Eden Senior Care

I would tell a friend, don't go there. My loved one should have compression socks on, and never has them. My loved one has fallen several times and they don't take it as serious as they should.

Our family member was declining quickly and the staff did the best they could to keep her there. They are severely understaffed. It took 3 months to get her first & final bill. Our family member died shortly after her admission, not related to the care she received.

I would definitely let them know about the issues with the facility. Especially for the price to live there, you should be able to have a reasonable amount of a better quality of life than what they give.

They are short staffed and would rather take all the residents into a common area to watch them instead of allowing them to be in their room and go check on them. They do not check on the residents very often and do NOT answer the call bell in a timely manner if even at all.

After almost a year we had to move our family member. There has been a recent change in ownership and management. There were very few residents in AL, and overall little socializing between those few residents. Receptionist/front desk worker was always helpful and nice. Our family member complained about the dinners which were not very hearty with only minimal fresh fruit and few fresh vegetable choices.

Our experience has been far from stellar. And two weeks ago I was locked in the building for 20 minutes. The two staff members on duty (it took me 15 minutes to find one and her excuse was that there are only two of us here right now) could never get all the clients out in a fire or other emergency. And I'm pretty sure you can't lock people in public buildings. This they have down in all of the common areas. But individual room cleaning is also supposed to happen weekly and for the first few weeks this was not being done. Now it is, or they know that I mostly visit only on weekends and have adjusted their schedules accordingly. The staff are awesome but there is not enough of them by about 1/2. They do seem to take a lot of unauthorized breaks I think. I will be addressing the staff "lounging and eating" in the common activity areas today. I mean he is there because I just couldn't do it anymore, but that is supposed to be their job. He still does not get showered twice a week, he had some skin lesions upon arrival that were diagnosed and had treatment and they tried to send him to ER after they neglected the treatment plan that was clearly In his case notes. Now they might be afraid to call me. Now while I have to consider the source, this is his #1 complaint. No meals are ever served warm always cold. There is clearly now enough help at meal times. I have only been there during that time twice but they started pouring 60 lemonades at 5 which is supposed to be when the meal starts. And one person was doing this. The next time all the residents had been served plates but no drinks were available. There is a monthly activity list that is transcribed daily for common areas and elevators. But at least half of these activities are false and never occur. The cost is average here for what we looked at. I liked that memory care is located right across the parking lot as some facilities didn't even have memory care. But if there are some strong improvements and very soon, we will be looking elsewhere.

I'm not impressed with the community. I felt it was going to better than what it is. The community uses a point system for the care, and this raise the payment of care up each month. The staff communication with the family on the management side is good; however, the caregivers have a lack of communication internally with other staff.

They promised lots and did very little. The rooms and bathrooms were dirty. The memory care side was locked behind doors that made a terrible alarm noise every time they opened which was a lot. Communication was terrible. Pretty much hated the place. Sorry we put our loved one there.

I think Eden Vista is appropriate for some people. But they assessed my person, assured us they could care for him, and then did not have the personnel to do so. I would not recommend it for somebody who is very sick. But for folks who are still fairly independent and don't need a lot of care, I think it would be fine.

Overall it was not a very good experience. The staff was friendly and you can tell they have good intentions but lack of training and lack of staff round the clock was frustrating. Also they need more of an activities agenda/calendar. Very disappointing. Also leadership stability was missing. The short time my mom was there management and nursing saw a turn over. The nurse that assessed my mom was gone a week later and unfortunately that caused a lot of disruption in care, services and Mission Creek did not fully communicate the changes.

My loved one likes the food. On the other hand, it has been, a very unpleasant experience. The room rarely gets cleaned. Ther has been lack of communication, with mangement on getting and keeping my loved ones room cleaned. Also, they do not have regular activities.

This was a nice tour, but the community had a smell to it.

I was not a fan of Maple Ridge. The facility itself needs some updates and TLC. The bathing is very odd, you have to schedule when to be bathed and there is 1 main bathing station so you get no privacy. The rooms here also looked very tight.

