Eden Senior Care

I would and will never refer anyone to this place. My mother was there for one month - she had severe depression and anxiety issues and I asked while signing the paperwork/lease agreement if they had a doctor that could help with those issues and was told yes, and that they could have someone work with her (psychologist/counselor) to help her with those issues. They never did. The room was beautiful, the facility is very nice, but there is no 'hominess' to it at all. The care staff was exasperated with my mom because she wouldn't cooperate at times and instead of trying to address the issue (anxiety and anxiousness mixed with short-term memory issues), they would call me at all hours to tell me she was refusing meds, was yelling at them, etc. There was a time I was visiting and as I was leaving, I ran into one of the aides who gives out the meds. I told her I was sorry she (my mom) was so difficult and apologized. She said nothing, turned and walked away. All the staff did was complain about her, got the director involved. I would try calling the doctor and wouldn't get calls returned. And any time I did get a hold of the doctor, she was in the director's office with the legal person in the room as well. The person who initially gave me the tour never went through the proper channels to determine the level of care she needed, if that had been done correctly, perhaps they would have told me that they wouldn't accommodate her. Instead she endured extreme anxiety, and all she did when I visited was cry. Instead of figuring out how to help her anxiety, they sent me a letter telling me that I had 30 days to move her out, that they didn't have enough staff to provide for her needs. The only people that I encountered that were helpful and nice were the gals at the front desk! I was thoroughly disgusted with the way my mother was handled there - my feeling was that she wasn't a "perfect" resident, so they didn't want to deal with her because she was difficult, but that was all due to her anxiety and depression. I took my mother to her doctor when we left there and her doctor had a long discussion with her and determined a regimen of anti-anxiety/depression meds, a pain medication for her extremely painful shoulder, and she is a new person. We moved her to a wonderful facility with caring staff that treat her and the other residents like family (I observe this every time I am there and it isn't a show - they are like that all the time) - they hug them, joke with them, the residents are all treated like family. They are just wonderful and my mother is happy, she smiles, laughs, participates in all of the activities and has even made friends with a bunch of the ladies there. Although Mission Creek is a beautiful facility, and I'm sure some of the staff is great, our experience was far from great. If your loved one doesn't have any issues, they'll be fine there. I also know that, when my mother was there, all of the residents got letters from the parent company stating that they would not be able to stay there once their money ran out and they go on Medicaid. I was told they only have "one or two beds" for Medicaid residents, so 98% of those who are self-funding, will have to leave and go to a Medicaid facility that doesn't require 2 years of self-funding. Know what those facilities are like? Know what kind of care they get in some of those places? How rotten. Would NEVER recommend this place to anyone!!

We had first-hand experience with our loved one at Lakeshore manor who was a resident for approximately 3 months. We had the most horrible experience and ended up moving to a different facility ([Removed]) which we absolutely LOVE!! Lakeshore manor consistently missed doctor ordered medication.... never notifying family or the doctor according to state regulations, we found our loved one soaked in urine from waist to knees on numerous occasions, there were 3 occasions (that we know of... could be more) where he was totally forgotten for meals, the facility was greatly understaffed with some staff working consistent overtime creating unsafe/ineffective patient care, clothing was consistently misplaced and found in other residents rooms, the meals are NOT chef prepared as stated in the brochure, the whirlpool bath was never used EVER even tho we requested it... one employee stated the “girls don’t like to use it because the have to sanitize it after each use”, the list goes on and on and on and on! The nurse in charge is new (according to another family there the turnover has been quite high!) and she lacks the motivation, knowledge, and skills to properly train her staff and follow thru with doctor orders and resident needs. This is a memory care facility and we had to keep reminding the staff that our loved one could not remember how to brush his teeth, do personal cares, come down for meals, etc. If we did not do those ourselves on a daily basis they were often missed! However...they were charted as being done but we emphatically knew for certain they were not being done. Even some of the staff said “some workers will chart it as being completed even tho they didn’t do it out of laziness “. The ONLY positive was Kristi and Vickie(activities staff).... they kept the residents active. After talking to many people in the community I found that MANY other people had the same experience we did and also pulled their loved one out and took them elsewhere. PLEASE PLEASE reconsider before going to Lakeshore! The only hope is for CHANGE! Please not that there are positive reviews on Facebook however some of those are written by staff..., not families.

The reality never matched the tour or promises offered by [Removed]. My mom was not carefully cared for even though her care plan charged us for Level 3. The aides often talked about residents. I heartfully believe that our elderly deserve to be treated with a much greater level of respect than offered by many of the aides at Clifden Court. I spent a lot of time with my mom, and I think anyone who says their loved one is cared for here has blinders on, or they only visit for short amounts of time. I witnessed a frail old man asking for a piece of toast. He was told he could eat lunch in an hour and if he was hungry he should have come to the dining room in time for breakfast. Thousands of dollars a month, and he wasn't allowed to have a piece of toast. It still brings me to tears, and I don't even know who that man was. Don't be fooled by the tours. The promises offered are not kept by the people on the floor.

