Cogir Senior Living

Beware of safety protocols that are not being followed here. Heavy door on garbage bin areas on each floor has trapped seniors. Families not being notified when their relatives are sent to emergency, call system each morning for residence not followed up at all times. Easy access to senior buildings without office asking who is entering the building, just hit the button and it’s opened. Looks beautiful, some really nice people work here, third director in two years and the present director is very unimpressive. Buyer beware.

Sometimes a beautiful place covers the issues of incompetence for its senior customers. This was our family’s experience. The paramedics were called in the middle of the night, when my mother hit her call button. No protocols were followed. [Removed] called my cell phone, not my home phone or any of my brothers contacts at 1 am. Mom was alone in the ER. Mistakes were made. I called the director at [Removed] seven different times. She never returned my call until I tracked her down three weeks later. No one from [Removed] ever called to find out how my mother was doing. She had been a resident for two years. We had another episode a year earlier at [Removed]. She had not hit her buzzer to say she was ok early that morning as all residents should do. the front desk claimed they saw her. She was accidentally found nearly 24 hours later. Had a fall could not get up, was extremely dehydrated, almost died. The buzzer for emergencies in her room wasn’t working. Maybe the reason this place has changed directors three times in two years is because there are serious safety issues that need to be addressed. Also, they are very good at making promises of improvements that never happen, don’t buy into what they will do in the future, look at what they are doing now.

So disappointed in the care and administration. My mom lived here for 6 months last year. Her needs were never adequately met. Care staff were rude. The entire place smelled of urine. Terrible experience.

I had a horrible experience with Cascadia Village Retirement & Assisted Living. At the first of my stay, the staff was friendly and helpful. Then I started smelling a strong odor coming into my room. The management said they did not smell what I was smelling. I then hired a personal assistant to help me get organized with my move. She also could smell a strong odor. When she told the management they told her to stay out of it. The fact that they bad mouthed me while I was standing there is unacceptable. I have since moved out of the community.

My loved ones experience here was not good. In fact, she got so disappointed in the services they were not providing her she opted to go home after a very short time. There have been several issues that she was not satisfied with from the general attitude of the staffing to medication not being done on time, requests for things being done that were not being done. We were very disappointed by the whole experience here.

My sister-in-law felt that Emerald Pond was going to be a good fit for herself but has since decided that she does not like living here. The staff are very friendly and attentive to her needs, her apt is very nice and the meals are nice. My sister-in-law feels that she just does not fit in with the other residents and that it is very depressing here. My sister-in-law is currently in the hospital and most likely not going to return.

The experience here was awful in my words and my mother's. They do not have any activities for the residents at all. There are staff members who couldn't converse with my mom because there was a language barrier. My mom needed to communicate with them and couldn't which made things very difficult. My mother could not freely access the restrooms because they were always locked and you had to wait for someone to get the key. The food was not desirable in any way.My mom sad she took one shower while she was here for a week and the water was cold! She didn't want to take anymore showers after that.It was a very traumatic experience. After a week we moved my mom out of here. I wouldn't recommended this place to anyone.

I am very upset with the Columbia Heights. I took my mother for respite care there and they did not take good care of her. When we went to pick her up, the room shew was in reeked of urine. They left urine on the bathroom floor. They would leave her in bed all day and not feed her if she did not want to. they did not try at all. I feel like they will promise anything to get your money but once you're in, they don't care.

Poor management- multiple on site management turnovers recently. Really not the pond you want your loved one to live!

Oh, my! DO NOT send your loved one here! The administration is like a middle school clique and they tend to gossip about co-workers and residents. They seem to have no time to make the residents feel at home or to accommadate them in any way. They go against the handbook every time that it may make them feel better. The director is rarely there and when she is it is for personal reasons. I have talked to former employees and they say the same thing and wonder what she is doing. She pawns off all of her chores on others and then sits and does nothing. The residents are not # 1 as they state. The money is #1. Again, DO NOT send your loved one there!

We thought this place was going to be the ideal location for our parents to live together. Not quite sure what caused all the confusion, but the deal was called off 12 hours before they were supposed to move in! And without an explanation. Very unprofessional and unknowledgable in so many ways.

I took my mother to Palm Court 7 days before the end of the month. Unfortunately she had medical problems after a week there and had to leave two days before month end. I spoke with the management hoping for some degree of grace for their 30 day notice policy, but they wouldn't bend at all, insisting on the full $6,000 payment of the next month's rent even though she would not be able to come back and her room was available for them to rent to someone else. To make matters worse they called several times while I was at the hospital with her to remind me that she had to pay. This is a greedy and unforgiving organization to deal with.

