Cogir Senior Living

I have a mixed review. The positive is the room that my mother occupied which was nicely sized, beautiful view with windows that opened and allowed the fresh air in. There were some notable nursing staff who were responsive and attentive. Mom was there three weeks and I had to ask for her laundry to be done three times in two weeks, I took it home once. One one occasion they cleaned and changed her but her bed sheets were dirty which I noted the day before. I was told by one male attendant that the person that does the laundry was on vacation and he would have to find someone to do the laundry. The business office staff is inadequately trained, were not helpful, and I am still waiting for a callback on the refund that is owed.

This place could have been a wonderful home but they're lacking so much, I feel like they should hire more staff members and who can fluently understand English. I would not recommend this place until they hire a full staff and preferably ones who are fluent in English.

I am not sure I am completely satisfied with Vineyard Place. I feel like I was given broken promises of things that sound good but in all reality weren't delivered. The move in process was kind of frustrating for me personally because I felt like they could have been more helpful a quite a bit more welcoming to my Dad on moving day. Nobody ever came to help and till this day he has not been paired with a buddy which was something that was promised. Other than that my dad seems to be very happy there. The experience I've had with the staff has been okay. They seem to be very kind and friendly. Dad enjoys the food most of the time but there have been times where he doesn't eat because he does not eat fish or pork and sometimes that is the only selection.

it's been and interesting experience so far. The community is okay so far. I've had some concerns about the staff and their attentiveness to their residents. I noticed a women in a wheel chair having to push her own food to her room which was very sad to see I of course stepped in to help her but I would think the staff would know to help her. I've just been disappointed so far it seemed like they were so real quick to get us to sign the contract to move in but now that my mother is in the community it's like the honeymoon is over. When she first arrived nobody came in and showed her around or did a formal welcome for her to the community. I just expected a little more follow through from the Community. My mother is okay and I'm not far from her so it's okay for now.

They are probably a good place for assisted living, but they are not a good place for memory patients. I was told that they would be doing all these things for my dad, but they didn't take in to account that he was losing his memory. I was very unhappy, and had to move him out because it was a dangerous situation.

We have been living here for a little more than a year. In that time the place has gone through 3 ownership changes, each one worse than the last. With the current ownership - Brookdale - the variety, quality and quantity of the food has decreased remarkably and there is still not a functioning exercise room. The attitude of the Brookdale employees, who have replaced the previous Merrill Gardens people, (who are leaving in droves) is one of indifference, at best. If this facility were not the closest to our children, I guarantee we would find another place to be.

After a huge turnover in management at this home, I find the onsite managers to be very Unfriendly, Combative, Judgemental people I've ever delt with. Many times my wife comes home crying because of them, she is just there trying to take care of her aging father with dementia.

They seem to be struggling with assisted living seems more for senior living didn't have ADA bathroom when moved in also has struggle to get medication on time and ordered I think they are new at assisted living and are overwhelmed but will probably get it right some time. The value is good compared to her last assisted living that my sister in law lived in

Going slow for Mom, going to take some time for her to adjust. Staff are helpful and residents overall are friendly. Just taking time to organize her belongings. Then getting use to a different routine will take some time as well.

Being in residence since June 2013 my experience is limited. However I previously lived in a retirement community in Petaluma, CA. Because I arrived during a transition period, Manager Webster left, Wendy has been on limited duty since she had other responsibilities that have made her less accesible to residents. My single meeting with Wendy was to deal with the very limited rebates for absence of a resident for more than one week. i discussed 2 [removed] Meal credits of $5.00 per diem apply only after 2 weeks away. Given the $11.00 charge for a guest meal this is very small . Rebate should apply after an absence of one week. There is no provision for resident disposal of non-biological degradable items...batteries, inkjet cartridges, etc. This violates a Sonoma County statute. So far there has been no management response This meeting was in August. No Town Hall meeting was scheduled for October. The so-called committee that receives resident complaints has not provided any report to residents during my stay here. I don't know who the members are. My impression to date is that there is no real oversight by management, limited orientation for new residents, a kitchen with overworked wait staff, no busboys, and no one supervising the effectiveness and training of of the dining room staff.

