Harmony Senior Services

the staff and facilities are better than expected.

Staff is very on top of the cleanliness of this community especially during COVID, they are very nice. The residents are able to eat in the dining hall, but it is staggered due to COVID. Its a wonderful facility, they have a movie a theater, book clubs. There is a workshop for financial planning. Before COVID they had performance groups come in and sing. They have an exercise room, as well as an arts and crafts room. They have a wonderful activity director. Twice a week they have doctors call on certain days, who are there to answers questions, or swing by if needed. We liked that it wasn't to big, and that if he needed to go into assisted living or memory care we wouldn't have to move him to a different community. Its a very classy looking community, it looks like a nice hotel lobby. You wouldn't know that it was a facility. It doesn't looking like a nursing home. It is well maintained. The apartments they provide have a total kitchen, and he has a view of the mountains with a balcony.

My first visit to Harmony I felt as if I was there visiting a friend. Everyone was so nice and friendly. It was around lunch time and it smelled so good. I saw a few people eating cherry pie. Which was my Mom’s favorite pie. They had a beautiful view of the court yard while they were eating. I knew I needed to try and get my Mom in this safe and caring environment. I had so much help from head of nursing [name removed] and Admission Director [name removed]. My Mom’s time there was very short but the love and respect that was given to her and our family will never be forgotten. The staff at Harmony at Martinsburg truly love their job and treat each other and the residence like family. This is a place to call HOME. I am so thankful that my Mom’s final days were spent at Harmony at Martinsburg.

My husband has been at Harmony since [date removed]. I'm very pleased with the care the facility is giving him. I was unable to give him the care he needed. At the time we were in an assisted living facility in Florida. My family is in Virginia, so I searched online and had my daughter visit. She told me there was nothing she did not like about Harmony. I admitted him from Florida,then my daughter and granddaughter came after us and drove all night to get us here. The staff was waiting for us and everything went so smoothly. He likes all of his caregivers but of course he has favorites. [Name removed] makes sure his tv is on the sports channel and they discuss the events. I would highly recommend Harmony at Ironbridge.

Once completed, this location will be a fantastic option for older adults looking for a continuum of care. I met with [name removed] to discuss options for my father in law. [Name removed] was helpful, knowledgeable and compassionate. She discussed various options and the care available at each level of living. She gave me a great overview of the community including photographs of different units and an overall plan for the community. I have researched and toured various facilities in the area and it is my opinion that once completed, Harmony will be a wonderful option. As far as paying for additional services (excluding base rent), this is pretty standard for INDEPENDENT LIVING. It is my experience that those residents who are truly independent, would probably not require full-time medical services or even meals as they would in assisted living or skilled nursing. It should be noted that [name removed] explained that these services are available to independent living residents on an ala carte basis as needed. Overall, I was impressed with the level of professionalism from [name removed] and the staff at Harmony, the options available to future residents and the value of the services/amenities and for those reasons, I am giving Harmony 5 stars.

The staff are friendly and the facility is very nicely set up. They offer a ton of activities and the staff are all very friendly. My father lives here, and the only things which I personally feel are not perfect are the laundry service (missing items, sometimes sloppily folded/sloppily placed in closet or drawers); and there does not seem to be sufficient night staff (my father is often helped into bed much earlier than he would prefer because staff do it when they can fit it in). I get the sense that these issues are common in this type of facility. Overall however, I am extremely pleased and would recommend this facility!

We are so pleased at the Church services that the Crossings have every two weeks--the two or sometimes three guitarists are WONDERFUL and the Preaching from the tall bearded man is exceptional--thank you all for having them come every other SUNDAY at 9 am, Mother and Father just love it--they asked why more people do not come

This is a nice community. We like the care from the staff who are very caring. The community is clean and a very good environment for my mom. I like knowing that she is very happy with the menu. They have activities that are offered for the residents that want to participate. We would recommend the care and the value of this community to other families.

Dad really likes living at this community. He has a nice suite and the community is clean. The food is good and they offer a large variety of options on a menu. They have a large variety of activities including various trips out. The only thing I see that could be improved is the grounds. They have good medical care and the doctor comes out to visit. I would recommend this community.

I am very satisfied with the spacious apartment that my wife and I moved into at this community. We have a lovely full kitchen with lots of big windows that give us a beautiful view of the woods. They have a great activity program that has more than enough games and events planned to keep us busy throughout the day as well as meet all of the other residents that live in the complex. I think my wife and I have found the perfect home and am looking forward to my future here.

My loved one is very happy with her move to this community. The community is brand new, so it's only one-third full so far. The place is maintained well, they clean my loved one's room once a week. The community provides a choice of either lunch or breakfast and the food is fantastic. They have a theater where they play movies, my loved one goes with friends often. They have a concierge who checks up on her when she's not feeling well, as well as take her dinner to her room. Her room is comfortable, she has a huge walk in closet.

I would give the food a 2. It was not what I anticipated based on the sample I was given. We are trying to work with them to improve this. They offer daily activities, however they are not utilized by the residents. They keep the community clean. I would recommend this and let them know about my concerns up front.

The Chamberlin is a great place to live. There are lots of amenities: indoor pool, gym equipment, fine dining, inside and outside activities, transportation service, every other week housekeeping, onsite rehabilitation service available, caring friendly staff and residents, and the view is magnificent!

The Chamberlin is beautiful and I love walking my dog along the sea wall and watching the ships coming and going. The residents and staff are very friendly and helpful. I'm still unpacking so I haven't had time to investigate the activities yet. I rented this place sight unseen and it has been everything I expected and more.

Some are excellent at meeting resident needs. Others not as much. They may be just learning or biding time til they find more that they are looking for. None are really bad. Meetings with management allow you to directly ask questions or make comments about your concerns

I'm extremely impressed with Harmony and the facility. I'm also impressed with the staff. I would give it a 4.5 only because I believe there can always be improvement. I dealt mostly with Denise at this facility. It made it easier to communicate with just one person. I felt she really listened to our concerns and addressed them. She also worked can presented options which made it financially and physically feasible for my mother to be placed in the facility.

Everything is good except for the food. Gave up on breakfast, ordered the same thing every morning, they just never got it right. They serve a lot of fish. The service staff is doing their best, but the food they serve leaves a lot to be deserved

They have improved somewhat recently. Still challenged to get timely responses from management. In general, my Mom is happy there, and feels safe. My Dad seems to be getting consistent good care.

Mom is taken care of to the best of their ability. They are careful with her and spoil her. They often have activities, like tea parties, crafts, and guest performers. They have an in-house doctor, so that makes things very easy.

Harmony's staff, even the dining hall servers, are uniformly kind and considerate. They are quick to greet me and my family when we visit and don't hesitate to call if they sense something out of the ordinary or anything they think I should be aware of. My family member at the facility also speaks highly of them.