Care Services? DO NOT depend on the managers for anything. Even a fake smile or superficial hello. This is a BIG Business, it has not one thing to do w/personalized care or concern. Corporate promises but no delivery! They ignore all complaints and prices are not the same, for all. Unless waitress staff has changed, there is one that is incredibility rude and impolite. Guess that why the !manager holds her close, he is the same. Not a warm fellow! The food is not half bad. Stingy. Let's see, there are so fabulous folks in kitchen and dining room. Appears LOTS of folks need or are Assisted Living, which isn't fair for them to live there. I see a lack of compassion, lack of connection. The problems start w/the Corp Business Folks and keeps going until pay dirt is hit. Couple of the Staff cause problems. Hasty unfriendly land lords.

We moved my grandfather (we were the POA's) into Silverado now the Bellingham at Orchard. He lived there for 18 months. When we first moved him in the care was excellent and not one complaint. The food was great, the staff was great, his room was clean, he was bathed, he was well taken care of and thriving. He loved going out in the garden area picking blueberries and apples and sitting by the old car watching birds. Fast forward to the community becoming The Bellingham at Orchard. The care went from great to POOR. Grandpa fell nearly daily, it took hours for call lights to be answered or for nurses or staff to be found just to let us out after the 5pm front office closed. The food went from great to slop. The social worker went out the door. The nursing staff went from great to high turn over or over worked and grumpy. When I made the choice for him to leave my house where he was I was providing 24/7 care I felt confident and loved the facility until it merged. He had a horrible fall and instead of calling the medics I was phoned 12 hours later saying I should make him an appt at the doctors he was taken to ER and from there transfered to hospice at a different facility. Silverado was great Bellingham at Orchard was hell and not a place I would wish on anyone. Shameful really.

I went in to inquire for my mother. The cost for a studio was $[removed]. They have a "points" menu. It seems elusive and secretive. I inquired what it would cost for three showers a week for my mom and setting up her meds once a week. I was told it would be roughly $[removed] a month total. Obviously, $[removed] a month for those minimal extras seemed high. That said, I asked if we could bring in private people (We have great people who do it for much cheaper)? The membership director was very condescending to me and said "why would you want to?" If an organization has a membership director who is curt and rude, it clearly raises red flags to me as to whose best interests are at heart. I said "wow" and excused myself. I know I seek the best care for my mom. I can only say that this is not a place I would ever take her....... "profit above concern for the elderly" is how I would categorize my limited exposure to this place.

I went in to inquire for my mother. The cost for a studio was $2800. They have a points menu. It seems elusive and secretive. I inquired what it would cost for three showers a week for my mom and setting up her meds once a week. I was told it would be roughly $4,000 a month total. Obviously, $1,200 a month for those minimal extras seemed high. That said, I asked if we could bring in private people (We have great people who do it for much cheaper)? The membership director was very condescending to me and said why would you want to? If an organization has a membership director who is curt and rude, it clearly raises red flags to me as to whose best interests are at heart. I said wow and excused myself. I know I seek the best care for my mom. I can only say that this is not a place I would ever take her....... profit above concern for the elderly is how I would categorize my limited exposure to this place.

I hope no one else has the awful experience that we had. Falling out of bed the first night because the care did not give her the safety cord to reach was just the beginning. After just one week we are out of there!

We had to put my Father in Glenwood Place Senior Living memory care. For the first almost year we were constantly at battle with them to keep him clean and his bed was wet many many times when visiting him. We finally got that taken care of, but there was constantly problems. They didn't see the need to wash his face, comb his hair, put his glass's on, brush his teeth or put his suspenders on him so his pants wouldn't fall down. He was often not even shaved. We got through this by trying to work with them, but it never failed, he was never really ready for his doctor visits or outings like we had requested...and this place charged him over $7,000 a month, you would think they could at least comb his hair for him. The final straw came when he passed away and they sent his grieving wife a bill for over $500 bucks because she took two days to remove his personal items from the home. We were grieving and it was also a holiday weekend. [removed] Stay away from here...at all cost, your loved one will thank you for it.

The absolute worst place I would ever imagine placing my mom or dad or close relative.

Profits ahead of Residents. ALWAYS Staff not trained on dealing with dementia residents. Some are so dismissive with the resident when they ask for help. But who is training the staff and giving them feedback? The nursing staff seems so demoralized. The nursing aides say it is all about the census & their hours are cut, And Management does not recognize residents are so high care they cannot keep up! Nurses need help too. My mother is suppose to be changed every 2 hours for incontinence but it is more like every 4 to 5 hours... Where is the dignity? How you treat the resident is how you treat your staff!