Eden Senior Care

First I want to start off by saying this community was fine a few months ago. Now the moral is disgusting. Im thinking it has to do with the new executive director. I understand that all communities have their challenges but this is getting out of control. To this new guy is horrible he accuses people of owing money when they actually have a credit. He just don't care it's all about the money for him. How do you care about the money when you have no staff in the building. Multiple residents in the front yelling for help. Soaking wet mattresses and clothes. But yet you want my five grand a month. I suggest you put your loved one else where. It won't change until his arrogant money hungry ass is gone.

Residents weren’t changed on a daily basis, many weren’t treated well, or thrown in bed when cnas wouldn’t want to help. I was Very disappointed.

This place was in the basement of the assisted living home. It felt like a dungeon and it was dark. The apartments were not clean I'm not sure if someone had just moved out or what. There was nobody in the hallways or around at all. They had no decor it looked like an old hospital hallway.

One thing they can do is keep the facility clean and have the residents clean too. One side of the building reeks with odor. I understood they would give a shower daily but I did not see that. After it was brought up they corrected the issue but I was more concerned that I was not going to get services from the staff with consideration of the resident's age and conditions. I also see there is no good communication between the staff for how to care for the resident. They also do not communicate the information to the next set of staff for the next shift. I would never recommend them. It is a very nice building and I hope the staff can get with the program.

My loved one moved here recently from another Brookdale location and we regret that move so far and are very disappointed. I don't like the staff and he doesn't either. There is one evening nurse who does a good job. I feel like they are not following through with what they promised me. I was told he would be participating in activities but every time I visit he is sitting in a chair sleeping! We are very disappointed.

Absolutely the worst experience ever.

If you are looking for a rehab facility for you or a family member, it is strongly recommended that you hold out for openings at other facilities in Rochester, MN or surrounding areas. While the majority of the staff working direct care with the residents was kind and courteous, it only takes a handful of unskilled, unprofessional and disrespectful staff to create a worrisome environment. Management is neither organized nor competent to lead a team to deliver care to the elderly, most of whom are unable to self-advocate. I strongly recommend investigating substantiated reports against this facility.

This place is not a place to put anybody in there nice to you in front of your face behind your back they treat the residence like garbage not to mention there's different staff every few months coming down people just walking out on resident not caring only time they do care is when they know if family members coming by then the really sweet

When my parents first moved in to Merrill Hills there was another person in charge (I believe his name was Robert). Then the place was run top notch, now-----not so much. The place is still clean but the care my father is receiving borders on [removed]. My brother, sister & I have gone over at different times during the day and whenever we get there he is sitting with his oxygen tank empty. We have told the staff he needs to be on oxygen and he has an oxygen machine in his room. The small tanks are supposed to be just for transporting to meals down the hall. When he is in his room he is supposed to be put on the oxygen machine, but in without fail they just drop him back at his room leaving the oxygen tank on. In no time the tank is out of oxygen and he is left to suffer. When my dad got out of the hospital they added an additional amount of money to supposedly cover the increased cost of his care (for the additional time to connect him to his tanks and/or machine), which they are not doing anyways.