Eden Senior Care

Our family had an in person tour and we thought the tour experience was very nice

I toured this community and it was ok. The rooms are very small with a twin sized bed. Memory care is also on the lower/basement level.

The location of Windsor Heights would have worked out great for me. I was favorable impressed with the facility, I like the fact that it only focuses on memory care. I ended up touring another place that was further away and just felt that facility was going to be the best fit for my loved one.

We really like that Mission Creek is a smaller community - we felt this would allow our loved one to have more one on one personalized quality care. The staff members have all been friendly and helpful and based on our experience so far we would recommend Mission Creek to other families

The care and overall experience has been fine. It's pretty much what I expected for assisted living.

We had a positive tour experience with Dimensions Living Burr Ridge. The staff were great and the facility was very nice, we just found another place we looked at to have a better layout that seemed more thoughtful.

The daily staff of CNN's are very caring and they're very attentive to my family member. They make her feel very comfortable and they also give good suggestions on how to give her extra help (if needed), how to process Medicare, hospice, and all other agencies in order to give her the best care possible. They are very well versed in that.

The daytime caregivers are awesome, but the nighttime caregivers are rough with my loved one. The staff are helpful and follow up with me pretty regularly, [name removed] especially has been great and the head of nursing as well. They are shot staffed like everyone else so the response time is slower than it is supposed to be. I feel that the value for the money is pretty good especially compared to some others in the area. We like the fact that you are able to age in place here.

Right when we saw Rock Run Place we noticed just how nice and well organized it was. The receptionist ladies up at the front are very nice and based on the experience we have had so far we would recommend this community to other families.

Our family had an in person tour and it was a nice tour experience the staff we met with were all very friendly

My mother has only been there a month. So far I've been very satisfied.

My 2-bedroom is great, and the bathroom has handlebars, which is helpful It's a good place. They're just short-staffed, which affects things like housekeeping and activities. But when they're here, they're doing great. The care is good. As for meals, they don't support diabetic needs very well - they serve too many carbs. I think corporate doesn't give them enough money to spend on better quality foods.

It was a great community for somebody who is still more mobile and who wants to have engagement. Unfortunately my loved one was a little more declined and just needed more assistance than some of the other residents.

Charter does try and they are doing their best we could need. Staff is above and beyond, they are wonderful. It is not a huge facility, which might have some to do with more personalized care. If have diet restrictions, they did not have the healthiest options for him. What they offer overall is great, but if you need dietary restrictions. It was an affordable option for us and the executive director was hands down fantastic. They handled everything beautifully including going above and beyond during an ice storm. They actually pulled my car up to the drive for me and had scraped my windows.

The community is very good at watching over my loved one and making sure my loved one is receiving their medications. I continue to see the same staff and this is a positive to know there isn't a lot of turnover of care staff. There is variety in the meals and dessert is available for the residents. The value is a good deal for us. The staff does a good job at making sure my loved one's room is kept clean, and they do a good job at not mixing the laundry up for my loved one. The administration took time to come meet my loved one's family and this made a positive impression on the family and my loved one.

My mother is here and she likes it very much. The care is good nurses are nice food is decent but the lovely [name removed] who was the administrator or executive director has left and been replaced by this woman named [name removed]. I am told she is only temporary but what I and my mother have seen we do not like. This woman is very dismissive to staff and residents not to mention family members. I tried to speak to her on several occasions but she was in a hurry and could not be bothered. She is not like the other management staff we have been accustomed to..I thought it was because she was not feeling well because she was expecting a child..but then I was informed that she is not with child, that is her figure. I do not know what they were thinking when they hired her and put her in [name removed] place but she is not like the other staff…she does not return calls, she does not make eye contact, she never has time for concerned family members and she is rude. Please bring back [name removed]!

The manager was very kind and friendly towards us and also with the residents that he was interacting with during the tour. The facility itself was not maintained well which was the reason my loved one did not want to go to this facility.

They are really friendly and outgoing and even the people that clean know the name of the residents. The lighting in the community is great and there is always something going on for the residents. The places are very clean and the apartment is nice and has plenty room. They have activities like sing a longs, games, cards and more for the residents to do to have a good time. They really encourage the residents to come out of their rooms and participate in activities.

This is a decent place for your loved one to live. The staff seemed to be really nice to work with if we have questions or concerns. The meals doesn't have a lot of flavor. They are working on this. During the pandemic there were a lot of activities that were canceled. Now that the protocols have relaxed a bit there are some activities are back up and running. They are strict with masks for visitors. The monthly fee covers the room, utilities, and changing of linens.

very pleased with activities and coordinator. new manager is "present" and welcomes suggestions and concerns. surroundings are very beautiful.