Cogir Senior Living

My dad lives in this facility and I think it’s average. His apartment is sufficient and it’s nice that they clean it every week and give him clean sheets and bath towels and t.p. The food, on the other hand, isn’t that great. He sends pictures of it and I wouldn’t want to eat it either. He doesn’t eat most of it which is sad because he pays a lot to live there. Overall, as I said before, it’s average.

A year ago I might have written a five star review. But now Redwood seems short-staffed and rushed. My resident reports long waits for food in the dining hall and although urgent needs are addressed, regular attention to daily stuff is hit and miss. I hope the situation improves soon.

Wednesday [date removed] I was told at evening dinner service that residents only get one beverage. One over activities and the other by a young lady server. This is crazy. Tonight no coffee offered. No coffee in decanters on buffet coffee bar. I was told my mom just needs to order two when beverage cart comes around. Service is too slow bringing out the meal. Most are out of drinks when the food finally comes out. No one comes around for beverage refill. No extra beverages offered at all. For the amount of money residents pay they should at least not be experiencing this. Managers do not address issues there in a timely manner. Not happy!

My mother was a resident of Cortona Park for 7 years 3 months. She entered Cortona as independent living and enjoyed her beautiful apartment, staff, food, and the friends she made along the way. Things changed after she lived there just about a year when she fell in the bathroom and severely shattered her leg. Upon her return after 3 months in skilled nursing rehabilitation she required max point care giving which moved her her from independent to assisted living. In the 7 years she was in Cortona the facility had excessive staff turnover; 3 executive directors came and went, at least 250 caregivers and kitchen workers, and a half dozen Chefs. In that period the one constant has been the LVN medical director, which I believe has been the driver of constant attrition of caregivers who are underpaid, overextended, poorly trained and mis managed . The sad part is that Cortona has hired some really excellent people along the way, most unfortunately don't stay. After 7 years we had to move my 95 year old mother into skilled nursing because 2 new & inexperienced Cortona caregivers dropped my mother on the floor while attempting to get her into the shower, breaking her good leg and reinjuring the leg she broke 6 years earlier; two broken legs. She will be in bed the reminder of her lifetime because of our experience at Cortona Park. My observations are based on my daily presence in Cortona over the 7 years.

My Mom has lived here for just over a decade. The area is okay, but this facility has gone downhill over the years. Roaches are a disgusting development, as well as managerial mismanagement. Anyone who entrusts a loved one's life to these people should be aware of the lack of honesty when it comes to the actual living conditions. I spend so much time and energy making sure my mom hasn't been ignored, they should pay ME for what Social Security they suck out of my mother's career. If I appear to be disapproving, it's because I am.

The place is really nice except for the 4th floor carpeting, it is nasty !

When I use to come enjoy the brunches Sunridge hosted it was always good food, fun, and music. Recently, in the last six months when we come in theres tension in the air the food is aweful any more and the office staff are rude. It has differently changed from the way it use to be.

This review is specific to "Memory Care" at Harvard Square. This facility is really understaffed. The aides are friendly and nice, but not specifically trained for people with dementia or other memory problems. The residents are often unsupervised for significant amounts of time. Prospective residents should realize that the sales brochure is only a sales tool, not in anyway legally binding. The contract is what counts, and the language can be misleading (I talked to the relative of one resident; she was upset that she was paying for a nurse to be on the premises 24/7, not realizing that the "premises" meant anywhere on the Harvard Square campus, not the building that houses memory care). The sales person was very nice and positive, but after you sign the contract, you will no longer be dealing with the sales person. Communication between the administration and the facility supervisor is poor. If your prospective resident is moving from a skilled care facility to memory care, you will see a marked decline in "care". Some of this is due to the different requirements between these two categories of facility. "Memory Care" is a relatively new category of facility, and the standards are much lower and not well-defined. Be sure you tour as many places as you can before making a decision.

The staff is very nice. However, if feels very old and the odor walking through the hallway was often terrible and covered up with various sprays that were not much better. Food was mediocre and seemed to mostly be the same and very small portions. The game rooms is frequently used and active. However, their large bus for transportation does not accommodate a wheel chair so residents in wheel chairs are not included. The neighborhood has lots fast food diners but unfortunately they also have lots of homeless begging out on the street. The dog poop is all over the ground outside. I think it was only reccomended by Home for Mom because they pay a Finder's Fee!