The first thing I did when we placed my wife in Mission Creek was to give them a 3-page document I had typed up explaining how to handle her in various situations. One of the things I highlited to the management staff was that she sometimes will use the toilet and then a couple of minutes later feel she needs to use it again. I also alerted them to the fact that she was an extreme fall risk. Despite this, on her very first night there a caregiver took her to the bathroom and then returned her to her bed and left. A couple of minutes later she had returned to the bathroom by herself, fell backward into the porcelain tank on the toilet, shattering it into four large pieces, and ended up on the floor with a large gash down her back requiring an emergency room visit. In an attempt to prevent further falls, the next day my daughter and I met with managment and we all agreed that they would move her bed against the wall and remove a night-stand that was next to it. They were reluctant to put mats next to her bed or use a bed alarm. A few days later, she rolled out of bed in her sleep and landed hard on her right side, hitting her head on the night stand in the process. Neither the bed nor the night stand had been moved as they had agreed to do. Ultimately, this resulted in a five day stay in the hospital for her to recover from the bruising. A few days later, knowing her fall risk, a care staff placed her on a chair and she fell and hit her head on the floor. I immediately removed her from the facility, as I did not trust them to provide appropriate care to assure her safety.

Beware of all the costs.... What you sign up for becomes hundreds of dollars more... $798 to check blood sugar once a day.... you have to use omnicare for prescriptions that cost 3x's or more the cost even with drug ins. Don't pay for full care because they don't provide it.... my Dad's pendant didn't work.... even after we expressed concerns that no one was helping him to the bathroom... he sat for hours in wet clothes and all they did was put a pad on his chair... At first we were happy for a place we thought was going to relieve some of the stress of caring for our elderly parents... highly disappointed

Observed staff roaming around and unprofessional behavior. I know Dad wouldn't like it there.

you did not help me find the place for my husband. Since he's been there ([date removed]) He's been moved to hospice due to a fall. I'm not very happy

Upper management is offering a 100$ rent discount for every 5 star review! There are only 4 to 5 staff on duty for 40 memory impaired patients. The food is not the best, whatever is easy ie: hot dogs, ham and cheese sandwiches. Staff turnover is weekly! I would remove my father if I had somewhere else to take him in town!

First I want to start off by saying this community was fine a few months ago. Now the moral is disgusting. Im thinking it has to do with the new executive director. I understand that all communities have their challenges but this is getting out of control. To this new guy is horrible he accuses people of owing money when they actually have a credit. He just don't care it's all about the money for him. How do you care about the money when you have no staff in the building. Multiple residents in the front yelling for help. Soaking wet mattresses and clothes. But yet you want my five grand a month. I suggest you put your loved one else where. It won't change until his arrogant money hungry ass is gone.

Residents weren’t changed on a daily basis, many weren’t treated well, or thrown in bed when cnas wouldn’t want to help. I was Very disappointed.

This place was in the basement of the assisted living home. It felt like a dungeon and it was dark. The apartments were not clean I'm not sure if someone had just moved out or what. There was nobody in the hallways or around at all. They had no decor it looked like an old hospital hallway.

My loved one moved here recently from another Brookdale location and we regret that move so far and are very disappointed. I don't like the staff and he doesn't either. There is one evening nurse who does a good job. I feel like they are not following through with what they promised me. I was told he would be participating in activities but every time I visit he is sitting in a chair sleeping! We are very disappointed.

Absolutely the worst experience ever.

If you are looking for a rehab facility for you or a family member, it is strongly recommended that you hold out for openings at other facilities in Rochester, MN or surrounding areas. While the majority of the staff working direct care with the residents was kind and courteous, it only takes a handful of unskilled, unprofessional and disrespectful staff to create a worrisome environment. Management is neither organized nor competent to lead a team to deliver care to the elderly, most of whom are unable to self-advocate. I strongly recommend investigating substantiated reports against this facility.

This place is not a place to put anybody in there nice to you in front of your face behind your back they treat the residence like garbage not to mention there's different staff every few months coming down people just walking out on resident not caring only time they do care is when they know if family members coming by then the really sweet

Do not believe the reviews that are positive because they are clearly written by staff. This place could not be any worse and the care is horrific. They did nothing to care for my grandfather who is the sweetest man in the world. I will make my mission to let people know what this place is really like. They will promise you the world but once you've paid the THOUSANDS of dollars for the month they do nothing they promised or you've paid for. The staff does not care and do nothing they are suppose to. The day we had enough was finding dirty diapers under the bed, in his closet and the blankets pulled over his urine soaked pad and not taken off the bed that morning! Just awful!!

When my parents first moved in to Merrill Hills there was another person in charge (I believe his name was Robert). Then the place was run top notch, now-----not so much. The place is still clean but the care my father is receiving borders on [removed]. My brother, sister & I have gone over at different times during the day and whenever we get there he is sitting with his oxygen tank empty. We have told the staff he needs to be on oxygen and he has an oxygen machine in his room. The small tanks are supposed to be just for transporting to meals down the hall. When he is in his room he is supposed to be put on the oxygen machine, but in without fail they just drop him back at his room leaving the oxygen tank on. In no time the tank is out of oxygen and he is left to suffer. When my dad got out of the hospital they added an additional amount of money to supposedly cover the increased cost of his care (for the additional time to connect him to his tanks and/or machine), which they are not doing anyways.