Eden Senior Care

This staff was not there for the appointment when I had scheduled a tour to see this community.

Our families experience was horrible, we do not recommend this community to other families at all. The sales team makes everything look great and perfect but the care givers are nowhere to be found and the food was less then desirable. The response times were always very slow, our loved one sometimes would have to wait up to an hour. It was always a constant worry for our family.

We just moved my father from this community. It was a very horrific experience. There are numerous occasions at this community where there were no staff at this community and that is not good for a memory care unit. There were times where he went without medications and there was no one to distribute the food. They were very unapologetic and did not seem to try to rectify the situation. We knew we had to leave as soon as we could. I know that there are staffing issues everywhere but you can not have that many hours understaffed for people who can not take care of themselves.

I wouldn't recommend this community to your loved one or anyone else. We felt that the community is unsafe and there is not enough staff. There had been times that the call lights for the residents and the staff haven't check on the residents in several hours. I feel it is criminal what they are doing to the residents in the community. We moved my loved one out of the community due to our concerns.

This was a poor experience for us with several staff changes. They never had residents sit together in the dining room, and there was poor staff communication with the family.

I would recommend you go somewhere else. We are getting ready to move my loved one out of the community. The community doesn't uphold their promises. There have been times our family have heard the caregivers yelling at the residents.

Facility is essentially unstaffed during the evening and overnight hours. The main number is almost always unanswered, as it switches from location to location. Excuses are the norm when you can reach someone during the day. Some staff is caring but many functions appear to be understaffed.

Even though they say you can pay the greater of two fees and your loved one can live there until end of life, they can come back and give you a 30-day notice to move them because they can't take care of them anymore. Basically my loved one fell, and after that they would only move her with use a Hoyer lift. They wouldn't let her stand up. And they would tell her to poop her pants in her chair. She had to go through that the last 10 days she was there. She went downhill fast there, and as soon as she left, she's been on the uphill side and has improved drastically. There was a lot of turnover in the time that she was at Beaver Dam. The main director turned over within the first month that my loved one was there, and they constantly had staff shortage problems. Externally the facility looks pretty good, but less so on the inside. It wasn't really an issue, but it was neither super clean nor super dirty.

I would tell others never to go here. They are unfriendly, no communication, nobody calls you back, nobody cares. My loved one contracted COVID and they wouldn't allow them back into the community. The staff wouldn't help our loved one with phone calls. [name removed] was very caring!

I would never recommend this community to others. The community wouldn't allow me to come in for my loved one to assist with getting ready for a procedure. There was never a meal delivered for dinner to my loved one. I was told the administrator was to come visit and I waited all day and the administrator never came. The administrator is worthless and doesn't like conflict or how to correct. The staff told my loved one that they treat the staff horribly, and the staff isn't able to assist with phones or anything else technology wise. I was upset knowing that what they told us they didn't deliver on. I will never recommend anyone go to Bella Vista again.

Lacking in leadership. The staff is always shorthanded and help is constantly calling off. They aids aren’t trained in memory care. Recently on a Saturday there was one aid and no nurse in the cottage, for sixteen residents of which three were high risk for falling. Consistently behind on laundry. They left my parent without a shower for two and a half weeks. Too much to continue with. We pulled out after a month.

Buyer beware. Not as advertised. Food is terrible, repetitive, and lacking in fresh fruits or vegetables. Activities are very limited, despite the fact that Beaver Dam has a lot of cultural events going on. Management is not responsive to concerns or suggestions. Seems to be run by people, who have little interest in or knowledge of the elderly. Nursing assistants are kind and helpful, but there is an extreme level of turnover, due to poor management.

Only gave one star, because we had to . We moved Mom out after 4 months, wouldn,t let my worst enemy stay there.

