Eden Senior Care

My mom's been there for years and I hate it there they don't take good care of her. She's always falling they take forever to answer her when she pushes her pendent. She is completely raw on her inner thighs and she doesn't get more than two baths a week. They took her scooter from her and lied to me about were it is.shes had money missing and other items. They just brush it off and make her think shes crazy. My mom can't walk good they won't push her to her meals they make her do her chair. One of the stage members started screaming at me and swearing claiming I took a picture of her I didn't. I showed another staff member there was no picture. The girl kept yelling and preventing me from walking away. She called the police on me the police came looked threw my phone no picture. The girl still works there no punishment for her act.the food up on 2r is nasty and some of the staff are rude and lazy.????

My uncle was moved her from another facility to Rock Run last May 2016. He was there through October. It was very sad to see the difference in the staff and environment. We were there for the change in management and it seemed to decline. In stark contrast to his previous memory care facility, there was no engagement with the elderly. I had an opportunity to witness this first-hand because I where there for a week (two overnights as well) while he was dying. Every day the elderly people were lined up in front of the nurses desk where they sat all day facing the staff. I never saw him or other patients engaged or in another other area except lined up in front of the tv. Easy for the staff but brutal for the elderly The air conditioning was extremely cold. I found my uncle sitting in his like this on several occasions. I asked for him to have his blanket and sweater put on (I had it written in his chart) because he was sitting there cold in a tshirt and socks. Our hospice nurse suggested we have this written into his orders to ensure he wasn't left like this in the future. So what are the staff doing? The staff supervise from the main nurses station. On several occasions I arrived to hear the TV very loud in the other room. The staff had it that way so that they could here it from their desk. The tv stations were meant for them and not the elderly (i.e. [Removed]). The staff were kind and most seemed to care but they were just going through the motions because they are understaffed. This facility has changed hands several times in a short period so that could be the reason for their lack of connection to the elderly. The evenings look more like a treatment center and less like a home. A supervisor needs to check in periodically at odd hours. There is very little care going on and lack of respect for patients. During the night, one of the nurses came in to the bathroom to find some diapers for another patient. Her phone was clipped to her waste playing music very loudly. It was so difficult to lay there next to my dying loved one with such lack of consideration. I wanted him to have peace. Although my uncle was bound to a wheelchair, there are many vibrant and mobile elderly there. I suggest creating some centers or stations that they can engage in. The facility is poorly used and set up. Lots of wasted space. It isn't "elderly-centered".Why not create spaces for them to role play or reminisce? i,e, music from their past, put a baby in a crib with a changing table, a laundry station where they can fold clothes and put in a basket, tools that are safe, card tables, checkers tables, etc. Once a week outside people come in to play the organ and they love it. The outside of the facility is clearly not used. Why can't they make a garden or be taken out to see the bird nests? When I was there I wheeled my uncle out and showed him the birds nest. His words to me were, "isn't God glorious, look at those birds." He had dementia but that short trip outside had meaning. I hate to complain but it is hard to not say something. Since he passed, I have found myself thinking of those people sitting there planted in the same place day after day. I am hoping that my feedback will prompt more supervision and a change or service. Thank you.

Please be aware that this facility in Joliet has changed owners 3 times in approximately 16 months. I have had a loved one in the dementia facility. With each change in ownership there is turnover in staff and periodic understaffing which I feel greatly affects standard of care.

My grandma has been here for almost a year. Terrible food. Cleaned her in cold water because the hot water wasn't working. Took a few hours to help her when she rang for them at 4am. Price just increased

Room for my dad was always filthy. Caregivers sitting around doing nothing. They lost his false teeth right away and would not bring him food he could eat. All was terrible. Moved him and my Mom out.

Staff is very unresponsive to Family trying to get updates Medical Professionals after outside care - not enough staff for the care of residents. Constant disregard for family requests for updates. In house PT never gave updates after numerous requests. Overall I would Never recommend this facility - after numerous falls by our mother and other personnel giving different accounts of what happened - I wouldn't feel anyone's Loved Ones would be Safe at Mission Creek.

My mother was at the facility for a year starting when it was the Landing. When Eden Vista took over, we moved my mother, who was diagnosed with Alzheimer’s, into their memory care unit at their suggestion in July 2023. Within a 3 month period there 3 instances I had to bathe my mother as she visibly not receiving physical care and I was not notified of any changes in medication or behavior related to dx unless they sent her to ER. One time I noted she had 2 pair of pants on, one covered anther with dried urine on it.I was reassured by manager that things would improve, however, it did not and after having to bathe my mom due to severe body odor, I had to quickly move to new facility in October 2023. They are now forcing payment of 25 more days which she was not at their facility. I didn’t want to move her but had no choice and ended up separating her from her husband who remained there until we could move him 2 weeks later. I would be cautious if looking for memory care here.

