Eden Senior Care

We took a tour of the new facility, very nice, location perfect.

Very small room and walk down the hall to the shower was not good. The lunch room was just a lunch room not what we were expecting.

private pay

I was met at the desk with Director and giving the grand tour. Although this place is very nice I thought it was a little smaller in size than Sterling House. Director was very professional and answered all my questions.

The person I met with was very helpful with other options. there's something in my gut that just didn't feel right with it.

I toured and took my mother there the next day to look at the one bedroom on the first floor that was available. The director was engaged with the residents and staff. The room itself has an odd wall between the living room and bedroom, but nice windows that look out on the wooded property. My main concern was with cleanliness. During my first tour we passed an open door to a unit and it reeked of urine. Upstairs I thought there was a hint of that as well. On the second visit, looking at the one bedroom, the toilet didn't look all that clean and it looked like dirt or mold between the toilet and the tub. I like that it is within walking distance from my house, but am undecided.

pros: lovely facility, lrg apts, friendly environment cons: one meal daily, cannot go into independent living apt in emer.

MY mom loved this place and the people who lived and worked there. the building was clean and oder free the residents were happy and well cared for. the memory care was good for my mom she never forgot when BINGO was going on. The meals were healthy and my mom enjoyed them very much and even though she claimed not to have any appitite she ate everything on her plate

My mom is doing okay. For what I am paying, she could get better care. To have better communication with the nurse and a cleaner room for mom. It is always dirty, the hallways are dirty.

The facility is clean and odor free but I am not impressed with caregiving services or activities offered/ carried out. Pretty boring place for your loved one to live. Caregiving on the weekends is minimal. They are more attached to their phones then to your loved one.

It's been fine, but there has been some confusion, on and off, about the prices. However we have figured it out now. The care and the cleanliness have been fine. One thing I've noticed is in the assisted care they always had a choice at meal time, but that isn't always the case in memory care. The staff seem to all be pretty pleasant and helpful. We chose them based on location, it was close to family and she already knew a few people.

Unfortunately, Emeritus was bought out by the giant Brookdale chain of AL homes. This gives families fewer options. We have not had good experiences with Brookdale in general, but this was a former Emertius facility and not too far away. The positives? it is set up in small cottages of about 15 residents. I like this set up -- it is less overwhelming, and easier to navigate, especially for seniors with memory problems. It's newer and cheerful looking with a fireplace in the living area and a pleasant, sunny dining room. Being smaller, it has more of a family feeling than institutional. One building is a community center for activities. Staff was friendly but brusque. This was the shortest tour by far we had, in and out. We were not invited to try the food. (In our other experiences, Brookdale food is mediocre at best. Food is cooked in a central location, and carted into the cottages, a recipe for lukewarm reheated foods.) Negative: for what you get, I felt this was costly. It was more than other facilities in the area. Rooms are on the small side, without even a small area (microwave, dorm fridge, etc.) for personal food prep. Closet space was fair. The worst feature was the bathroom is tiny and just a toilet and sink -- like a hospital. Very little storage for cosmetics or toiletries! There is only ONE shower for 15 people! That seemed very skimpy. There is also a walk-in tub, but I felt that most handicapped seniors would not be able to use this, even with assistance. It also means you must get wet, then travel back through the building to your room! With male and female residents, this seemed to give a lack of real privacy. (Not everyone wants to be seen in a bathrobe, with wet hair!) There are facilities in the area where the same monthly fee would get you a small kitchenette, a FULL private bathroom and even a separate sitting/living space. Not just a single room. For more active, cognizant seniors having only one small hospital-type room -- with almost no space for furnishings -- a big come-down from a house or apartment and would be stressful. For a senior with memory issues or dementia, it might be fine. Convenient location near Lake West hospital, eateries, Target, freeway. Located right behind Steak N' Shake.

A little expensive for the care our loved one receives. They are understaffed and have long wait time after pushing call button before staff comes to assist. I would probably not recommend this community at this point. I believe they were bought bulk another company and so lots of staffing issues and shortages.

Our family member was declining quickly and the staff did the best they could to keep her there. They are severely understaffed. It took 3 months to get her first & final bill. Our family member died shortly after her admission, not related to the care she received.

I would definitely let them know about the issues with the facility. Especially for the price to live there, you should be able to have a reasonable amount of a better quality of life than what they give.

They are short staffed and would rather take all the residents into a common area to watch them instead of allowing them to be in their room and go check on them. They do not check on the residents very often and do NOT answer the call bell in a timely manner if even at all.

Overall, we had a very positive experience from the very beginning of information gathering and explanation of services, etc. during her stay she was very well cared for she was comfortable. Their visitation was great and the nursing staff was always very nice and helpful. The problem came upon her exit at the beginning I made them aware that this was a spend down situation so we would essentially keep her there until she ran out of money and then we would look at next level of care. They assured me that they would assist and told me since they know her situation, the best that they would be able to point us in the right direction for the next level of care. That never happened, they wanted 30 days notice I gave them 60 days. I was waiting for them to help me start making phone calls and trying to get her placed . I actually had to bring her back home because the Director said to me and I quote well what are you going to do if you can't get her in anywhere? I said I hadn't even thought that was a possibility and she said oh no we've had to have people take their loved ones to hotels. She made one phone call on my behalf and that was it. So that was extremely disappointing and put my family in a really bad situation.

After almost a year we had to move our family member. There has been a recent change in ownership and management. There were very few residents in AL, and overall little socializing between those few residents. Receptionist/front desk worker was always helpful and nice. Our family member complained about the dinners which were not very hearty with only minimal fresh fruit and few fresh vegetable choices.

Our experience has been far from stellar. And two weeks ago I was locked in the building for 20 minutes. The two staff members on duty (it took me 15 minutes to find one and her excuse was that there are only two of us here right now) could never get all the clients out in a fire or other emergency. And I'm pretty sure you can't lock people in public buildings. This they have down in all of the common areas. But individual room cleaning is also supposed to happen weekly and for the first few weeks this was not being done. Now it is, or they know that I mostly visit only on weekends and have adjusted their schedules accordingly. The staff are awesome but there is not enough of them by about 1/2. They do seem to take a lot of unauthorized breaks I think. I will be addressing the staff "lounging and eating" in the common activity areas today. I mean he is there because I just couldn't do it anymore, but that is supposed to be their job. He still does not get showered twice a week, he had some skin lesions upon arrival that were diagnosed and had treatment and they tried to send him to ER after they neglected the treatment plan that was clearly In his case notes. Now they might be afraid to call me. Now while I have to consider the source, this is his #1 complaint. No meals are ever served warm always cold. There is clearly now enough help at meal times. I have only been there during that time twice but they started pouring 60 lemonades at 5 which is supposed to be when the meal starts. And one person was doing this. The next time all the residents had been served plates but no drinks were available. There is a monthly activity list that is transcribed daily for common areas and elevators. But at least half of these activities are false and never occur. The cost is average here for what we looked at. I liked that memory care is located right across the parking lot as some facilities didn't even have memory care. But if there are some strong improvements and very soon, we will be looking elsewhere.

I'm not impressed with the community. I felt it was going to better than what it is. The community uses a point system for the care, and this raise the payment of care up each month. The staff communication with the family on the management side is good; however, the caregivers have a lack of communication internally with other staff.