Eden Senior Care

I'm sorry but I really have a hard time recommending this place to anyone with a parent that is going through dementia. Just got off the phone with my mother who said There is a man who took her hard by the wrist and pushed her in her room I'm not sure what's going on but this had better stop

It is still early with only 2 months into this living arrangement. But after the first 10 days we were handed a bill for $11,800 . That's $35,400 a month ! after they agreed to $4870 a month . It brought my wife to tears after all the other stressful things she has been going through trying to help her mother with doctor appointments , living with us in our home . medications , therapists every other day , preparing meals , laundry . bathing her mother and other hygiene and more . In the first 10 days Mission Creek did not bathe [name removed] nor do any of her laundry after it was discussed that both things would be done once a week .

Although very friendly staff, I felt this facility was more geared to nursing home and full time care. This is not what we are looking for at this time.

I was oversold on the Woods. Live and learn, 48mom seems content. I guess that is all that matters.

Too secluded for our liking. Had a moldy smell. Staff was not friendly at all. Very outdated for the price. Medicaid was the last resort to afford this and we were guided to in that direction. This will not be our choice.

Lakeshore Manor was DETRIMENTAL to our Father's health and well-being. This was his first move to assisted living and we were encouraged with the staff up-front. However, once Dad was living there his CARE NEEDS WERE NOT MET. He was not kept clean, his place was soiled and unsanitary, he was missed for meals, his laundry smelled of urine, there was little communication from nursing director to family. Dad's VA CANCER DRUG AND OTHER MEDS WERE MISSED ON SEVERAL OCCASIONS prompting him to become ill and his PSA to rise sharply. Staff that is on hand tries but there are TO FEW STAFF TO CARE for all of the residents. Activities were a positive but who can enjoy themselves when they are unclean and not cared for. Even with a new director making promises in [date removed] OUR ISSUES WERE NOT ADDRESSED. As recently as [date removed] the State Board of Aging followed up on our concerns with a surprise inspection and SITED LAKESHORE WITH CODE VIOLATIONS. Lakeshore seems more concerned with outward appearances versus patient care. We were fortunate to QUICKLY MOVE DAD OUT to an assisted living home that's mission is care.

I toured here while looking for a new place for my loved one, and overall, it was just ok, but that's it. The staff wasn't particularly warm, or cold to us, the place wasn't more bright, spacious, or grand than any other place we saw, and overall, I just was not impressed with it.

My mother is doing okay with the transition, she has not been happy with a couple of things like the fact that they did not get her diet right for a week. Also, the activities that she was interested in don't happen. The residents don't gather for them and it has not a very welcoming experience. My sister has complained about them not cleaning her room like they indicate in the beginning. They did follow up and get her physical therapy, otherwise, the nursing care and therapy have been fine but the management and 2nd shift are not the best.

Mom is a newer resident of Woodisde Village and getting stronger daily. There have been a few frustrating things that have happened but I am hoping for improvement. Mom has brought several things to my attention that concern me. She is due to be bathed twice a week and the staff don't show up when they are supposed to. When Mom pushes the button for assistance they never come in a timely matter. We were promised a deal on her room and have yet to get the approval so every bill has to be adjusted. Good thing is, Mom really likes the food and has participated in bingo but says the other residents are not mentally capable.

My loved one was not happy with this place. We had a few different issues that really soured our whole experience here. First, she had some pain medication go missing. Another issue was that at one point she had to go to the hospital, and when she returned they said that they didn't have a room available since she was no longer appropriate for the second floor. They eventually decided that she could stay on the second floor after all. She also had issues with alzheimer's patients wandering into her room at all, which did not make her feel comfortable.

This facility would not be my choice. The hallways, common areas and dining room were in need of updating. I did not like the one bedroom unit, kitchen area was shabby. Odor in elevators.

That place smelled like both urine and lysol and they kept telling me how much cheaper they were and I was looking at the residents and they weren't dressed properly. They were all just sitting out there and drooling, they couldn't get involved in anything and it just gave me a bad feeling.

I wouldn't recommend it. We hardly ever seen nurses. They were supposed to be on every floor. We were there 4-5 times looking for nursing staff and no one was there. No one ever answered my loved ones call light. She was sleeping on her couch because no one would come help her out of bed. My loved one hated it here. The meds where a challenge, they could never get them right. She was without towels, no one told us we needed to provide those. We never got keys to her place. It took a week to get my loved one belongings out and it was unlocked. The management literally turned around when we were there and walked away. Crap management. We had a mix up in billing. They owed us money due to overcharging us. Billing system was crazy. Almost every activity was canceled.