When Eden Vista took over management, they started overbilling us $[removed]/month. This was because our original contract was for a larger room with a kitchenette. The resident moved into a smaller apartment a few months after move in when a smaller unit became available which was $[removed]/month less. No new paperwork was completed, we just were billed less each month. The new management came in and has billed us for the amount of the bigger room and no amount of inquiries or complaints has changed the invoicing. We are promised refunds but the billing has not been corrected nor a refund of over $[removed] been received for over a year. We've had to cancel autopay. Watch your funds if you choose to use this facility for your loved ones. Claims court is our next step.

Moms been there a year. They didn't give her the room they promised. On move in day they switched it to a very loud area. When I asked [name removed] said don't worry. We can move her later if it doesn't work out. Well now they are just rude and now they want $[removed]to move her to fix a problem they created. I tried calling director but she won't call back. If you decide to move a loved one here get everything in writing because her response to everything is I never said that. Not sure what to do at this point.

They were understaffed, and it was not a good experience. Some of the staff were pretty nice, and some were not. They had activities but they did not encourage my loved one to participate. They need to improve on effective communication with family members, and providing updates on their loved ones care.

If your loved one just needs a place to live or needs minimal assistance then this community could be great, however the memory care part of the community sucks. We felt that they just wanted to fill a room and did not have our loved ones best intentions in mind, we felt they had lied to us. We would not recommend the memory care side of Mission Creek to anyone.

We had my mom at the facility before it was purchased by Eden Vista, but she moved out in mid October and was due a credit for the remainder of the month,. Not only have they not returned the balance of the prorated monies, they tried to deduct for November, when she wasn’t even living there! It’s been a nightmare and no one is taking ownership of the problem and they are not responding to my calls, emails, and texts. I’ll be filing a report with the BBB next.

This staff was not there for the appointment when I had scheduled a tour to see this community.

Our families experience was horrible, we do not recommend this community to other families at all. The sales team makes everything look great and perfect but the care givers are nowhere to be found and the food was less then desirable. The response times were always very slow, our loved one sometimes would have to wait up to an hour. It was always a constant worry for our family.

We just moved my father from this community. It was a very horrific experience. There are numerous occasions at this community where there were no staff at this community and that is not good for a memory care unit. There were times where he went without medications and there was no one to distribute the food. They were very unapologetic and did not seem to try to rectify the situation. We knew we had to leave as soon as we could. I know that there are staffing issues everywhere but you can not have that many hours understaffed for people who can not take care of themselves.

I wouldn't recommend this community to your loved one or anyone else. We felt that the community is unsafe and there is not enough staff. There had been times that the call lights for the residents and the staff haven't check on the residents in several hours. I feel it is criminal what they are doing to the residents in the community. We moved my loved one out of the community due to our concerns.

This was a poor experience for us with several staff changes. They never had residents sit together in the dining room, and there was poor staff communication with the family.

Even though they say you can pay the greater of two fees and your loved one can live there until end of life, they can come back and give you a 30-day notice to move them because they can't take care of them anymore. Basically my loved one fell, and after that they would only move her with use a Hoyer lift. They wouldn't let her stand up. And they would tell her to poop her pants in her chair. She had to go through that the last 10 days she was there. She went downhill fast there, and as soon as she left, she's been on the uphill side and has improved drastically. There was a lot of turnover in the time that she was at Beaver Dam. The main director turned over within the first month that my loved one was there, and they constantly had staff shortage problems. Externally the facility looks pretty good, but less so on the inside. It wasn't really an issue, but it was neither super clean nor super dirty.

I would tell others never to go here. They are unfriendly, no communication, nobody calls you back, nobody cares. My loved one contracted COVID and they wouldn't allow them back into the community. The staff wouldn't help our loved one with phone calls. [name removed] was very caring!

I would never recommend this community to others. The community wouldn't allow me to come in for my loved one to assist with getting ready for a procedure. There was never a meal delivered for dinner to my loved one. I was told the administrator was to come visit and I waited all day and the administrator never came. The administrator is worthless and doesn't like conflict or how to correct. The staff told my loved one that they treat the staff horribly, and the staff isn't able to assist with phones or anything else technology wise. I was upset knowing that what they told us they didn't deliver on. I will never recommend anyone go to Bella Vista again.