Harmony Senior Services

My loved one enjoys staying there. Being brand new and with the staffing crisis the dining arrangements have been difficult. Not horrible, but the staff has changed a few times and things are not consistent. I'm sure it'll improve over time. The staff has been great. Very friendly and always willing to help.

It has been noticed between staff and hospice lack of communication and coordination. The patients at meal time may have portions need to be cut in order to eat and cannot be cut with just a fork and the patient may not have the strength to cut the portion size down to bite size to eat.The laundry comes up missing, misplaced or lost even with names on items. The clothes are not arranged back in closets properly after laundered. At times overall supervision and coordination go lacks between shift as a result care of patients is lost. Some staff genuinely care for the patients, while it seems as others will do little as possible till time of shift change or to get off. Continuity of level of care varies among shifts, staff, yet management does not seem to notice. It is a very good and well thought out facility the price is affordable for families to be able to negotiate. Staff is receptive to family interaction and welcomes any advice, or direction the family may give to take better care of their loved one. Facility is always clean and neat staff is very friendly

It’s good. We are content at this point . The community is cleaned on regularly scheduled days. The staff is very friendly. The care is also good. The price is comparable. Overall it’s a good choice.

So far it's been okay. The people are friendly The food is so-so. Sometimes it's good, and sometimes I don't like it. Service in the cafeteria could be improved, and the manager who runs the place is rarely here. So if you have problems, you have to wait awhile. Previously I lived at a different independent facility, and this one is much newer. The apartments are very nice inside. I like the layout. They have nice housekeepers that come around every week or so. And I appreciate what I have here. It's close to shopping and groceries as well, if you drive.

Harmony at Victory Station, like all of the places we toured, could have been a viable place for our loved one. It seemed like a good facility. It seemed to provide the same level of service and care as the other places we toured. We chose based on proximity to where we live. And Harmony was also more expensive.

Make sure you have enough money to afford the care and rent. Stay on top of the staff to make sure they are doing what is expected. Show up randomly to check in. They need to be more detailed while dusting rooms. The toilet paper provided should be softer for the elderly. The smoke alarm and tornado alarm should tell the residents if it is detecting smoke, fire, tornado or other so they know what to expect. They need more nurses and caregivers on staff because too many people push the button for help and it takes to long for a response such as 20 min or more. The property is beautiful and you feel at home otherwise.

What really stood out to us and what we really like about the community is the overall layout as well as the layout of the apartments - everything is very nice and the staff are very friendly. Based on our experience so far with The Harmony Collection at Roanoke we would recommend them to other families.

We toured Harmony on the Peninsula and it was a good experience. The staff were very friendly and knew all of the residents by name and seemed to be involved. They also did a great job with following up with me after the tour. The facility was clean and they allowed me to take a peek into the kitchen as well. I used to work in that business so I knew if the kitchen was clean that meant the rest of the facility would be well kept. I appreciated them letting me do that. The only downfall for us was the multiple levels. With my loved ones lack of mobility, that was a major concern. I did see that they had nursing staff on each floor though. If he were more mobile, this would have been a great fit. But unfortunately it was just not what we were looking for.

Nice facility but due to staffing issues as with most places, they are struggling to keep up.

We chose Harmony at West Shore because they were closest to our home and also the least expensive out of the ones that we looked at. I do think that they could do a little more as far as activities go. The food is very good. They allow you to come in and eat with your loved one and you can bring food in anytime. Everyone has been very helpful and friendly. I would highly recommend them to others looking.

We picked this community because, it was the cleanest facility and closest location.

We chose Harmony at Bellevue because they had immediate availability, they had a screened in porch with a view from their apartment and also a really large floor plan. We also liked the staff right off the bat. They could improve on the food situation, they cannot seem to hold onto good chefs or servers but I know that is an issue everywhere. The food has been hit and miss. If they could get that figured out they would be in great shape. The residents and staff have all been very friendly and welcoming. They have made friends right away after moving in. We looked at a lot of places and if you are independent, this location is great. There are grocery stores, pharmacies, doctors, etc. all within a few minutes. That has been a huge plus.

Our family had an in person tour and with everything we saw and all the staff we spoke with we had a really good overall experience

It has been a mostly good experience for us. I would recommend the community to others for their loved ones. The staff is friendly and they seem to want to help the residents and families. There are three meals a day served to the residents and they have choices to choose from. The portions could be a little larger according to my loved one. Some of the activities available include music, entertainment, bingo, and more for the residents to choose from.

I toured this community and really liked it. But it's a larger facility and has both memory care and assisted living. We were looking for a smaller, memory care only facility. I would recommend them being an option for those looking for assisted living. It could be a good fit for that.

At first it was just going to be a 30 day respite stay for my mom, but now both my parents are there. We chose this facility because it was a little less expensive and also more convenient to my parents house. We do live out of town and the staff are good with communication when they need to be. I was there during a covid outbreak and I do not think they necessarily handled that very well. The people who give my mom her meds do not have much training. They have worked very well with us. Overall it has been a pretty good experience, they just need some improvements in their training for the folks who dispense meds.

Our tour at Harmony was great. We had a great experience with the admission staff and were actually scheduled to move our loved one in. The negative that turned us away was upper management, who we had more interaction with as the admissions process progressed. They did not seem flexible, inviting or engaging. They seemed hands-off and did not take the time to understand our family's needs. The Initial staff were great - but they weren’t in power to make certain decisions.

I toured this facility and it seemed very nice. All of the residents seemed happy. It was a little too far from home, so we ended up deciding on a different facility.

My loved one loves the food. It has been a big change, for botth my loved one and I. As far as the staff, some care more than others do. I picked this place because I read excellent reviews and it was close to home.

This was a nice community. The community didn't feel very welcoming, as the residents didn't say hi to my loved one. There was no walking path for my loved one inside or outside of the community for them.