Harmony Senior Services

My husband was a triplegic. Need more help than they could handle with bathroom needs and transfers. My daughter in-laws grandpop just recently became a resident actually. He's pretty active but not aloud to drive and shouldn't live alone. He likes it. Enjoying the people and activities.

They have high turnover, hence , 8 to 10 reliable and experienced staff for each 24 hour period.

The only thing that stands out to me is the maintenance response time. We wanted to have the TV hung in my brother's room. They took at least 3 months to hang it. Also the shower in his room was running cold water and it took a while for that to be fixed. The med techs were very nice and took time with my brother. The nursing administration was responsive when I had questions about his care.

They always call to let me know about any medical situation. They keep them safe in the memory care section. They feed them very well.

There was a strong smell of urine in my husbands room. It wasn't cleaned until I asked for it to be cleaned. Staff is friendly. Not enough outdoor activities. Dining experience in the assisted living is very nice. Wait staff is helpful and food is good there. Overall housing is nice.

Facility is very clean and well maintained. There are frequent activities offered and the dining experience offers a variety of food options along with daily specials and there is a bistro the has drinks and snacks 24/7. Clinical staff are generally very responsive and friendly.

Some are excellent at meeting resident needs. Others not as much. They may be just learning or biding time til they find more that they are looking for. None are really bad. Meetings with management allow you to directly ask questions or make comments about your concerns

I'm extremely impressed with Harmony and the facility. I'm also impressed with the staff. I would give it a 4.5 only because I believe there can always be improvement. I dealt mostly with Denise at this facility. It made it easier to communicate with just one person. I felt she really listened to our concerns and addressed them. She also worked can presented options which made it financially and physically feasible for my mother to be placed in the facility.

Everything is good except for the food. Gave up on breakfast, ordered the same thing every morning, they just never got it right. They serve a lot of fish. The service staff is doing their best, but the food they serve leaves a lot to be deserved

They have improved somewhat recently. Still challenged to get timely responses from management. In general, my Mom is happy there, and feels safe. My Dad seems to be getting consistent good care.

Mom is taken care of to the best of their ability. They are careful with her and spoil her. They often have activities, like tea parties, crafts, and guest performers. They have an in-house doctor, so that makes things very easy.

Harmony's staff, even the dining hall servers, are uniformly kind and considerate. They are quick to greet me and my family when we visit and don't hesitate to call if they sense something out of the ordinary or anything they think I should be aware of. My family member at the facility also speaks highly of them.

[name removed] is the greatest care giver we have ever had for our father!!!! The room/apartment sizes are a good size, our father likes the community area.

Everything was exceptionally well overall. The only issue we had was it took about 5 days to get a tv. The laundry service never once did laundry. Miscommunication on needing a laundry basket and them providing one. We had to sign consent to get records from PT. After requesting for 4 weeks we never did get them. After the final stay, we were sent a bill for days after the stay we were not there

The people that take care of the residents are always nice and friendly to my wife and me when we visit, and others that have visited my parent there agree. My parents are residents there and also say that everyone is very nice and kind. I believe they are short staffed in the cleanliness area. Hiring more people to clean would help. I'm not really sure what kind of cleaning they do, but cleaning the bathrooms and sweeping and mopping the floors should be the minimum.

My family was pleased with the way Harmony handled our search and application process. My father is happily situated there for the time being.

So far everyone has been helpful & accommodating to my mother's needs. She loves the food, but doesn't like that they check on her so frequently. I try to explain that the aides are only doing their job. The facility is very clean. My only complaint is that I wish the activities director would try to encourage/engage my mother to participate in activities.

The team there is working to make continual improvements so they're always looking for ways to make things better for the residents we've noticed that

She very happy there. Based on my conversations with my sister and her daughter I would think a 4 or 5 for everything and yes, we would recommend the community to other families based on the experience so far.

Harmony is a nice, clean newer facility. There was a lack of communication I felt. A couple of times I was not notified that my 87 year Mom with dementia had fallen. Her laundry was lost a couple of times. I felt like I had to be on top of everything. Overall not a bad experience but I would like to have seen better communication for sure.