My mom's been there for years and I hate it there they don't take good care of her. She's always falling they take forever to answer her when she pushes her pendent. She is completely raw on her inner thighs and she doesn't get more than two baths a week. They took her scooter from her and lied to me about were it is.shes had money missing and other items. They just brush it off and make her think shes crazy. My mom can't walk good they won't push her to her meals they make her do her chair. One of the stage members started screaming at me and swearing claiming I took a picture of her I didn't. I showed another staff member there was no picture. The girl kept yelling and preventing me from walking away. She called the police on me the police came looked threw my phone no picture. The girl still works there no punishment for her act.the food up on 2r is nasty and some of the staff are rude and lazy.????

My uncle was moved her from another facility to Rock Run last May 2016. He was there through October. It was very sad to see the difference in the staff and environment. We were there for the change in management and it seemed to decline. In stark contrast to his previous memory care facility, there was no engagement with the elderly. I had an opportunity to witness this first-hand because I where there for a week (two overnights as well) while he was dying. Every day the elderly people were lined up in front of the nurses desk where they sat all day facing the staff. I never saw him or other patients engaged or in another other area except lined up in front of the tv. Easy for the staff but brutal for the elderly The air conditioning was extremely cold. I found my uncle sitting in his like this on several occasions. I asked for him to have his blanket and sweater put on (I had it written in his chart) because he was sitting there cold in a tshirt and socks. Our hospice nurse suggested we have this written into his orders to ensure he wasn't left like this in the future. So what are the staff doing? The staff supervise from the main nurses station. On several occasions I arrived to hear the TV very loud in the other room. The staff had it that way so that they could here it from their desk. The tv stations were meant for them and not the elderly (i.e. [Removed]). The staff were kind and most seemed to care but they were just going through the motions because they are understaffed. This facility has changed hands several times in a short period so that could be the reason for their lack of connection to the elderly. The evenings look more like a treatment center and less like a home. A supervisor needs to check in periodically at odd hours. There is very little care going on and lack of respect for patients. During the night, one of the nurses came in to the bathroom to find some diapers for another patient. Her phone was clipped to her waste playing music very loudly. It was so difficult to lay there next to my dying loved one with such lack of consideration. I wanted him to have peace. Although my uncle was bound to a wheelchair, there are many vibrant and mobile elderly there. I suggest creating some centers or stations that they can engage in. The facility is poorly used and set up. Lots of wasted space. It isn't "elderly-centered".Why not create spaces for them to role play or reminisce? i,e, music from their past, put a baby in a crib with a changing table, a laundry station where they can fold clothes and put in a basket, tools that are safe, card tables, checkers tables, etc. Once a week outside people come in to play the organ and they love it. The outside of the facility is clearly not used. Why can't they make a garden or be taken out to see the bird nests? When I was there I wheeled my uncle out and showed him the birds nest. His words to me were, "isn't God glorious, look at those birds." He had dementia but that short trip outside had meaning. I hate to complain but it is hard to not say something. Since he passed, I have found myself thinking of those people sitting there planted in the same place day after day. I am hoping that my feedback will prompt more supervision and a change or service. Thank you.

Please be aware that this facility in Joliet has changed owners 3 times in approximately 16 months. I have had a loved one in the dementia facility. With each change in ownership there is turnover in staff and periodic understaffing which I feel greatly affects standard of care.

My grandma has been here for almost a year. Terrible food. Cleaned her in cold water because the hot water wasn't working. Took a few hours to help her when she rang for them at 4am. Price just increased

If you love the person you are trying to find care for, look elsewhere. Our experience was filled with screwups and incompetence. The building was left unattended. Medication was left on a table with no effort made to make sure it was taken. No one made sure she was drinking any fluids. This was in the memory care unit for people with mental difficulties. To add insult to injury when mom passed early in the month they refused to return any of the $[removed] rent, because they have expenses! All these people ever cared about was the money. My advice look elsewhere

Room for my dad was always filthy. Caregivers sitting around doing nothing. They lost his false teeth right away and would not bring him food he could eat. All was terrible. Moved him and my Mom out.

Staff is very unresponsive to Family trying to get updates Medical Professionals after outside care - not enough staff for the care of residents. Constant disregard for family requests for updates. In house PT never gave updates after numerous requests. Overall I would Never recommend this facility - after numerous falls by our mother and other personnel giving different accounts of what happened - I wouldn't feel anyone's Loved Ones would be Safe at Mission Creek.