We put my mom at Rock Run back when it was under Brookdale. [Name removed] was wonderful and instrumental in helping us with this transition. It was hard for my sisters and myself as the guilt was overwhelming, but [Name removed] helped ever step of the way. I only get to visit once every few months due to living in another state , but I came Labor Day weekend and was floored at the staff and yet again more changes. There was a new nursing director I did not get the chance to meet. There were only two CNAs I recognized and the entire staff was different. My mom was tired after lunch so her CNA took her back to her room after we waited for assistance after 40 minutes. Finally I took mom myself. In that time she had an accident which ruined her demeanor and still no help, finally one of the regular CNAs came to assist. She apologized for taking so long but that there were only 2 CNAs working. I was shocked, it’s a weekend people are visiting families and only 2 CNA members on a afternoon shift? She said staff just come late or not at all. I was a bit upset that there were no activities going on. It was a holiday weekend and a dozen or so of the residents were just sitting on the front patio. Most of them smoking that mixed with the heat did not make for a great visit. The CNA came out to sit with us, she proceeded to talk about how many hours a week she puts in, she’s tired and she expressed her disenchantment with the job. She went on and on with information I personally don’t think should have been shared with family members but it was clear she needed to vent. With that I added that my mom’s room and bathroom were pure filthy. My sister usually has to come in and clean it . She commented that the CNA don’t clean rooms or bathrooms but that the cleaning staff do it and they are all gone by 2-230 during the week and maybe one there on the weekend . Needless to say I was very unhappy with my visit. My sisters had reported similar incidents so obviously lack of staff is hindering the care. I told the CNA I would be back to speak with the nursing director and the Executive Director regarding my observations and complaints. She proceeded to tell me the ED I asked for and am use to and had good conversations on issues in the past that she tended to immediately and rectified was gone no longer there. I was floored she was the one we knew all that time. It was a small detail my sisters forgot to share. Needless to say we are looking at new options. Instead of having your staff tell family members they are short staffed or there are only 2 on the shift, maybe you should hire more staff. The company is sure not shy about charging for these services obviously we are not receiving, With all the changes, not positive in our eyes and a price increase again on the horizon this place is no longer worth it. We toured a few places and sad to say they had nothing good to say about this community. Time to move on. It’s unfortunate the one it will effect will be our mom,

I would and will never refer anyone to this place. My mother was there for one month - she had severe depression and anxiety issues and I asked while signing the paperwork/lease agreement if they had a doctor that could help with those issues and was told yes, and that they could have someone work with her (psychologist/counselor) to help her with those issues. They never did. The room was beautiful, the facility is very nice, but there is no 'hominess' to it at all. The care staff was exasperated with my mom because she wouldn't cooperate at times and instead of trying to address the issue (anxiety and anxiousness mixed with short-term memory issues), they would call me at all hours to tell me she was refusing meds, was yelling at them, etc. There was a time I was visiting and as I was leaving, I ran into one of the aides who gives out the meds. I told her I was sorry she (my mom) was so difficult and apologized. She said nothing, turned and walked away. All the staff did was complain about her, got the director involved. I would try calling the doctor and wouldn't get calls returned. And any time I did get a hold of the doctor, she was in the director's office with the legal person in the room as well. The person who initially gave me the tour never went through the proper channels to determine the level of care she needed, if that had been done correctly, perhaps they would have told me that they wouldn't accommodate her. Instead she endured extreme anxiety, and all she did when I visited was cry. Instead of figuring out how to help her anxiety, they sent me a letter telling me that I had 30 days to move her out, that they didn't have enough staff to provide for her needs. The only people that I encountered that were helpful and nice were the gals at the front desk! I was thoroughly disgusted with the way my mother was handled there - my feeling was that she wasn't a "perfect" resident, so they didn't want to deal with her because she was difficult, but that was all due to her anxiety and depression. I took my mother to her doctor when we left there and her doctor had a long discussion with her and determined a regimen of anti-anxiety/depression meds, a pain medication for her extremely painful shoulder, and she is a new person. We moved her to a wonderful facility with caring staff that treat her and the other residents like family (I observe this every time I am there and it isn't a show - they are like that all the time) - they hug them, joke with them, the residents are all treated like family. They are just wonderful and my mother is happy, she smiles, laughs, participates in all of the activities and has even made friends with a bunch of the ladies there. Although Mission Creek is a beautiful facility, and I'm sure some of the staff is great, our experience was far from great. If your loved one doesn't have any issues, they'll be fine there. I also know that, when my mother was there, all of the residents got letters from the parent company stating that they would not be able to stay there once their money ran out and they go on Medicaid. I was told they only have "one or two beds" for Medicaid residents, so 98% of those who are self-funding, will have to leave and go to a Medicaid facility that doesn't require 2 years of self-funding. Know what those facilities are like? Know what kind of care they get in some of those places? How rotten. Would NEVER recommend this place to anyone!!