The management here is horrible. They are almost abusive. I wish I could get my Mom out. The regular staff is great.

Care givers were friendly and kind. Management poor, with poor communications. Unhappy with medical treatment and follow through. Unless something changes I cannot recommend the memory care unit.

Pinecrest is a beautiful place but not suited for anyone with dementia. Even though we were told they had people with dementia there and could handle it I spent a month there with my dad because he wouldn’t sleep at night. There were days when his only meal was a half of a sandwich and soup. That is not adequate for some of these people. My biggest problem is they have no security at this place. There are a lot of seniors and some are disabled. They need security there.

I was here for about 2 months but decided to move back home. This place was kept clean daily. The food wasn't bad they would just run out of it sometimes. They did have other options. The staff was nice and helpful. I just needed a service they couldn't provide. I would recommend this community for a more active person.

My loved one did not care for this community. The area it was in was not what he was looking for. There was also a slight odor when we looked at the room. The people we met were nice.

My husband toured the Columbia Heights and Assisted Living community. They gave a nice presentation and had the opportunity to dine there. The director was fantastic. It was more of a clinical atmosphere, very sterile. We were looking for a smaller, warmer, more intimate atmosphere for our loved ones.

This did not feel like the right community for our loved one. It did not seem as clean as the community we chose. They no longer have managers that live on site or a formal check in policy.

My mother is currently a resident at this community and things have not been the best for her so far. I have seen that they have a lack of staff available throughout the day and need to have more on the schedule in my opinion. There is not enough team members to take care of the all of the residents in a timely manor. There was also a short period of time where they did not have an activity directer so there was nothing going on for them throughout the day. One of my mothers biggest complaints is the meal times. She has waited over an hour to receive her food at times. I am hoping they can make some improvement in the near future.

When I brought dad to Cedar Creek initially it seemed of great value, pricey but was assured he would receive the best of care. However over time as his memory failed further, so did the care. The first few years I did his laundry, bathed him, cleaned his room, and brought extra food for him to snack on. I started pulling back on that responsibility because at the rate I had been paying these things (aside from the snacks) should have all been covered. Then I would hear grumblings from the staff over having to do these things. We were not at the $2,500 base rate we were at the higher rate for a studio. Over time they were allowing for medical care outside of his available current coverage without my consent. The attendant went behind my back and told the on staff doctor I authorized her to be his primary physician when I told her the complete opposite. I told director. And as always he said he would look into it. Nothing ever happened. Snacks were disappearing at an alarming rate. I brought this up to the director and he said oh yes I saw him giving these things out. That was not in dads character. Keeping these snacks in his apartment kept his weight up. I was told to stop the snacks since they were becoming missing. Many other issues of items missing, or allowing packages to be brought to his room went unattended. There were other family members who would cause issues not only at the facility but in his prior care. I needed to monitor communication due to his confused state. I was told they would look into it. Nothing more ever done. He started loosing weight rapidly. I came in one evening and asked the dining room attendant if he had been down for dinner. This was close to 6:30pm. He said not he had not seen him. I asked an attendant if he had been brought down for dinner. She said he didn't want to go. I went to his room and he was sitting in front of the television. No food brought to his room, nothing. I brought him food and he devoured it. I am seeking other accommodations as I do not feel once the ability to care for ones self declines, they are inclined to help.

This was one of the better communities I visited. Staff are generally friendly. However management is much less friendly or available once they made their sale. Care should be number one and sales will follow. High staff turnover is disturbing. There is no notification of staff changes to residence or family. This is problematic since trust of caregiving is most important to mom and family. Continuity is hard when stuff turn over is high. Nurse seem too busy to interact with family. The cafeteria has run out of key breakfast food on several occasions. This is unacceptable. Very little variety of exercise activities. The costs are so high I expect excellence for the cost.

This community seemed run down and did not seem happy. They did not seem to have a lot of activity going on when we visited. The staff we met were nice. We wanted dad in a nicer place so this would not work for us.