Cogir Senior Living

I am not sure if I am just overly picky but I have not been impressed with the care my dear friend has received. I have had to speak to management three times before my friend was given a bath. She was there for almost two weeks without a bath and in the same clothes. The staff is very friendly and seem to be caring people. I am not so impressed with the follow up to the discussions we have shared. I am glad we are there for a one month trial basis. I may have to move her if I see her continue to be unhappy. She is a very positive person and will always say she is "fine" but in all honesty she tells me she really hasn't met anyone to become friends with. She has the felling the women there are from Wenatchee and don't really have anything in common with someone from George (where she has lived the past 40 years). The meals are very good and she seems to enjoy going to the dinning room and eating with her table mates but none of them visit. They just sit there and eat in silence!

Extreme staff turnover- important positions (nurse, care coordinator, activity director, cook) often vacant. Understaffed. Food fair to poor. Elevator often out of service, stranding non-ambulatory residents. Dishwasher in kitchen non-functional for weeks. Activities may be listed daily, but most do not happen.

Both my parents live in Orchard Park and pay over $3800 a month. At over $3800 a month I do not understand why I keep hearing about them running out of food at the meals. Not just running out the quality and amount of food have gone downhill. Mom and Dad say they want to cook in their room but feel bad paying so much and getting so little in return. Years ago when my parents moved in to Orchard Park a piece of watermelon was 1/4th a slice. Now it is less than a 1/64. Just a bite. The size of the cookies is less than half what it was and a dish of ice cream is now two bites. They were told the same food would not be on the menu as the main dish or the alternative dish. Now chicken is on both menus just made different and this constitutes not the same thing? Money is what is drives the management of OP any way to squeeze a cent.

I have been very unhappy since they changed this from [Removed] and became Brookdale. They don't do anything for me, and they said they were going to charge me for using the washer, even though I do my own laundry, they say if they so much as close the lid they are charging for it. All I want now is to move, and I would not reccommend this place to anyone, especially not if you need any kind of help.

This is strictly for assisted living. We are not ready for that yet. It was a clean facility. I felt like we would not get the stimulus we are looking for. I also noticed that we were more active than the residents here. Not a good fit for us.

This community is very clean and enjoyable. They have staff that are nice and helpful. The food is not good and needs alot of improvements. I think there families should consider other options for good care.

I took a tour of the Carmel Place and I noticed immediately how outdated it was. It was very run down and would benefit from a major remodel. However, the staff were very helpful and nice. They did offer a variety of activities for the residents to enjoy.

I moved a loved one into the Quarry 5 yrs ago. While the outward appearance is still quite nice it lacks inside! I have watched the rest run downhill quickly. From regular maintenance, office/nursing staff, caregivers, and meals! The attention to "Mom's" care & medical needs have been left unattended SEVERAL times. The Quarry has been unable to keep up with her declining health!!! Her bedside commode has not been rinsed out (despite 4 years of "corrective" action) - leaving the apartment smelling like a well used public restroom. When it does get rinsed out feces is left on the floor of the shower. Dirty laundry with feces (not rinsed out) put into a plastic bags to be found days later in the closet. The turn over in staff is outrageous due to UNDER staffing. Therefore quality of care has plummeted!!! She has been found on the floor barely conscious and no one knows how long she's been there despite she is supposed to be checked on regularly! There is the big WARNING!!!! "Corrective" ACTION is non existent @ the Quarry. Apartment maintenance is an extremely long wait with several reminders/requests necessary. The meals are NOT even in the same realm of quality! The only constant has been the activities - wonderful & creative! We are fortunate we have been able to have a private caregiver (during the day) with our loved one during this time...And we are moving her OUT of the Quarry!! Why pay the big bucks for a pretty exterior when all the important things CONTINUALLY fall through the cracks???? Save your money folks!! BE ASHAMED OF YOURSELVES QUARRY!!!!!

Although my siblings and I have been generally pleased with SR, we have been seriously disturbed that our mother, [name removed], has had to wait for over one to two hours for her calls for help to be answered. This has occurred on at least three occasions. It is unacceptable and [removed]. Would would like to know what is being done with your staffing so this never happens again. Please advise.

They could improve on the ground outside in the back. They said they were going to work on the grass and it smells like a sewer.

I went in there and discussed my mother. It doesn't seem like a senior living facility. I just don't think this place is an appropriate facility. The tour was fine. The place was just not right. They probably need to rethink their whole concept of senior living. It looks like a cruise ship ran into Las Vegas. The physical part is just all wrong. I can't rate the care services or the activities because it is not applicable.

Ok facility - but smoking is allowed in some rooms.

Progressive deterioration over the past 2 years & at least 3 owners! (NB: This venue provides no confidentiality!)

Ombudsman info previously posted in the lift is now conspicuous in its absence as Emeritus & Brookdale.

great public areas but very unappealing apartments. too bad.

This place was priced better than Oakmont. However, the halls were not very clean and it was in need of painting. The unit I saw was spacious because they'd turned two one-bedrooms into a two-bedroom unit. They'd knocked out the dividing wall and joined the two balconies. They'd also upgraded the counters and cupboards, as well as the bathrooms. I thought that was what kind of place my parents would be moving into (if they got on the list), but was told the next day (by another sales manager) that there were no more like that. The only availabilities still had the dividing wall and separate balconies. So there was conflicting information. Honestly, it seemed that there were management issues going on there. My gut feeling wasn't positive.

Owned by the same company as Ocean Ridge, which I loved. But at this one, I didn't like how they treated the residents. I walked with the director around as she showed me the rooms. We walked by a lady and the director said to her "I will get you that coke in just a few minutes." Then they walked past her four more times during the duration of the tour, and she said the same thing. I said that it would be OK for her to stop the tour and get her her coke, and she said "No, she can wait." This was a poor old woman in a wheel chair. People weren't happy there. No one was smiling. People in the lunch area were just sitting completely disengaged.

The facility seemed 'tired' (e.g., stained furniture and rugs in lobby), which made me wonder about the care given to the residents. I also didn't like the layout of the building (too isolating).

I only toured the dementia wing. Pros: Big rooms. Caregiver who gave me the tour was very nice. Cons: common dining/activity area is off in a corner rather than centrally located. Staff seemed a bit worn out. Qualifications and ratios appear less than at the other options. Other [removed] Seems like residents either stay in their rooms or sit in the hallway a lot, but there weren't any activities happening during my visit so that might be a false impression.

That was pretty grim. When we visited they hardly even gave us the time of day. They kept calling all the time with issues with my mom so we kept hiring more help. I think the people that were managers up there, when they were agitated with someone the would just kick them out. There were a lot of empty rooms around where my mom was. They weren't friendly. They were all business and that was it. I think even though it was an adult living place you can make the families feel welcome as well as the residents and they did not do that.