Eden Senior Care

I feel this is a so-so facility. First of all, it seemed as if the facility was not expecting our visit. We had an enthusiastic, but young, tour guide. I know that the facility has been around longer than the others we have been visiting but even the room that is the show room showed signs of age and was not really attractively furnished. Also, the residents did not seem to be engaged. The young tour guide did get someone else to answer our questions regarding the pricing, given my mother's situation and it is about $1,000/month less than the others, but I don't think I feel comfortable having my mother live there.

Very kind and friendly. Realized they would not be the best option for our Dad and recommended other facilities. Provided tour. The size would be overwhelming for Dad--felt like a hotel.

I toured this community for my mother, and her needs. Overall my tour was a good one. Everyone was kind, and friendly to my family, and I. The community from what I saw appeared to be nice, and clean. The staff was kind. It was a nice experience, but not the community for us.

It has been okay for us being here. When I was working with [removed] it was a 5 star experience. I understand it is a tough job but the staff are not as compassionate for the residents. We need a lot help and it's a lot of work. Other wise the community is kept clean and they are making good food meals to eat.

We toured this community when looking for my husband. It was a nice community but it the waiting list was too long. We felt like even if he got in here it would be too crowded. We decided on another community.

They keep this community clean. Most of the staff are nice and helpful. There have been times, however that I was not able to locate a staff member or there was only one on the floor. The food is good and they offer a good quantity. They do offer some activities. The management is very nice and helpful. I would recommend this community.

Initial cursory visit. Non- responsive after follow-up contact. Stopped returning calls.

There are benefits and concerns my family and I have with this community. The community is very clean and feels very comfortable. The apartments are large, and pleasant. The concerns we have are that, when we toured the community, we were invited to try the meals. The meal we were given consisted of a main course and salad which was nutritious, and now that my loved one has moved in, that has declined significantly. Now my loved one receives things like a piece of fish bread or a hotdog and chips. No fresh fruit or salads. This makes us feel betrayed. We understand that sometimes changes occur, we would still expect it would only take a couple of weeks, Also, during our tour they told us there would be a lot of activities which have not happened yet, my loved one.We have been very patient and reluctant. The community itself is nice.

This community has recently gone through a major change in staffing. Just about all of the management has been changed. We did hear some complaints about the night staff not being as nice as the day staff. We had to call to get some things cleaned in the apartment. The food is still good. You do not hear back from the person you requested to speak with. We are hoping this is a temporary change as the communication between the staff as well as with the families is not there.

I will give this facility one more try as to a tour and visit when last we were there a lot of the people staying there were ill with some form of Colon issue therefore we did not have the opportunity to see any of the residents staying there or really any staff everybody was very sparse

We have one resident living in independent living and one resident living in the memory care unit. In the memory care unit they need to pay more attention to the residents, there is not enough care provided.

Residents not as happy or at home. Tile floors everywhere made it fell more institutional than other places I have visited.

Bella Vista is a beautiful community in a equally lovely setting across from a park on Lake Winnebago. There are 5 floors, long lovely corridors and spacious accommodations. The only thing that concerned us is what appeared to be insufficient staff available. For our mother who needs 24/7 assistance, there just did not seem to be enough staff to give her this care.

The tour guide was excellent & answered all of our questions. Some areas in the facility had strong foul odors of urine. Residents were in activity area. Most were not participating. Halls too long for walking to dinning areas.

Dana was very nice. I thought the facility was nicely set up. But I didn't feel I got a very complete tour. The residents seemed very happy. But my mother is more social and mobil than most of the residents I did see. The price was also an issue. But if my mother had the resources I would give this a second look.

Very nice but a little far to drive. They are remodeling and they just changed owners, so everything is a little unsure. Denise was very nice and helpful. Studio a little small. Not in love with being a second floor and the only room available on the first floor is at the very end.

First of all I live in the community and her doctor is there. It’s a very safe environment. They could put processes in place – for example when you are dropping off your significant other there is a book you’re given, but people don’t follow procedures. We indicated many times that my loved one is allergic for fish... the servers need to be much, much more careful. They just dumped my mother’s laundry on the bed and they said that she could fold it. They need to have a way to pass instructions from one shift to another. This ought to be the responsibility of the head nurse. The medicine was fine. That was given to her daily.

corridors are too long and require too much walking. Rooms dark and gloomy I did like the activity calendar

My loved one lived here before we moved her elsewhere, and they always seemed a bit understaffed to me. It wasn't a bad place, but she wasn't getting the attention I'd like. When we visited it seemed like much of the time they had just parked her in front of a TV or a window for hours.

I know we were very impressed with the head nurse. She was very, very willing to help us kind of reach out because we needed to get mom up from medical transport for Florida and she was willing to use her contacts to help us. We had no idea how to go about it. I think they were the cottage set up which wasn't what we were shooting for for mom.