Cogir Senior Living

They could work better on their communication

Love the caregivers. The care has been rather good and consistent. The dining is problematic because we are vegetarians. 1/4 of the meals are vegetarian. The care of the staff is adequate and the facilities are adequate as well. They offer a variety of activities including someone playing music, exercising, media program, poker, puzzles, movies, etc.

Based on our tour, Lake Shore Commons seemed okay. But the facility was a little older, and overall they just didn't click for us.

Based on our tour, The Stratford seemed okay. But the facility was a little older, and overall they just didn't click for us.

We had a good tour experience at The Stratford. The facility was older, but the apartments were still nice. They just didn’t provide the kitchen facilities that my mother would have wanted in her apartment.

This community was okay but too far from where I was located and I was not too impressed with the tour guide either. Property was nice just did not give me that feeling.

The quality of the meals have been so bad that our loved ones are refusing to eat dinner. They are experiencing staffing issues so when the food is set out buffet style it gets cold. They did just change chefs so we believe the meals are starting to get a little bit better. The value for cost will be much better once the meals and dining service improves. Also we wish they would encourage the residents especially our loved one to get involved more.

The communication could be better between the staff and the family. Some of the staff are better about that than others. The main director was good, and the director of sales and marketing gets back to me all the time. Otherwise, sometimes I will send emails or texts, and sometimes I get a response while other times I don't. We weren't told that we needed to label all of our loved one's clothing and bedding. Somehow something went missing during laundry service. It would have been nice to know ahead of time so we could have avoided that issue. Overall the community is not the best but definitely not the worst, decent but not exceptional. Our tour was very quick, but from what I saw, it looked very clean, no concerns there, no weird smells Everyone is friendly and helpful. There is restaurant style dining there. Activities are pretty limited, especially with an outbreak of Covid. The residents were asked to stay in their rooms to reduce exposure and keep everyone healthy.

They do offer a lot of nice activities but due to COVID things were shutdown. One of the reason who chose this community was they had a two bedroom open on the first floor which made it easily accessible to our loved ones. We had two meals and the food was fine, nothing special, but our loved one said he had good meals.

covid-19 curtailed many of their benefits, ie travel to doctors, etc... food was excellent wife was only there from [dates removed]. Her Lewy Body Disease overtook her. She went into Hosp on [date removed] and died in hospital on [date removed]. The 3 months minimum lease made the unanticipated short stay very costly. If it had not been for Covid-19 it probably would have been quite nice, but with all the restrictions imposed by Covid-19 it is not fair to try and truly rate them correctly.

I have the best housekeepers...The staff is so supportive....If we ever get through this Pandemic....looking forward to seeing more friends....Thank you all for all you do....If this virus control goes on much longer, it would be good to have meal choices the day before.....

Cascadian Place = Location, location, location. Under the current pandemic situation, the staff here are trying. Cudos to them. Holiday CEO, should not rely on anti-body testing. 50% fail!!

Over all they are a good value for the money. They are a little deceptive on their promise that they can drive you to your doctor appointments, that is only available if your doctor appointment is in the morning Monday - Wednesday. They are not equipped at all for those occupants who have dogs. They require you to pick up after your pet but do not provide any outside trash cans, at all. I guess they except to bring the bag back inside and dispose of it in the building!! This complex is only staff part time! Staff is on duty from 7:30 in the morning till 7:30 at night! This causes me a little bit of heart burn. Meals have been good, and entertainment has been good. I feel the premises are secure and well maintained.

My mom is much happier at Garden Club than she was at a different facility. She loves the staff and how friendly the atmosphere is there. Garden Club has the feel of a community center rather than a hotel. Downsides have been high staff turnover and they have had trouble finding and keeping a head chef so the food quality has diminished.

My husband was at Orchard for the last few weeks of his life. He was well cared for and his only complaint was that I couldn't take him home. The staff always seemed to know where he was when I would arrive to visit and if he was participating in the planned activities there. It may have been helpful if he had more physical/mental therapy to maintain what little strength he had. There are no RN's on staff or MD's so the level of care in that regard was not available there. He enjoyed the interaction with the attendants and helpers and was generally well cared for.

My mom moved into the Cascadian about a year ago, and she is pretty happy. She is independent, and in good health. We liked the Cascadian because it offered a balance of independence and support services, and was much more affordable than many other locations. She has a one bedroom with a deck (and a view), and a kitchenette. The Holiday Retirement model (am assuming that most do not have full kitchens), which include three meals a day, would provide good value, but my mom doesn't eat in the dining room. She is pretty introverted, and I have talked to the activities coordinator (I think that is her title) about ways to help mom to feel more comfortable, but it hasn't worked out. I've eaten with her in the dining room several times, and it feels like there are firmly-formed groups at most tables. In other communities that I know about, the staff assigns seating in the dining room, which rotates. This does disadvantage those people who want to sit together, but helps the less sociable, like my mom. So, it becomes less of a good value when she is not eating in the dining room. I read the resident meeting minutes, and at a recent meeting, they discussed a new resident welcome committee – this would be great, even if mom is no longer a new resident. She has taken advantage of the field trips, and a few activities. The staff has been open about our requests to do modifications - put up curtain rods, for one, and seem open to residents wanting to make the place their own. One concern I have is the staff turn-over. In the past year, there have been changes to manager, assistant manager, office manager, facilities staff, dining room service staff and chefs. The latter can only be an improvement, because the meals that I have eaten with mom have been, to put it kindly, a mixed bag. As others have said, the decor in the communal areas is pretty dated, but that's not a deal breaker. The front door was replaced a few weeks ago, and they need to finish the interior framing where the interior door was removed. The staff is friendly, and many call mom by name, which is great. The Holiday Company needs to make it easier to log into the Wi-Fi – each and every time you are required to accept the user policy, and this added step just makes it more confusing for people who aren’t tech savvy, like my mom. So, overall, our experience is positive – there are a lot of plusses to the Holiday Retirement model, and I hope my mom is at the Cascadian for a long time.

I went on a tour here and they were nice and helpful. They answered all our questions. It was clean and well maintained but we didn't care for this one. But I would recommend families tour multiple places before choosing.

I toured at Rogue Valley with my loved one, and we liked the feel of this community very much. It was a nice place, and as far as the community itself, it would have been a great fit. However, it was too expensive, and as a result, was not a practical option for us.

This community looked immaculate when I visited. The people I met were nice. This community felt to big and complicated for my loved one.