Cogir Senior Living

We have had issues recently within the community. The management makes it look much better than it is. The weekend experience is horrible, this is because they don't have management to see what the employees are doing or the lack of assistance they are providing to the residents. There has been a lot of turnover of staff and management recently. There has been a lot of agency staff coming in, instead of the community hiring employees. My loved one has pushed the call button and has to wait and doesn't get a response in a timely manner. There have been times that food has been delivered to the residents with no utensils to use to eat with. There have been times the staff will forget about my loved one to take to eat on the weekends.

They don't know how hot their water is, and my dad being diabetic has neuropathy on his feet and hands and got 2nd degree burns from the water. They take no responsibility. They won't bring him any food. They're hard to get a hold of. I don't feel they make diabetic food for the diabetic patients they have. My dad is constantly having diarrhea. When I complained about the water being way to hot, the head manager said that I needed to get one of those shower heads that tells you if the water is too hat. They take absolutely no responsibility upon themselves. I had to hire a nurse to come in and change the bandages on his feet every day. I just don't want anyone else's parents to have to go through what mine is going through right now.

I thought I was moving into a retirement home, but int he past 2 years it has turned into a nursing home with new residents they are bringing in.

No warm and fuzzy feelings during the tour.

Nice place but need some changes like country store started back up.

Outdated facility. The director had to give our tour and she was Unprepared and unprofessional. Not very pleasant.

Our loved one was only there a couple of weeks before his rapidly declining Alzheimer's resulted in him wandering off. I was very disappointed in the staffing there, and how they handled everything. The facility is okay. I think it's outdated and needs a lot of work to update it. But I was particularly disappointed in the staff. He had just moved in to live there, and I feel like in the very beginning with a new resident, they would have some kind of "ambassador" to walk him around and get him familiar, but they didn't. Also, when he wandered off, I don't feel like that was handled as appropriately as it could have been. He had been in the hospital a week or two when we received a call from the Lake Shore office about payment. They were holding us to the lease agreement, even though they weren't allowing him to come back to live. The main lady in the office laughingly said even in death, you have to pay it. And I thought that was pretty crass the way she handled it.

This facility needs better management. They never visit residents in their apartments to inquire about their needs or to check up on their employee's duties, so supervision. Outside building need attention, badly previous managers managed: we never see the regional manager we used to.

This community only offers independent living and we felt our loved ones needed more. The community was declining when we left. They had a new director and the food was not good at all. Maintenance requests took too long to be addressed and I hope they are doing better now.

Old and rundown. There was a disgusting Oder in one of the apartment

The management recently left. I decided to leave the community. I hope this change will help the residents that are still there. The fees were outrageous, and have moved and it was more than half the cost of what I was paying. The cleaning the room consisted of a four-and-a-half minute, that was a quick sweep of a swifter. I know this was all management that was the issue here. Again I think this should change due to new management. The location is nice. The fire alarm kept going off. This community could use an update. The chef was excellent with what they allowed him to do. The food was delivered to the room and it ended up being cold due to COVID. I feel this is due to the Health Department Requirements that they have restricted the communities across the country.

The food here is terrible. The chef has no say in what is ordered or what is to be prepared. Overall, I would not recommend Gresham Manor to others looking.

We had issues with communication and would have trouble receiving return calls. They are good with covid updates and have let us know about any changes. I would not recommend this community based on our experience so far.

When our loved one first moved into the independent living, it was very clean. When she moved to the assisted living side, the hallways had really fowl smells. The friendliness of the staff did vary, the front desk staff was great, however the marketing staff would be about a one out of five when it came to experience. Pre COVID the dining room experience was about a four our of five. Post COVID where it was meal delivery service, it would be about a two out of five.

The friendliness of the staff members tend to vary day to daydepending on who the resident is. I do like the staff and I am grateful for being here. this is independent living so there are no care services, you have to hire any kind of outside help you may need. The food is absolutely horrible, and you can not get seconds. It is not healthy and it is served like slop.

1) Foos is adequate. Filling too much rice. Poor variety. Same every week. 2) Poor programs, only 4-5 attended out of 60. 3) 32,000 a year for 2 rooms. 4) Friends not welcome. 5) Walking in and outside not recommended.

Food and new admin are terrible. Former managers were much better. Young people that serve are wonderful. They seem to honestly care. Food is the same every week and slop.

The material condition of this facility was below standards for an elderly community. The care services were not very responsive. There were several times I called up there and they were not responsive. I would not recommend Cadence at Huntersville.

Poor management. They are not committed to going the extra mile to improve. They are complacent, and inconsistent. They are content with mediocrity. The food is below par. Current Executive Chef is not really qualified, she has been bumped up to fill vacancies. She will not be able to perform to necessary levels. An experienced Executive Chef will have to be recruited to improve food and beverage to acceptable standards. I believe there is general discontent among the residents. I have been here for close to 3 years, and the quality of overall service has steadily declined. We have had 5 Executive Chefs in a 3 year period. That is a telling experience that indicates there is not an effective experience between the Executive Chef and the General Manager. Progress has to be achieved to turn things around.

Food good. New manager not for me. All mail is being touched by management. Incoming and outgoing mail is not allowed to be delivered into the building in our mail slots. Many leaks this last winter still haven't been fixed completely. Bandaid fixes only around complex.