Cogir Senior Living

I haven't lived in a communal situation, not even a large apartment complex, since college. It's a bit of an adjustment when you're packing up a house and then moving to a small apt. It also has its moments of relief. The fact that it's all inclusive is great and the staff is wonderful. I can participate in activities and be as social as I'd like or I can stay in my apartment in privacy if I refer. It's also wonderful that residents can bring their pets. There are great places to walk dogs, lovely grounds. I brought my 2 cats. We've all had some adjustments to make but we're getting there.

Solista Newberg is generally a very nice place. The residents and staff are friendly. The food is average to above average depending on the day. The place has its flaws mainly caused by being underemployed. Short cuts have helped. Management is striving to improve shortfalls which is to be expected. Check back with me in about a month for a more precise evaluation.

This definitely not the place for us. The art work was everywhere and I found it hideous. The setting was basically a parking lot. The rooms were tiny. We are not going to pursue any more senior living facilities.

Solista bent over backwards to provide for him with free bed, chair, wheelchair. They tried but his needs proved to be too much. I tried to connect him to Elder Services but their intake, when I wasn't there to shed light on[name removed]needs (since he didn't think he needed any help and felt entitled to receive extra help for free,) the plan failed. The person I was helping and was placed there needed more care than they could provide

They are informative and will go out of their way to help you They need a better variety of food on the menu.

Poor management,disorganized and non responsive. The food is very poor cooking ,poor menu planning and has no understanding of low sodium or other nutrition basics. The ancillary staff tried hard to do well but hindered by poor leadership.

We entered a large meeting/dining room. At the far end of the room, we saw several tenants sitting in their wheelchairs with their heads down. It gave us the feeling of a warehouse for elderly people. Where were the activities we heard about? Where were the staff members who could motivate the guests? The staff was great. The facility was great. The uplifting spirit was non-existent. We have decided against Cogir of Glenwood Place.

They are under new management and this could be why service has been average. People are extremely hard to get a hold of and often do not get back to you. Also, I'm not sure how good communication is amongst staff. Also, my mom's expenses went up with no notice or explanation.

Meals were well planned and the service was good. New ownership was taking place during our time there, make any real evaluations , however we found the staff as well as the residence to be very friendly and cooperative in activities. Overall, I would give the rating of about a 3. I believe the work is done now most most cases and I would recommend the place to anyone as they seem to have space available at a willingness to negotiate accepting residence.

Concerns : Lot of staff turnover Food choices are not healthy and conducive to age related issues Leadership staff hard to communicate with. Facility is very nice & clean. Staff : some good , some not so good Activities: nice variety

The apartment sizes are large and comfortable.(5), The cleanliness and laundry care is great.(5), The food is pretty good (3-4 of 5). The staff can't be rated as a group because some are excellent and some are very bad. The activities are limited in memory care because of the 3rd floor location and lack of group space. The administrator of memory care is the weak link. They're not set up for really working with the wide range of issues that memory care entails. They want the residents to conform to assisted living standards and that is not possible. Molly, the front end sales rep is great and tried to help. I think that Fountain View Village is really good for assisted living, but not geared for memory care.

The administration doesn’t care for the residents . Food is bad , late in medication & providing residents who need assistance. No activities for men, several activities are scheduled at the same time which is not fair if you really want to do the other .

I found that [name removed] would avoid me and not answer my phone calls. She communicated around me and I found it very frustrating. I liked all of the front desk staff, service staff in the kitchen and caregivers. The food was good.

There has been a huge amount of staff turnover at Cogir of Queen Anne and this has led to a myriad of disappointing things for my mom since she moved in there. One of the big ones was that when we toured and left our deposit their chef was highly touted and their food program was impressive. Shortly, after moving in, they replaced the chef and kitchen team, and the food has been abysmal ever since. My mom complains about it daily, and there have been no changes. They are also understaffed, and there have been evenings where my mom and her friends have had to wait over an hour to get a meal, sometimes choosing to leave and forgo eating altogether rather than sit there. That is unacceptable. This is particularly frustrating considering there was a huge hike in my mom's rent within six months of moving in. It doesn't feel good to pay more for less. Lastly, there has been an influx of new residents that seem to be memory impaired, but they are not in a memory care center. This can be nerve-racking for the other residents and concerning for their families

Apartment size is great. Food is good. Activities- 2.5, too many are resident driven and our Mom isn't able to participate because she's not welcomed to do so, or there are too many people wanting to play. While the Activities folks are "working on it" , Mom is unhappy, even angry at times about this. It's very disappointing. Med management-3. We had an experience this week where we got a call at 9:30 p.m. that Mom was OUT of a blood pressure pill. The med tech in charge of her hadn't realized how many times a day she was taking it and plan properly. We had to scramble to get her medication and she was without it for at least a day. Our trust has been shaken.

Very understaffed, so residents had to wait for essential care, like changing soiled clothes. Too much television time. One more point that warrants mentioning. Several of the staff had attitudes of not wanting to be there.