I had heard a lot of really good things about it but it was older and dark. They had independent and assisted living but their assisted living was just...it was almost nursing home like and we felt that if we placed my dad there is just would not be good. He can still get around and talk to people and everything. It did not make me feel good at all.

Edmonds Landing has always had an excellent reputation. Great location. Excellent care. That's what I expected when I moved in here. I am independent, but I am told the assisted service is very good. The place is bright, clean and friendly. Employees are helpful, cheerful and caring. Where it falls apart is in the food area (the only thing I'm really interested in). The food budget seems to be minimal. Everything is on the cheap end, overcooked, and the employees are overworked and underpaid; leading to poor service and lack of caring. When I toured they said the restaurant was open all day. That is not true. Try to get something to eat other that meal hours - you are out of luck. I also was not told about the 'spy cams' (my opinion) in the ceilings that monitor your movement in case you falls. And the ongoing construction. I am paying a lot of money for all this and since they already have your "community fee" and huge rents, if you move out, it's of no concern to them.

It used to be a 5. Then they had a mass exodus so from about [Dates Removed] I would give it a 1. They have been steadily improving and training. I would now say it's a 2. They have hired a director and medical health and wellness person so hopefully it will get better. The billing remains a mystery. Things go up and down every month. It goes from[Amounts Removed]then once printed out they credit you but not immediately it takes a month or so. We are on a waiting list for [Name Removed] now. Cogir is a mile from my home so it was not an easy decision but the care level is not up to par

Offer aloe salt menu. At the moment, I would not recommend this community to others.

I went for a follow up visit and to be placed on their wait list. My application was never processed.

Regarding overall experience: we moved my Mother in, and then moved her out three weeks later. She had a few incidents with a resident who was "handsy" (as she put it), and she did not feel safe. When we told the staff why we were moving out, they all knew which resident she had issues with - so apparently it's been a problem that they have done nothing about. They said "there was not much they could have done" - ours was the first written complaint, so they could now talk to that resident. I'm glad that at least they now seem to be doing something about it. We requested breaking the lease with no penalty, and the return of our move-in costs...her moving out wasn't voluntary, it was an issue of safety. They did agree to break the lease without penalty, but would not return the move-in costs. As far as activities: my Mother did attend the exercise classes, but she felt they weren't as challenging as the exercise classes she had at her other place. She was also hoping to find someone to play cards with and other things, but it didn't seem like people were out and about much. Granted, she didn't stick around long enough to see if that would change.

My husband was a resident at this facility until his passing September. The staff, including care givers, med techs, receptionist and housekeepers, are compassionate and skilled. However, there is a lot of staff turnover, which alters adversely staff to patient ratio. Should you be a cash paying client, there is a definite lack with regard to their accounting procedures and, as one complainant mentioned, lots of lip service. I’ve found that receiving itemized statements, particularly after my husband passed, was nonexistent. The reimbursement check I received seems as if the amount was picked out of a hat. In addition. even though I set up and paid for an account for my husband’s use for miscellaneous expenses, the account was never set up or implemented I am at a loss to explain how that happened and they are not able to either. I have tried written requests without one response. The food is meh. I’ve eaten there enough to know. The only elevator broke down several times.

Diminishing atmosphere from home-like to clinical. No observed resident activities. Hair salon services have been gone for months. Personal care of my resident lacking for daily handwashing, hair combing, hearing aid placement assistance. Occasional urine smell in resident’s room. Attendants and office staff constantly changing and care staff inattentive to residents at times. Manager not available for in person discussion for months. Clothing items lost in laundry service. Dining area tables and adjacent serving kitchen/counter not kept clean consistently.

The dining experience has been quite frustrating for us on behalf of [name removed] and for our own experience. Pretty bad actually.

Well its been like a circus and they don't do what they promise in writing. Turn over of employees. Different pricing structures depending on who you spoke with...