Eden Senior Care

My mother was at the facility for a year starting when it was the Landing. When Eden Vista took over, we moved my mother, who was diagnosed with Alzheimer’s, into their memory care unit at their suggestion in July 2023. Within a 3 month period there 3 instances I had to bathe my mother as she visibly not receiving physical care and I was not notified of any changes in medication or behavior related to dx unless they sent her to ER. One time I noted she had 2 pair of pants on, one covered anther with dried urine on it.I was reassured by manager that things would improve, however, it did not and after having to bathe my mom due to severe body odor, I had to quickly move to new facility in October 2023. They are now forcing payment of 25 more days which she was not at their facility. I didn’t want to move her but had no choice and ended up separating her from her husband who remained there until we could move him 2 weeks later. I would be cautious if looking for memory care here.

When Eden Vista took over management, they started overbilling us $[removed]/month. This was because our original contract was for a larger room with a kitchenette. The resident moved into a smaller apartment a few months after move in when a smaller unit became available which was $[removed]/month less. No new paperwork was completed, we just were billed less each month. The new management came in and has billed us for the amount of the bigger room and no amount of inquiries or complaints has changed the invoicing. We are promised refunds but the billing has not been corrected nor a refund of over $[removed] been received for over a year. We've had to cancel autopay. Watch your funds if you choose to use this facility for your loved ones. Claims court is our next step.

Moms been there a year. They didn't give her the room they promised. On move in day they switched it to a very loud area. When I asked [name removed] said don't worry. We can move her later if it doesn't work out. Well now they are just rude and now they want $[removed]to move her to fix a problem they created. I tried calling director but she won't call back. If you decide to move a loved one here get everything in writing because her response to everything is I never said that. Not sure what to do at this point.

They were understaffed, and it was not a good experience. Some of the staff were pretty nice, and some were not. They had activities but they did not encourage my loved one to participate. They need to improve on effective communication with family members, and providing updates on their loved ones care.

If your loved one just needs a place to live or needs minimal assistance then this community could be great, however the memory care part of the community sucks. We felt that they just wanted to fill a room and did not have our loved ones best intentions in mind, we felt they had lied to us. We would not recommend the memory care side of Mission Creek to anyone.

We had my mom at the facility before it was purchased by Eden Vista, but she moved out in mid October and was due a credit for the remainder of the month,. Not only have they not returned the balance of the prorated monies, they tried to deduct for November, when she wasn’t even living there! It’s been a nightmare and no one is taking ownership of the problem and they are not responding to my calls, emails, and texts. I’ll be filing a report with the BBB next.

This staff was not there for the appointment when I had scheduled a tour to see this community.

Our families experience was horrible, we do not recommend this community to other families at all. The sales team makes everything look great and perfect but the care givers are nowhere to be found and the food was less then desirable. The response times were always very slow, our loved one sometimes would have to wait up to an hour. It was always a constant worry for our family.

We just moved my father from this community. It was a very horrific experience. There are numerous occasions at this community where there were no staff at this community and that is not good for a memory care unit. There were times where he went without medications and there was no one to distribute the food. They were very unapologetic and did not seem to try to rectify the situation. We knew we had to leave as soon as we could. I know that there are staffing issues everywhere but you can not have that many hours understaffed for people who can not take care of themselves.

I wouldn't recommend this community to your loved one or anyone else. We felt that the community is unsafe and there is not enough staff. There had been times that the call lights for the residents and the staff haven't check on the residents in several hours. I feel it is criminal what they are doing to the residents in the community. We moved my loved one out of the community due to our concerns.

This was a poor experience for us with several staff changes. They never had residents sit together in the dining room, and there was poor staff communication with the family.

Even though they say you can pay the greater of two fees and your loved one can live there until end of life, they can come back and give you a 30-day notice to move them because they can't take care of them anymore. Basically my loved one fell, and after that they would only move her with use a Hoyer lift. They wouldn't let her stand up. And they would tell her to poop her pants in her chair. She had to go through that the last 10 days she was there. She went downhill fast there, and as soon as she left, she's been on the uphill side and has improved drastically. There was a lot of turnover in the time that she was at Beaver Dam. The main director turned over within the first month that my loved one was there, and they constantly had staff shortage problems. Externally the facility looks pretty good, but less so on the inside. It wasn't really an issue, but it was neither super clean nor super dirty.