The Director is really good and you can tell knows each and every one of the tenants that lives there. Cogir was me and my sisters 2nd choice but my dad made a friend on his first visit and decided to go here. There is a strong sense of community here and everyone raves about food including my dad. The 1bdrm is very large, we did not look at a studio as one was not available at the time my dad moved in. Since he has been there tho the communication isn't great and the move in is not streamlined.

Welcoming atmosphere and I think most staff cares. Food isn't bad, Mom seems to like it. Facility seems ok. However, we felt like our transition into the facility was strange and distant once they got our check. I swear it went from warm and friendly to barely looking at me once I handed the guy the check, his attitude when I said "Ok, thanks for your help" was to turn his back and basically say yeah, yeah, while looking at the check and going to his desk. Didn't even acknowledge or thank me as a normal business courtesy. After that transaction, there was not much orientation as to how things work there. Were told the wrong time for lunch the first day and Mom was confused and sad since she didn't get to meet the "new friends" they told us many times they had invited to welcome her. Initially they said she'd be Level 1 care, then after they met her they said Level 2, even though we told them extensively of her needs, so it felt like bait and switch. More details later, but she ended up in the ER a few days before moving out and their response was, well, she fell while we weren't looking, so that's a change in condition so soon she'll be level 3. Many (8?) boxes of her personal tissues were removed the first week or two, and some of her food. We still don't know where it went. After we complained, things stayed in her room. We were given the hard sell to sign up with a certain doctor because "it's so streamlined with him" Same with a CVS pharmacy service, Omnicare. Now we are having trouble with both services. For example: • They told us Omnicare charged a "small delivery fee" but once we got the bill it was 5x more expensive than going to a pharmacy. • We told the doctor NOT to give her antipsychotics because they are not to be used on patients with Lewy Body Dementia, which we suspected she has. My sister told him directly we wanted to wait to hear what her neurologist said at an upcoming appointment before adding any medication. The doctor ordered it anyway and Mom had severe side effects that made her unsafe: couldn't feed herself, leaned all the way over to the left when sitting, couldn't walk by herself, couldn't toilet by herself, drooled and was totally out of it. Staff seemed unaware of the side effects since they weren't checking on her regularly due to understaffing. I'll forward you the email I sent insisting they take her off this medication. The facility Cogir and the doctor each blamed the other party. I think the doctor only ended up seeing her in person once or twice, he mostly sent his assistants in his place. The head nurse told us they wanted to schedule a family meeting with admin staff to assess the transition, usually 2-3 weeks after resident arrives. She was really insistent about the meeting, and we agreed. My sister and I showed up on a Sunday (March 17) for the meeting, but nobody else did. Got an email a couple days later from one staff member that she was sorry, she took the day off and forgot to tell us. Nobody else acknowledged the no-show. Another Sunday I went to visit and there was dried feces on the bathroom floor. About a palm-sized amount. When my husband told the front desk on his way out, they said there was no housekeeping on weekends. (He didn't know it was feces until later, so wasn't pushy about it at the time. I was being discreet when he was in the room and Mom was in earshot.) I gave Mom a pedicure that day, and on my way out an hour or so later, I asked again for housekeeping and the lady said again there are no janitors on weekends, but maybe she could ask someone upstairs to do it? She seemed unconcerned and almost annoyed by my request. When I stood there and didn't leave she sighed and YELLED upstairs through the atrium "can someone go clean 211?" We planned to move Mom at the end of [date removed], and on [date removed] she was getting ready to move on [date removed]. She fell down the stairs at the facility unwitnessed so they took her to Marin General (I think that's the name) and just...dropped her off. Nobody waited with her until we could get there. They called me and I went straight over. She ended up being ok after a ton of tests, but I was at my limit. I talked to the social worker about my fears of bringing her back to Cogir since she fell there, but that it was recently familiar and might be better than taking her to my house. The SW said, "honestly all these memory care places are like this...understaffed and careless. It's better for your mom to be in her familiar bed after such a hard day. Odds are good until you can move her on Saturday." So I took mom back to Cogir late that night, and two caregivers (very nice, but we had never seen them before) met us at the door and we got Mom settled in bed. Nobody seemed to know that Mom had been to the hospital and that she'd be coming back at midnight. No further communication to us about the incident, just that she fell 4 steps coming downstairs.

Most staff were friendly. Not many comments on activities. Food was mediocre. The apartment they were in wasn't great. It felt institutional. The staff were constantly taking vitals, which felt like a box-checking exercise. Getting actual assistance was more challenging - lots of bureaucratic hoops.

My mother lives at Beverly Lake. The transition into a memory care facility was difficult as you are allowing others to care for your loved one’s. This is done in different ways than you would do or are used to, which is very difficult to accept. Our first year (2023) at Beverly was very challenging due to lack of leadership and staffing /resource challenges. We discussed removing mom from the facility. However, this last year, 2024, Beverly hired a new Executive Director and we saw many changes including staff, process and accountability of the team members, that had a positive impact. As a result of these improvements we made the decision to leave mom at Beverly. Today, the Terrace at Beverly Lake is a place where my mom is given the care she needs and activities to keep her engaged and active.