Harmony Senior Services

Food is fantastic. Staff are great & very helpful. Apartments are very nice. However, I wasn't happy last week when our family member called at 5:00 a.m. very confused. I called front desk, I called nurses station and I called administration hoping someone would answer the phone. They advertise 24 hours. Not that wasn't the case. We never had that experience before so I don't really know if this was a one time issue. Even if it was, it's not good. We were able to calm our family member over the phone. I would have given a 5 if it wasn't for that issue.

I was pleased with facilities and social connections. Others who had lived there a long time said it's going downhill in terms of service provided and quality of food.

Some of the staff is nice and helpful a few are Not. The dinning is a problem, they are always short staffed which puts the residents having to wait longer for their orders to be taken or even receive their food. They raised Moms care level and didn't inform me until payment was needed and they didn't tell me the reason why. Also my mom has had a couple of things that came up missing from her apartment. Their field trips sometimes don't happen due to No driver.

The people, residents and staff, are friendly. It appears they have had several staffing changes recently and also are short on staffing. The new management is still struggling to get organized.

Staff is great, just not enough of them, in my opinion. Have to be on them all the time to ensure mom is getting her shower and laundry done.

The management and staff were very accommodating to our situation. It was a bit of rush for us to get in there and it worked out really well. They were upfront about the costs and their capabilities to care for [name removed] . All meals were in the dining room and they made a point of introducing everyone and made us comfortable. There was a wide variety of meal choices as well. [name removed] had to go back to the hospital for additional surgery but they are holding the room for her for when she returns to the Crossings. Probably in another week or so.

Quiet neighborhood, great staff, very friendly,[name removed], director, ,[name removed], Nurse prac , and ,[name removed], Marketing, are all wonderful at their jobs!

Location and the facilities are very nice. Yes, we would recommend the community to other families depending on level of care needed and a clear understanding of how assisted level works and cost.

Staff are consistently kind and gentle with residents, even when some are repetitive with questions or undesired behavior. I visit 4-5 times a week and I have never heard a raised voice from staff. I have eaten with my mom a couple of times food was good. The staff work hard to keep patients as independent as they can be with meals. This can be upsetting to family when independence can get messy. The area where Harmony has not been consistent is cleanliness of the facility. Seems to go in cycles, I believe this is a challenge in most long term care facilities.

It's hard to rate Harmony. Many of the staff worked hard to care for Mom during her 7 months there, but there were serious issues too. She fell several times, and on her last day she suffered a head injury that led to a brain bleed. Hospice placement was delayed, and instead of support, I was told to take her home even though I couldn't care for her in that condition. Thankfully, a nurse stepped in and arranged hospital care, where Mom entered hospice and passed shortly after. What upset me most was that Harmony still charged for days after Mom was no longer there-even after her passing. I had to fight just to get a response. Overall, it was a very painful experience

It's a lovely facility, and the people have been very nice. They do not have the menu selections they portray, and the follow up by administration has not been great. They seem to be whet-staffed in many areas. Overall, we are happy with our decision, and in comparison to other facilities on the State College area, it appears to be a decent value (they are all over priced)

There are good activities for the people in assisted living, but it could be better for those in memory care. Staff is very lovely and caring, but they are sometimes shorthanded, as seems to be the case everywhere.

Admin team is working hard to normalize resident care in Memory unit. They are responsive and professional. Some staff can be more attentive and engaged. There are several consistently performing well and remain a bright spot. Families recognize memory care support is taxing, but residents require treatment and attention above "just enough". They are still people even though they have memory issues and can't always articulate clearly. My sense is some staff get this, some not so much. Overall, I believe intent by experienced staff is good. Support through high-performing aides and techs is needed.

They were great at communication with any falls. They kept me up to date with how she was. Helped her with anything she needed, including on activities. They made sure she was always clean. Nurses were always friendly. Also they allow pets. And you can eat a meal with your relative whenever. The only bad thing I have to say, is as her caregiver i was not notified when she died. The facility actually called my brother. But other than that I really did like the place. The food is bland but I get they have to cater to many different dietary needs. So I just bought my mom some spices to make the food better.

Nice place. Lots of activities. Problems with repairs in a timely manner. People are helpful and pleasant. Management is good and replies to complaints in timely manner.

I really love that they have such a large variety of things for the residence to do. Also love the front desk. Staff can't remember what they call them, but they are awesome and look out for people. If they haven't seen them in a while, they call the family and let us know. Something they could improve on is their maintenance department processes or procedures. When her refrigerator went out, it took them three days to get it replaced. They didn't call the family and let us know so that we could bring coolers and help save her food. They didn't offer to bring coolers to help save her food. They just let her food go totally rotten. It took too long and they didn't have a solution for what she did while she waited three days for a new refrigerator.

Mom is very happy with the food. The staff that is there are all wonderful. There are lots of activities to choose from. It is a very nice facility. Our only problem so far is that they seem to be having a problem keeping housekeeping staff to clean residents apartments. Oh, and one of the elevators has been broken for a long time.

I would give the overall experience with the community a 4. As far as the community, programs, services and residents - I would give all of those things a 5. Just working with the business office has been challenging at times. I would definitely recommend it to others. My friend who moved in also said that the food has been really good. That's a big deal.

Staff is great, very attentive and quick to respond. The kitchen needs improvement in the quality of food & accommodate restricted diets.

They are kind, thoughtful and always willing to help.