Harmony Senior Services

It is very well run and comfortable. The staff is friendly and caring. They have improved the variety on the menu, I just think that the general quality of the food could be improved.

Two negatives: Mediocre entertainment. Very poor food and very slow service They run out of food Pluses Nice building and apartments. Very good response to repair things. Nice library Friendly staff

It is well kept, clean and homey atmosphere. Very friendly staff. Food quality is hit or miss, simple meals are frequently over or under cooked-locks match doors on other floors so moms had an unexpected visitor twice who was a resident of the floor above that got confused! Rates raised annually (several hundred dollars) despite no improvement in meals. Overall though, mom has made several friends and isn't interested in leaving.

What they could improve on would be the food and with those improvements we would recommend Harmony at Tucker Station to other families.

Mom has settled in beautifully. The staff is kind, and the service is good. Outside of a few hiccups, she has received excellent care. The other residents and the families surrounding them are lovely and might be the community's best part!

The facility is beautiful. Apartments are bright and "homey." Staff is caring, admin is helpful and available, activities are numerous, 3 levels- independent living, assisted living, and memory care

The rental agent could have been a little more informative about hidden expenses. We were also told the unit's carpet would be cleaned before my brother moved in but was not. They are short staffed, especially in the dining room. My brother often gets tired of waiting for his meal to be served and just gives up and goes back to his apartment and prepares his own meal. That's probably my biggest complaint. Overall it's worked out very well for my brother, and I would recommend it to others on a lower fixed income.

It's a low key, relaxed environment with staff and residents who try to be helpful. It seems to me that Harmony continues to evolve.

Transport is available for any resident needing it for appointments. Room sizes are good. We easily fit a twin bed, night stand, chest of drawers, TV and TV stand, and a round oak kitchen table with 4 chairs in the room. My brother would know more about the activities.

I liked the staff but the food was gross. We moved [name removed] from there. They also called the cops on her son which was uncalled for

Was understaffed not sure if it still is. Most activities were for the assisted living section and they were so understaffed that they could not bring the memory care patients over to participate. Especially activities like beauty salon to get you hair done and nails. At the time we were there, there wasn't an activities director. That has changed. But the beauty salon issue still exists since the salon is in living care section of the facility. They kept adding charges in error. Had to be watchful and questioning didn't have the staffing to be proactive with care so my mom had a lot of unexplained injuries but other than that that, the facility is very pleasing to visit. Food definitely needs improvement.

I can only speak to Ind living part of the facility. In the 1 yr my parents have lived at Harmony there has been lots of turnover in the staff. Multiple new people in the same positions. Not sure if the problem is management, pay or both. The common areas seem to be well maintained and because it is a newer facility, it is up to date. They have had multiple chefs over the year. My parents pay over $[removed] a month for Ind. Living 2 bed apt. For that amount of money they charge, the food should be high quality/gourmet. Many nights they run out of the one main entree choice. A choice of two different entrees would be nice. They have to make sure they arrive early, not late, so that they don't have to eat off the limited a la carte menu. They also started limiting that they can only have soup or salad, not both. The condiments and crackers were removed off the tables. They now have to ask for them and wait or get up and get their own. Tacky!

There is a lot of turnover on the administration offices. The administration was very difficult to schedule and actually show up for meetings. Although the sales team conveys an open door policy and plenty of opportunities for families to meet and discuss their loved one's care, it didn't happen until we pushed for it. Harmony is not equipped to handle clients with Alzheimer's. Our family ended up paying a whole lot more to ensure our dad was well-cared for. When we had outside help, some of the Harmony staff stopped doing their job or caring for our father. However there were a few outstanding staff members who treated our father and our family with love and respect. The staff initiated monthly meetings with families but it wasn't well-published. Harmony is a very pretty facility and I would feel comfortable for clients that need assistive living or independent living. Harmony is not equipped to provide more support for clients who's mental and physical health declines.

They have to responsive to questions about billing, medical, and food concerns. [name removed] is in a studio but that's the size he was looking for. Amenities are ok. He wanted a pool table and they have one.

Th faculty and staff all seem fine. Again she's in independent living. So she has minimal experience with most of them. The ones she has encountered have helped her when she needed it and all seem very nice.

There have been a few bumps in the road getting a good medication schedule established but Mom has now learned to speak up and walk down to the med cart if her meds are delayed. There have been 2 pipe breaks on the first floor down the hall from her apartment in 3 weeks. Lots of noisy dehumidifiers and fans to address the moisture, but all has been fixed. The noise was annoying for the residents.

Staff has always been good at communicating with my husband and I. [name removed]is in a safe place and not alone which is the best thing. If she was a social person there would be sooo much to do!!! They really are always doing something. ??

My mom's apartment is very nice and she loves it. The cleaning staff and concierge staff are great. This facility though has gone through 3 or 4 directors and several of the food staff in the 11 months' she's been there. They have errant fire alarms in the middle of the night. They have also had issues with keeping the maintenance manager. I'm not sure if these staffing issues are indicative of staffing everywhere or just there.

My loved one loves it there. The staff are super friendly. He loves his apartment and the amenities. He loves the food and being able to socialize with others. The residents appear to enjoy it also which is nice.

My sister was very difficult to please but admitted it was a nice place. Always looked immaculate. Most staff were busy and professional while a few were friendly. Staff was responsive and professional. My sister complained regularly about the food all tasting the same but again pleasing her during this time was nearly impossible. Other residents were also heard talking less than glowingly about the food, but they appeared to be eating it. I did not partake of the food myself but the dining area was very nice and clean. She did not get involved in most activities. My nephew paid for my sister's care and said it was affordable while she consistently talked about it costing too much and having a totally fine house going to waste. I think it was moderately costly. She insisted on going back to her house and my nephew finally stopped arguing and moved her back. She lived there with the help of her daughter and some hired aids until she had what appeared to be a small fall onto the carpeted floor, but she either could not or would not attempt to get up. She was not injured but became increasingly weaker and entered an inpatient rehab unit. She appeared to be recovering and the last time I saw her alert she was in a wheelchair chair complaining about wanting to return home. She then either suffered a stroke or some kind of physical deterioration and became unresponsive. The doctors entered her into hospice and she passed away a few days later in mid-July at her home with family nearby, which was what she wanted. I think the experience at White Oaks was a positive one for her and for the family as she made some acquaintances there and interacted fairly well for most of her stay. She was stubborn and insistent about wanting to return home where all of her memories and her small dog were and made it happen.