Cogir Senior Living

This review is strictly geared towards the memory care unit. I would tell others to not put loved ones in the memory care unit here at Quail Park Morrison Ranch, they have unexperienced staff members working there.

I toured Inspira Arrowhead and I wasn't impressed. Their prices were really high and to me, it was sterile. I got the impression that only shoddy people would stay there, not everyday people.

Seemed like a good place when we first moved mom in. There now seems to be lots of staff turn over and shortage of staff, especially in the kitchen and transportation areas which were two of the main reasons we chose this facility. Their website says chef prepared meals however there were days when mom received Costco prepared meals as they had no cook. At no time was a reimbursement given for the lack of services they say are part of the price. Hoping this new company starts doing better

The staff is friendly but there is a high turn over rate. This place is way understaffed and the needs of the residents are not met in a timely fashion.

It appears that this company is in transition. My mother's only been here for six months, during this time the aids, staff and opportunities are on constant change. They really need consistency, and that has not been shown thus far. She just does not know whom to trust with so much change, makes it hard.

Not impressed. Fairly clean. Needed updating. Wasn't a comfortable environment.

We really liked the courtyard and the crafts center where they would engage the residents in with different activities.

The whole facility is absolutely beautiful but it is just not the right fit for my loved one. I think it is marvelous for independent living - but my loved one needs more care than they are able to provide. They do have 3rd party healthcare providers you can hire if you need. The apartments are beautiful and some have balconies and patios. There is plenty of space outside to walk around. The parking is first come first serve. I would recommend Holiday Pinecerst only for retirees, the value for what you get is great there.

Our family had an in person tour and it was a nice a good tour experience at all.

Walking into Brandywine Living was like I was walking into The Biltmore Hotel. But I didn't like that the memory care unit was on a higher floor, and the outdoor space for the unit was just a small concrete pad with planters. Based on the cost, I’m sure their care was good. But they certainly seemed like they were more geared toward outward appearances, and the staff were less friendly than at other places I toured. I would not have placed my family member there. It was beautiful - it was the most lavish place I saw, but that wasn’t what my family member needed. Memory care seemed secondary. For assisted living, if you can afford it, I think it could be a great place.

The staff is nice but the service is not good. It's difficult to get in touch with management. They have had a lot of turnover. I have found my loved one sick and laying in vomit. The experience right now has not been positive. I can see visible leftover vomit there. The management is not doing a good job communicating these issues. The same issues keep repeating themselves. I have tried to communicate with them. I need a lot more than what I am getting. She will be in the same clothes for days.

We have had issues recently within the community. The management makes it look much better than it is. The weekend experience is horrible, this is because they don't have management to see what the employees are doing or the lack of assistance they are providing to the residents. There has been a lot of turnover of staff and management recently. There has been a lot of agency staff coming in, instead of the community hiring employees. My loved one has pushed the call button and has to wait and doesn't get a response in a timely manner. There have been times that food has been delivered to the residents with no utensils to use to eat with. There have been times the staff will forget about my loved one to take to eat on the weekends.

They don't know how hot their water is, and my dad being diabetic has neuropathy on his feet and hands and got 2nd degree burns from the water. They take no responsibility. They won't bring him any food. They're hard to get a hold of. I don't feel they make diabetic food for the diabetic patients they have. My dad is constantly having diarrhea. When I complained about the water being way to hot, the head manager said that I needed to get one of those shower heads that tells you if the water is too hat. They take absolutely no responsibility upon themselves. I had to hire a nurse to come in and change the bandages on his feet every day. I just don't want anyone else's parents to have to go through what mine is going through right now.

I thought I was moving into a retirement home, but int he past 2 years it has turned into a nursing home with new residents they are bringing in.

No warm and fuzzy feelings during the tour.

Nice place but need some changes like country store started back up.

Outdated facility. The director had to give our tour and she was Unprepared and unprofessional. Not very pleasant.

Our loved one was only there a couple of weeks before his rapidly declining Alzheimer's resulted in him wandering off. I was very disappointed in the staffing there, and how they handled everything. The facility is okay. I think it's outdated and needs a lot of work to update it. But I was particularly disappointed in the staff. He had just moved in to live there, and I feel like in the very beginning with a new resident, they would have some kind of "ambassador" to walk him around and get him familiar, but they didn't. Also, when he wandered off, I don't feel like that was handled as appropriately as it could have been. He had been in the hospital a week or two when we received a call from the Lake Shore office about payment. They were holding us to the lease agreement, even though they weren't allowing him to come back to live. The main lady in the office laughingly said even in death, you have to pay it. And I thought that was pretty crass the way she handled it.

This facility needs better management. They never visit residents in their apartments to inquire about their needs or to check up on their employee's duties, so supervision. Outside building need attention, badly previous managers managed: we never see the regional manager we used to.

This community only offers independent living and we felt our loved ones needed more. The community was declining when we left. They had a new director and the food was not good at all. Maintenance requests took too long to be addressed and I hope they are doing better now.