I hope the change in management helped. They had a management issue when we were there. It is a beautiful place, and it looked like the staff was very friendly. The unit director was very cold and not talkative. It didn't seem like a good fit for the director. I never saw her interact with any residents. The unit director never called me about my loved one's personal belongings being stolen. The community was understaffed. I would see residents with their call lights on and the staff was in a different unit. The executive staff never called us about anything, until after we left.

I was not happy with this community, I would not recommend this facility to others.

I want others to know that we did not have a good experience here at Bella Vista. My mom fell and hit her head after a week of being here and passed away. They were always short staffed and never had enough people to care for her. I would not recommend to others looking into this facility.

Older and dated but was told that they were planning a huge remodel and update. Convenient location to Willoughby VA. Positive comments from residents

As you enter Bella Vista you are greeted by the most wonderful friendly staff. So helpful and kind. Unfortunately, lots of problems. We lived in an apartment and received Assisted Living services. The service you receive is far too costly for what you receive. Waiting up to 1½ to 2 hours for care (especially to use the restroom or go to scheduled meals, etc ). Explained as short of staff. What the real problem is they can’t keep the excellent staff. Staff is poorly trained and treated lightly. Upper staff also need training. Meals are great!! Service is good. Staff is always changing because of harassment and bullying that is done openly in front of residents as they eat. Housekeeping is kept to a minimum. Barely time to mop the floors in your apartment. Here too staff is short. We have gone without cleaning for up to 3 and 4 weeks at different times. Poor attitude from upper level staff. Carpets, vinyl flooring, draperies with dust are common. Large black spots on carpets on all 5 floors, wet and spotted flooring also common. For the high expenses you should live in a place that is up to date and clean. Staff turnover here too. The residents are fun, friendly, and exciting. They share stories and are always helpful. Can’t say enough about the people who live here. Staff is somewhat friendly, but there is definitely a do it my way or no way by upper staff. Decisions change, unclear, and how it would effect residents is not considered. Upper level staff is hardly ever seen greeting and showing how Bella Vista cares. Activities are quite good. Outside trips are often, but more throughout the month would be nice to get residents out. They can change without notice. And most activities are left up and run by residents. Far too expensive for such poor services, cleanliness, with little care for residents. We have now left and found a wonderful place that gives so many services and care for its residents. Really tried to make it at Bella Vista for 8 months. Things just never changed and our treatment of care was most important.

Moved my dad in on [date removed] of month and had to pay the entire months rent. I didn’t realize there’s a $1500 non refundable community fee. The staff( nursing assistants) seem to have no training for Alzheimer’s/dementia residents. Took over 2 weeks before he got a shower. Staff never offers fluids, no plastic cup of water left in room or offered to residents on dementia unit not even with meals. Took 9 weeks before a plan of care was posted in his room so staff could read and figure out what to do with resident. Has never been shaved daily- hand him electric razor turn it on and show him what to do. Fortunately my dad is high functioning just no memory, walks, continent, feeds self so the care is extremely disheartening. The staff very friendly and polite just never any FOLLOW UP with any staff clear to billing office

My Mother has lived at Brookdale Burr Ridge since 2017, when the business was well-run & a good place to be. Though they can address all of her myriad of health issues well, of recent (since Jan 2019), things have changed. The Maintenance Manager, Dining Services Manager, Housekeeping Manager & Executive Director have all quit. It has been a revolving door of new faces, including cooks, servers, receptionists. Residents are very upset because they have not had room cleaning/linen change in 2-3 weeks!! And there is always some excuse from management. Food service is a joke. 3-4x/wk they RUN OUT of entrees on their printed menu. Or food is not prepared as listed, or components of the meal are "out", or the portions are tiny. Again there is always some excuse. It is quite sad. I have contacted their corporate office in the hope that change will occur SOON. This is no way for my Mom to live.