sister medication on time. Some days she doesn't get her daily shot for diabetes at all, even after multiple complaints to the medical staff by my nephew. Hopefully things are improving concerning this issue. 2) The elevator has been broken in the assisted living section for a few weeks and 3) My sister had four outlets not working at all. We put in a request for them to be fixed and it took two weeks for them to be fixed. My sister's room has excellent space for her. There is a lot of natural light making it bright and inviting. Harmony is a very clean facility. The food is absolutely delicious! My sister constantly praises the food and staff. The residents at Harmony are very friendly and there is much activity to join in on. Harmony has been an answer to our prayers.

Very helpful with the medical stuff - [name removed] the boss in memory care is the best. You can tell they really care

Staff is nice . Some communication mishaps . The first week dad was there he was forgot about didn't know he was there . His laundry took some time to get straight , he still gets other peoples clothes so I can only imagine some of his is missing . Overall we're both happy . The food not so great . Everyone is kind and friendly , very clean and homey comfortable . Transition is rough but it's getting better . Happy I chose Harmony.

Nursing staff & aids are very caring & very patient with residents. They have more than enough activities for residents & even provide Bible study & worship services.

They are good with Alzheimers residents; residents with other dementia diagnosis are left out. There has been a major improvement in the food service; I think it's quite good.

The food was not good. Wait time after ordering ranged from 10-40 minutes. Many meals were cold. One male waiter would forget items, say he would bring them, but many times just ignored the requests. Many dishes were not presented in traditional ways and not particularly good. Definitely a 1 rating. Activities were somewhat limited or were opposite choir practice. Bus service for shopping and doctor visits were shakey at best. We lost 3 bus drivers in the 10 months I was there. I enjoyed many of the residents, but we all particularly disliked the meal situation.

Communication with supervisors and administrators can be challenging. Be persistent.