Cogir Senior Living

In the beginning, it was great, but by the end it was not. Many people there were trying, but the staffing they were forced to hire was not on board with what the requirements or expectations were of their jobs. I made a quick decision to move her out on labor day weekend because it had become very toxic. I'm sure there is blame on both sides, but I am very disappointed with what has happened to Cogir. And interestingly, I believe that they've bought up at least five more properties in the Clark county area, so maybe those are working out better than Glenwood was.

I had difficulty even getting a tour then when I did a tour our guide was not enthusiastic in the slightest. We were shown a TINY studio that had a window looking into an alley with trash cans….not a selling point. Then our guide showed us a different studio that was about to be moved into! It was furnished with the resident’s bedding, personal belongings, pictures, all ready for their move in and felt like a huge invasion of privacy to have us walk in and look. If it was my loved one’s room and I found out strangers had been in looking around I’d be furious! For being in such an amazing location the building itself doesn’t have amazing views or even a decent rooftop. I asked questions and many of my questions went unanswered due to my guide not being sure and I was directed to reach out to other staff such as the director. I was so incredibly disappointed. For the amount it would cost I’d expect way more.

Cogir makes a big impression when first visiting. it's a building that's over 30 years old. The maintenance on the building has been ignored. Bugs and mass of cobwebs all over the exterior stucco used back in the day did not hold up to Northwest weather. Halls are smoky and dirty. Fire doors are too heavy for the people that go outside on a walker and then wanna come back in I'm a young one so always assist when that comes to those heavy doors. The landscape has been left to go to hell the ground has sunk. It's not perforated. Roots are showing on nearly every tree around that building. They ought to be ashamed. We're in a drought. Can you imagine the kind of effect that that's having on the trees? Of course it won't show up right away. It'll be down the road when they lose a bunch of trees I got a parking place and I looked up and I could see there is a tree leaning into the parking well how long is that been there and do I really wanna have my car under that specific place? Evidently a lot of these things have been known but never attended to this morning. I waited one hour to have a Denver omelette and a glass of juice and the people I was really concerned about were the elderly that were sitting around me they do not have enough employees on the floor of that dining room to serve the people and it happens day after day after day. They have a square that you push if you're handicap and then the door is open, but it's very dangerous place to negotiate. They should have Safeway doors on the exterior of the building. Right now they are putting lip stick on a pig. Paying [removed]k a month. They are not keeping care of the building not worth the expenditure each month.

It's a good place for him to be. Communicating with some of them on important matters has been awful and very frustrating. Hopefully things will get straightened out.

Don't send your family member here for memory care. Find something better

It is very frustrating! They no longer accept independent tenants, they do not allow wine in here unless you buy it your self, and they do not leave a cart by the back door (as promised) to bring in goods-- you have to park in back, come up to the greeting desk and wait for someone (my last wait was 10 minutes!) to go in a locked door to get a cart for you. Rather than leave it downstairs for the next person, you have to bring it back to the front desk on the first floor so that she can lock it up again. I have a whole list of frustrations-- we just waited 2 weeks to get our room cleaned as the cleaners (2 of them) both quit!!!

[name removed] really difficult to coordinate transportation to medical appts and making sure the staff gets your loved one ready for the appointment. Most staff members are friend and do try to help. But we moved our loved ones out of Harvard Square because new other facility does a better job at ensuring coordination for appointments, so you don't have to do it yourself. There are some other examples where the lack of coordination is a problem. If your loved one has even a mild level of cognitive decline, don't choose this facility

It's pricey but clean, staff is limited so need to wait a bit for help, they are really after the sale and if there are issues afterwards it can be difficult to have those issues addressed

Cogir was not what they reported to be. Very disappointing. No bus. No help. I needed heart surgery and no one to help with Coco. Food was good but servers barely spoke English. The activities that weren't cancelled were fun. No water aerobics even when said there would be. No staff in the evenings if you had a problem. I called the desk and was told to call 911. That's when I decided I could do that at home for a lot less money. And my fire department knows me. My son and I were really hoping that was going to work. They made the bus trips sound so inviting. After moving in the other resident told me there had been no bus trips in over 8 months and there were none while I lived there.

The caregivers and day-to-day staff are wonderful and caring. The food and kitchen staff are excellent. Corporate and admin can’t seem to get their act together. Poor communication. Information was not forthcoming.

The food is awful, they seem to be understaffed, and they never did automatic review of care level.

During the night, when my mom pushed the call button many times to go the bathroom, they would sometimes take her call button away from her, and sometimes tell her to just "poo in her diaper" and they would clean her in the morning. She did not have dementia, and she needed help going to the bathroom. One time when she wasn't responding , or waking up, they left her alone in her room with the door closed until the ambulance arrived. But not enough help for someone who needs help going to the bathroom during the night, or help eating. It is a clean facility, good food. But I do not recommend Studio Royale as an assisted living facility.

There are too few intellectual activities , too few trips to places like the Phoenix Art Museum, far too few workout classes -- far too many activities that treat the participants like they are too mentally feeble to recite the alphabet.

The Good: Close to hospital A-Okay: Food is edible Meh: Activities (think dollar store stuff) The Bad: Administration is unfriendly Ocean Ridge was the best senior living when we first visited a few years back. Things have gone downhill. It’s really too bad, but the director I had changed in the past two years or so.

What stood out most was the appearance that nobody was caring for my mom. In one year there were no calls that she needs more toilet paper, soap or shampoo. Her toenails were so long they looked like claws. This is after requesting a nail trim. Her garbage was routinely overflowing with dirty Depends but they are supposed to empty every shift change. Watching employees set residents at dining tables for lunch that were still filthy from breakfast. We feel horrible because we assumed someone was paying attention but that is not the case.

Experience was a 5 until we actually did the paperwork with lady in charge. That would be a 2. When it comes to the friendliness head coordinator 2 other staff 5. Quality of care-long story. Staff ran out of mom's pain meds, which should never happen. I rate that a 3. Support staff, kitchen, laundry, helpers are rated a 5. Yes I would, recommend this community to other families but I would also tell them that with an aging parent, you have to do you do diligants. Follow up and check on them no matter where they are living. This facility is the best in the area where mom resides.

I paid extra for extra nursing care and assistance with meals They brought up terrible pureed food an hour or 2 before somebody could assist with my mothers meals Terrible if family member can't take care of themselves Never bathed her Paid for a one bedroom with bath, she was never showered once in 2 months Lots of Staff who brought food was dismissive to family Put it on mothers night stand and left room Mother was could not even reach food and had to wait 2 hours for someone to assist with eating cold food poorly prepared When I witnessed this happening I was shocked and saddened They dismissed it and said that is how it is done Do not recommend this place to anyone

My mother has dementia and forgets to go eat, there no reminders. Before I moved her out she hadn't ate in two days. She kept telling me there were roaches in her room. When we were packing up her bed we found a dead roach under her covers. Dementia and independent living for her didn't work she could have died. I don't drive and couldn't come visit every day. She never interacted with anyone.

Medication failure daily, Mom repeatedly told staff, so after 10 days we left. I requested a meeting the 1st week in March when the Director returned from vacation and talk about lesson learned and a partial refund. I still haven't heard back. I still have all email's stating issues, however nothing . Life to short, so it all on Glenwood reputation is questionable.

Solista is in disarray in all areas at present. I think they need to take a much different look at their organization and their attitudes and their purpose for running such a facility. I see that corporate HQ in Canada is a problem. I do not see it being profitable. Needless to say, I disliked living there in every way.