I would tell others never to go here. They are unfriendly, no communication, nobody calls you back, nobody cares. My loved one contracted COVID and they wouldn't allow them back into the community. The staff wouldn't help our loved one with phone calls. [name removed] was very caring!

I would never recommend this community to others. The community wouldn't allow me to come in for my loved one to assist with getting ready for a procedure. There was never a meal delivered for dinner to my loved one. I was told the administrator was to come visit and I waited all day and the administrator never came. The administrator is worthless and doesn't like conflict or how to correct. The staff told my loved one that they treat the staff horribly, and the staff isn't able to assist with phones or anything else technology wise. I was upset knowing that what they told us they didn't deliver on. I will never recommend anyone go to Bella Vista again.

Medications were not given on time. They do not have enough staff there to care for the residents they have. The social worker was great. They said they would take residents to appointments and they would cancel the day of, so you had to wait months for a new appointment. The food was not good, they would serve corn dogs and soda for breakfast.

Do not move here. It is really hard to find good health care. They do not have a quality staff. They are not friendly or helpful. The staff is lazy. No one is accountable for anything, they blame each other when things happen. The food decent. The administration does not get back to you. The social worker is wonderful. The front desk staff is excellent. The maintenance staff is good. The rooms are not kept clean.

Lacking in leadership. The staff is always shorthanded and help is constantly calling off. They aids aren’t trained in memory care. Recently on a Saturday there was one aid and no nurse in the cottage, for sixteen residents of which three were high risk for falling. Consistently behind on laundry. They left my parent without a shower for two and a half weeks. Too much to continue with. We pulled out after a month.

Buyer beware. Not as advertised. Food is terrible, repetitive, and lacking in fresh fruits or vegetables. Activities are very limited, despite the fact that Beaver Dam has a lot of cultural events going on. Management is not responsive to concerns or suggestions. Seems to be run by people, who have little interest in or knowledge of the elderly. Nursing assistants are kind and helpful, but there is an extreme level of turnover, due to poor management.

Only gave one star, because we had to . We moved Mom out after 4 months, wouldn,t let my worst enemy stay there.

We put my mom at Rock Run back when it was under Brookdale. [Name removed] was wonderful and instrumental in helping us with this transition. It was hard for my sisters and myself as the guilt was overwhelming, but [Name removed] helped ever step of the way. I only get to visit once every few months due to living in another state , but I came Labor Day weekend and was floored at the staff and yet again more changes. There was a new nursing director I did not get the chance to meet. There were only two CNAs I recognized and the entire staff was different. My mom was tired after lunch so her CNA took her back to her room after we waited for assistance after 40 minutes. Finally I took mom myself. In that time she had an accident which ruined her demeanor and still no help, finally one of the regular CNAs came to assist. She apologized for taking so long but that there were only 2 CNAs working. I was shocked, it’s a weekend people are visiting families and only 2 CNA members on a afternoon shift? She said staff just come late or not at all. I was a bit upset that there were no activities going on. It was a holiday weekend and a dozen or so of the residents were just sitting on the front patio. Most of them smoking that mixed with the heat did not make for a great visit. The CNA came out to sit with us, she proceeded to talk about how many hours a week she puts in, she’s tired and she expressed her disenchantment with the job. She went on and on with information I personally don’t think should have been shared with family members but it was clear she needed to vent. With that I added that my mom’s room and bathroom were pure filthy. My sister usually has to come in and clean it . She commented that the CNA don’t clean rooms or bathrooms but that the cleaning staff do it and they are all gone by 2-230 during the week and maybe one there on the weekend . Needless to say I was very unhappy with my visit. My sisters had reported similar incidents so obviously lack of staff is hindering the care. I told the CNA I would be back to speak with the nursing director and the Executive Director regarding my observations and complaints. She proceeded to tell me the ED I asked for and am use to and had good conversations on issues in the past that she tended to immediately and rectified was gone no longer there. I was floored she was the one we knew all that time. It was a small detail my sisters forgot to share. Needless to say we are looking at new options. Instead of having your staff tell family members they are short staffed or there are only 2 on the shift, maybe you should hire more staff. The company is sure not shy about charging for these services obviously we are not receiving, With all the changes, not positive in our eyes and a price increase again on the horizon this place is no longer worth it. We toured a few places and sad to say they had nothing good to say about this community. Time to move on. It’s unfortunate the one it will effect will be our mom,