Cogir Senior Living

We found this facility unable to care for our parents who suffer from dementia. Their hygiene was always an issue, odor of room, cleanliness of room and condition of bed were a constant problem. We would not recommend this facility to any family that is looking for assistance for their loved ones. If you just need board and room and are independent in your care than you would be fine.

Don’t judge a book by its cover definitely applies here, a beautiful cover with an ugly story. Food is poor quality institutional grade with too often high salt content and too often undercooked (most fish and meat imported from S. America and China). Dining room service is poor due to understaffing. Executive Chef [removed], revered in other reviews (video) recently quit, that didn’t take long, he was a nice guy, tried hard and left disillusioned. Since S.L.C. took over as management approximately 2 years ago and changed the name from Arte' to Andara there's been a steep decline in the food quality/food service as well as the atmosphere and friendliness of this community. Employee turnover is the worst I've ever seen as employees are under paid and unappreciated. Many good employees in all depts. quit after S.L.C. took over, most walked out. For employee opinions search: Senior Lifestyle Corporation complaints. Attitude of on-site management and Management Company is ridiculously poor and even adversarial. On-site management is insulting and heartless towards residents especially when they complain. Resident complaints are ignored, there are many and they are legitimate. Resist believing the hype and misrepresentations; First misrepresentation; this is not a “Family-Owned Community”; it is corporate owned and not owned by the Management Company. Snowbirds, you will most likely be disappointed, ears are ringing from hearing the complaints. Always beware of planted positive reviews to boost ratings on all review sites. We, the elderly have paid our dues, made our sacrifices and deserve better than this.

Corporate is awful.The company is all about the money and gives no mind to the employees who are the people that actually keep this company running.Over worked underpaid employees, less staffing hours less care for residents.Disgusting and corporate should be ashamed!

Very poor on all care coordination! Every skilled nursing resident is to get 2 showers a week. My Mom was to get a shower & have a medicated shampoo (prescribed by her physician) applied and her hair shampooed. The shower aide from an agency did not show up so there was no one to give the showers to the poor residents on the weekend. I asked the charge nurse why she did not call the agency to send some else. She or the Meds Nurse did not even realize the shower aide had not showed up! Is this the family caregiver's job to train their weekend Staff? Management needs to be more involved!

My mother lived at Atrium for years. I wouldn't recommend Atrium Village for the care of your enemy, let alone your loved one. I understand these places are in business to make a profit, but this is obscene. They place money above the welfare of their residents, without exception. Don't put your loved one in here. Find someplace better.

I walked into my loved one's room to find my loved one covered in dried urine and feces. When I told the Resident Director, she said the care team must have skipped my loved one's room for some reason. Another time, I walked into my loved one's room to find my loved one in so much pain. When I told the Resident Director, she said they were running about an hour behind on the medication being dispersed and there was nothing she could do.

My relative went here for rehab after hospitalization. She was underweight, weak and suffering from urinary retention. The nursing staff only handed out medications, with no proactive assessment or patient interaction. There was no evidence that a doctor ever visited my relative. The technical staff was friendly and helpful. The hearing aid was lost and not reimbursed (Washington House claimed it was not on the inventory), the social worker was not family friendly, communicated poorly and infrequently. After one week of PT the staff claimed my relative had "peaked" and would not improve, yet they continued to hold her for 3 more weeks until I insisted on a voluntary discharge. One day after discharge my relative ended up back in the emergency room for urinary retention, a condition never identified by the Washington House medical and nursing staff even though this was what had landed her in the hospital to begin with. Additionally, staff never communicated with the local GP as per requirements. All in all, a very unprofessional staff dedicated to maximizing medicare billing as opposed to resident care.

It was horrible. If you're not completely independent it's not for you. The care is horrible. It had been 13 days and my mom still hadn't gotten her medication yet - the staff is not trained well. When they have to give meds out, the caregiver to resident ratio is like 1 to 50. If you're independent, it's a great place to live but for care it's not good. My mom was there a year and half and I wish I had moved her sooner. It was like they were trying every which way to get rid of her. My mom was coming back from a hospital stay and you have to be evaluated before you go back and I let them know that my mom would be discharged soon. They said that I would have to put her up in a hotel and wait 4 days for someone to evaluate her but she was not allowed to go back to her residence. That happened twice.

We had a loved one here and they were just terrible. We paid a $2,000 activities fee and he could not even get a ride from their shuttle. There is just so many bad things about this community I don’t know what to say. They are just bad and I would never recommend them to anyone. I am being generous when I give them a ½ star, if I could give them a negative 5 stars I would.