We had first-hand experience with our loved one at Lakeshore manor who was a resident for approximately 3 months. We had the most horrible experience and ended up moving to a different facility ([Removed]) which we absolutely LOVE!! Lakeshore manor consistently missed doctor ordered medication.... never notifying family or the doctor according to state regulations, we found our loved one soaked in urine from waist to knees on numerous occasions, there were 3 occasions (that we know of... could be more) where he was totally forgotten for meals, the facility was greatly understaffed with some staff working consistent overtime creating unsafe/ineffective patient care, clothing was consistently misplaced and found in other residents rooms, the meals are NOT chef prepared as stated in the brochure, the whirlpool bath was never used EVER even tho we requested it... one employee stated the “girls don’t like to use it because the have to sanitize it after each use”, the list goes on and on and on and on! The nurse in charge is new (according to another family there the turnover has been quite high!) and she lacks the motivation, knowledge, and skills to properly train her staff and follow thru with doctor orders and resident needs. This is a memory care facility and we had to keep reminding the staff that our loved one could not remember how to brush his teeth, do personal cares, come down for meals, etc. If we did not do those ourselves on a daily basis they were often missed! However...they were charted as being done but we emphatically knew for certain they were not being done. Even some of the staff said “some workers will chart it as being completed even tho they didn’t do it out of laziness “. The ONLY positive was Kristi and Vickie(activities staff).... they kept the residents active. After talking to many people in the community I found that MANY other people had the same experience we did and also pulled their loved one out and took them elsewhere. PLEASE PLEASE reconsider before going to Lakeshore! The only hope is for CHANGE! Please not that there are positive reviews on Facebook however some of those are written by staff..., not families.

The CNA's don't answer every one's needs. The people here are rude and really ignorant. The Executive Director is not friendly at ALL! The activity people are great with the residents. This is an unsanitary place. The employees huddle around the nurses station on their phones while people are falling etc.

The first thing I did when we placed my wife in Mission Creek was to give them a 3-page document I had typed up explaining how to handle her in various situations. One of the things I highlited to the management staff was that she sometimes will use the toilet and then a couple of minutes later feel she needs to use it again. I also alerted them to the fact that she was an extreme fall risk. Despite this, on her very first night there a caregiver took her to the bathroom and then returned her to her bed and left. A couple of minutes later she had returned to the bathroom by herself, fell backward into the porcelain tank on the toilet, shattering it into four large pieces, and ended up on the floor with a large gash down her back requiring an emergency room visit. In an attempt to prevent further falls, the next day my daughter and I met with managment and we all agreed that they would move her bed against the wall and remove a night-stand that was next to it. They were reluctant to put mats next to her bed or use a bed alarm. A few days later, she rolled out of bed in her sleep and landed hard on her right side, hitting her head on the night stand in the process. Neither the bed nor the night stand had been moved as they had agreed to do. Ultimately, this resulted in a five day stay in the hospital for her to recover from the bruising. A few days later, knowing her fall risk, a care staff placed her on a chair and she fell and hit her head on the floor. I immediately removed her from the facility, as I did not trust them to provide appropriate care to assure her safety.

you did not help me find the place for my husband. Since he's been there ([date removed]) He's been moved to hospice due to a fall. I'm not very happy

Upper management is offering a 100$ rent discount for every 5 star review! There are only 4 to 5 staff on duty for 40 memory impaired patients. The food is not the best, whatever is easy ie: hot dogs, ham and cheese sandwiches. Staff turnover is weekly! I would remove my father if I had somewhere else to take him in town!