Cogir Senior Living

This is strictly for assisted living. We are not ready for that yet. It was a clean facility. I felt like we would not get the stimulus we are looking for. I also noticed that we were more active than the residents here. Not a good fit for us.

This community is very clean and enjoyable. They have staff that are nice and helpful. The food is not good and needs alot of improvements. I think there families should consider other options for good care.

I took a tour of the Carmel Place and I noticed immediately how outdated it was. It was very run down and would benefit from a major remodel. However, the staff were very helpful and nice. They did offer a variety of activities for the residents to enjoy.

I moved a loved one into the Quarry 5 yrs ago. While the outward appearance is still quite nice it lacks inside! I have watched the rest run downhill quickly. From regular maintenance, office/nursing staff, caregivers, and meals! The attention to "Mom's" care & medical needs have been left unattended SEVERAL times. The Quarry has been unable to keep up with her declining health!!! Her bedside commode has not been rinsed out (despite 4 years of "corrective" action) - leaving the apartment smelling like a well used public restroom. When it does get rinsed out feces is left on the floor of the shower. Dirty laundry with feces (not rinsed out) put into a plastic bags to be found days later in the closet. The turn over in staff is outrageous due to UNDER staffing. Therefore quality of care has plummeted!!! She has been found on the floor barely conscious and no one knows how long she's been there despite she is supposed to be checked on regularly! There is the big WARNING!!!! "Corrective" ACTION is non existent @ the Quarry. Apartment maintenance is an extremely long wait with several reminders/requests necessary. The meals are NOT even in the same realm of quality! The only constant has been the activities - wonderful & creative! We are fortunate we have been able to have a private caregiver (during the day) with our loved one during this time...And we are moving her OUT of the Quarry!! Why pay the big bucks for a pretty exterior when all the important things CONTINUALLY fall through the cracks???? Save your money folks!! BE ASHAMED OF YOURSELVES QUARRY!!!!!

Although my siblings and I have been generally pleased with SR, we have been seriously disturbed that our mother, [name removed], has had to wait for over one to two hours for her calls for help to be answered. This has occurred on at least three occasions. It is unacceptable and [removed]. Would would like to know what is being done with your staffing so this never happens again. Please advise.

They could improve on the ground outside in the back. They said they were going to work on the grass and it smells like a sewer.

I went in there and discussed my mother. It doesn't seem like a senior living facility. I just don't think this place is an appropriate facility. The tour was fine. The place was just not right. They probably need to rethink their whole concept of senior living. It looks like a cruise ship ran into Las Vegas. The physical part is just all wrong. I can't rate the care services or the activities because it is not applicable.

Ok facility - but smoking is allowed in some rooms.

Progressive deterioration over the past 2 years & at least 3 owners! (NB: This venue provides no confidentiality!)

Ombudsman info previously posted in the lift is now conspicuous in its absence as Emeritus & Brookdale.

great public areas but very unappealing apartments. too bad.

This place was priced better than Oakmont. However, the halls were not very clean and it was in need of painting. The unit I saw was spacious because they'd turned two one-bedrooms into a two-bedroom unit. They'd knocked out the dividing wall and joined the two balconies. They'd also upgraded the counters and cupboards, as well as the bathrooms. I thought that was what kind of place my parents would be moving into (if they got on the list), but was told the next day (by another sales manager) that there were no more like that. The only availabilities still had the dividing wall and separate balconies. So there was conflicting information. Honestly, it seemed that there were management issues going on there. My gut feeling wasn't positive.

Owned by the same company as Ocean Ridge, which I loved. But at this one, I didn't like how they treated the residents. I walked with the director around as she showed me the rooms. We walked by a lady and the director said to her "I will get you that coke in just a few minutes." Then they walked past her four more times during the duration of the tour, and she said the same thing. I said that it would be OK for her to stop the tour and get her her coke, and she said "No, she can wait." This was a poor old woman in a wheel chair. People weren't happy there. No one was smiling. People in the lunch area were just sitting completely disengaged.

The facility seemed 'tired' (e.g., stained furniture and rugs in lobby), which made me wonder about the care given to the residents. I also didn't like the layout of the building (too isolating).

I only toured the dementia wing. Pros: Big rooms. Caregiver who gave me the tour was very nice. Cons: common dining/activity area is off in a corner rather than centrally located. Staff seemed a bit worn out. Qualifications and ratios appear less than at the other options. Other [removed] Seems like residents either stay in their rooms or sit in the hallway a lot, but there weren't any activities happening during my visit so that might be a false impression.

That was pretty grim. When we visited they hardly even gave us the time of day. They kept calling all the time with issues with my mom so we kept hiring more help. I think the people that were managers up there, when they were agitated with someone the would just kick them out. There were a lot of empty rooms around where my mom was. They weren't friendly. They were all business and that was it. I think even though it was an adult living place you can make the families feel welcome as well as the residents and they did not do that.

The community is too big and just seemed like our loved one would get confused and lost in the community. The hallways are not as big as they are in other community so it really feels dark and enclosed. They need more windows and lighting in the hallways to really open up the community. The atmosphere was very good for us, there just wasn't very many people walking around. Overall it wasn't a good fit for our loved one.

The leadership team at this facility was perhaps the most insensitive, group of individuals I have ever had the unfortunate experience to deal with - in a place that should be all about care and compassion. It started with executive director and moved down to her senior leadership team who ultimately did not care about my mom or what she was going through physically. They never once reached out to us after she passed to give us their condolences. From the standpoint of compassion or sensitivity, I would encourage any family to look elsewhere as this group does not have any of that.

When my husband went to Carmel Place in 2018 the food was good but the facility is old and needs repairs. I replaced his nasty carpet myself because they would not . As the time went by the food got worse and worse.The cleaning got worse or non existant. The CNA staff let my husbands UTI turn into Sepsis and were unaware anything was wrong. It seemed to be funny to them. Carmel Place was using ComforCare or CJC Enterprises at that time.. No one there takes any responsibility for your loved one. They leave at 7:30 PM and anyone can walk out at anytime . The sepsis infect. left my husband in very poor health now Hospice is helping me. We have moved to another facility. Many of the employees are very kind and nice to work with, but the manager [name removed] not so much. If your loved one goes too Carmel Place be sure to check on them often.

I've lived here over the past 2 years and property is always in a downhill spiral. Less new residents means cuts in service and food, as budget is less. They recently fired the best employee on the property and resident morale is at an all time low. They continue to raise rents, and provide less and less services. Corporate has done nothing to improve facilities or common area furniture, which needs it badly. Anyone taking a tour or the property can see the wear and tear and it can't make a good 1st impression. Front office personnel see to be aware of the problems, but don't take an interest in improving conditions.