Cogir Senior Living

My dad's care increased. We are paying for increased care however not receiving quite the care that is stated in care plan. They are not trained for Alzheimer's or dementia care even though they informed us they could competently care for him. It's been a frustrating 5 months.

My overall experience is good.. A little slow to get things done when asked, but they do get done....Cleanliness seems to be very clean. When there's an outbreak of something, they closed down everything and sanitize...Friendly ness of staff.... They all are very nice...The quality of care is good also. Had an issue with my mom and they were right there...Now this is hearing from my mom and not from me because I don't know... She said for a chef he probably didn't graduate... Food is not the best.... It's either cold or it's overcooked or undercooked... She complains a lot about that.... The dining experience is good. She likes the school kids that come in and work...Activities...That's a big one! I know they try to do their best. But they are very, very unorganized.! Drive my mom crazy! I think the lady needs more help..? Just too much for 1 person to take care of an organize everything. Value for cost... For that price, I would expect a little more from the food and a little bit more of the activities since that what we were there for... Because that is what my mom really needed... She was happy at first but now she's not so much... A little I think is her but I think it could be a little more organized. And the food should be a little better..

Most of the residents are friendly. The staff is friendly and helpful. Musical entertainment has been cut. The food is passable.

Our family had an in person tour with Cadence at Garner and overall we were just not impressed with the person who we spoke with and who led the tour.

Working with sales, [name removed], was not a good experience. She seemed scattered and would give roundabout answers to our questions and was difficult to reach. We also came in with a definite budget, but she continually ignored it saying to me and my loved one many times "Oh, you can sell that beautiful house you told me about". Even after we stated that was not an option and please don't mention it again. Our last visit before signing, she had mentioned that she had an apartment with a view so she showed it to my loved one. She stated it was a little bit over the budget, but not much. My loved one liked it better than the previous one and wanted it. It was significantly over the budget, but at that time with the dementia and other issues if we had said no, it would have been a hard struggle not to. Even at the signing of the paper work she again mentioned selling the house and when asked if for financial reasons my loved had to downgrade later would we pay the $[removed]. Again no clear answer, well maybe no or yes, depending on circumstances. If we weren't desperate to place our loved one somewhere, I would have walked away. Interestingly, we later found out that there had been an apartment open on the same floor with a view of the garden instead of the street for less money.

An outside caregiver warned me that his health was failing way before staff did. I would not recommend this place to anyone. A patient escaped the facility one day when I was there.

We have been going through several adjustments to the move. Overall meeting all expectations and more. Mom has very few complaints: Lots of active remodeling of the interior facility causing inconvenience of services. The meals are lacking in taste and flavor. With the completion of remodeling and fully staffing a 9-10 is achievable.

My loved one was previously a resident at Holiday The Seville and the experience was okay. The staff was nice. The facility itself was kind of dingy. They did not replace the carpet in my loved one's room before he moved in. The carpet was gross. The food was not as good. There were a lot of residents that should have been in the Memory Care facility instead of this one.

They could improve with their nighttime care. My mother rings her bell and it could take more than an hour sometimes for them to respond. This is very stressful and ridiculous for the amount of money being paid each month. I am not sure if I would recommend Tribute at Black Hill, I guess it would depend on the needs of their loved ones.

My loved one who is a resident at Cogir of Folsom tells me he likes it there. I feel they are very short staffed and I also think there are limited people you can talk to when you see a problem with your loved ones care. The community is very nice especially where Cogir is located. I feel they could improve on communication with the family

Carmel Place was undergoing repairs and construction when we went to tour with them, so it was a bit crowded and hard to tell what it would be without it and all of the projects finished.

I toured with Cadence at Huntersville and I wasn't impressed with them. The facility is not secure enough, turn over was a lot, new management, people were over the top friendly, almost disingenuous . Maybe it was me. I began to compare everything with [facility name removed].

The renovations are way behind from what they represented during the sales presentation, food is disappointing. My father passed away while there and the assisted living staff took excellent care of him. He was only there for 30 days. I would absolutely still recommend The Virginian to others, The people here are wonderful. Just a tough time with all of the renovations.

There are have been a lot of transitions in staff and new construction inside building. The dining room has been under construction for a year. The new chef is trying to improve the overall quality.

You should check it out thoroughly before you sign a contract. Talk to many staff. Visit multiple times and on different dates. Most of the staff is nice. Housekeeping is not so great. Prices, like probably everywhere else, are just plain crazy! I think an open dining situation would be better, as a 3 meal one hour program doesn't work well.

They are slow to respond to call buttons. Only in the past 4 months have they had adequate RN/LPN staffing. The CNA level of cg varies greatly ( isn't that across the board?) The director is giving it his all and has made great improvements. I feel we are in a rough spot for elder care at the moment. Nationwide. The activities are good. There was a long period without activities. Yet they still charged full price!

Food has been better, way better in 2020. Jury is out as to whether Cogir will manage things better. Some changes and responsiveness to complaints have not been popular.

I went to tour with Fountain View Village and my first impression of the facility was that it was kind of dreary looking and there did not seem to be many activities going on and the surrounding were not nice. I did not stay very long and knew it was not a good fit for my loved one.

I am still not happy here but I decided to stay. It's easier to just stay in my room like l live in an apartment by myself. Even with eating and fixing my own meals and cleaning my own room. It's still cheaper to stay here for now. Can't believe the cost of things now and the cost of staying in these places. I don't know how long God will keep me here and I'm by myself. I would tell others don't believe everything you are told by the management. Ask some of the resident's instead.

My loved one is a resident at The Auberge at Peoria. Some of the staff are truly in the right job, others do not understand how to be sensitive to the residents. The Activities Director tries, but is poor at his job. The Head Nurse is a sweetheart and goes above and beyond. The facility doesn't have many systems in place, such as hallway cameras, which are needed with the extensive hallways.