Cogir Senior Living

The facility looks nice, appears and smells clean, and there are lots of activities. Some care staff are terrific, others not so much. Care staff response time can be slow depending on how many are working at any given moment. Care staff and management would benefit from "bedside manner training" - being correct is not the only important point... communicating actions and decisions in a calm and compassionate way while also letting residents be heard is important. Medication management is OK but requires careful attention. Sales/[name removed] is friendly and helpful. Food is average. On-site physical therapist [name removed] is awesome. Overall I would recommend with some reservations. Family may need to step in as advocates from time to time. Rent is on the expensive end of average.

It was difficult to be accepted when I 1st moved in, since I didn't come from this area. Before I moved in, I was told that there were assistant living available but after I moved in, I found that this is an independent facility

There has been quite a bit of turnover with staff and directors. When we first got there, we were told she could only have two meals, however, then we found it they were charging us for three we asked for a refund. They said they would do a discount on the rent and they haven't they've actually increased it by I don't remember what percent but it's another thing we're struggling with. When we first got there, they had a chef and the food was amazing. That was part of the draw is he was an award-winning chef. I believe that lasted a month or two. Since then, it has been a real struggle. It is almost to where we might find a new spot. If you were at a point in your life, were you needed care the caregivers they bring in all the nurses assistants are immigrants who do not seem to speak the language. They talk among themselves, but I have not seen them interact with people living at the care facility. That is the saddest part to me. There does not seem to be any interaction between care providers and the people they're helping. Once Mom gets to that point we will move her.

All of the above was real good when she moved in. Not so much anymore. Food quality is challenging for them.

We have many on wheels and walkers. We need electric door openers on the bathroom with heavy doors.

I took my husband out about a year ago . They were raising the prices too much. They lure you in with savings and then begin raising the price once you're in there. People just can't pay it.

Value is for cost is solo because they did not have enough staff to take care of my mother. They admitted that they didn't have enough staff, but that didn't make up for the fact that we were paying top dollar because my mother needed more care. Also, whoever was in charge and I cannot think of her name or her exact title, but she never answered or concerns either by email or by phone. It has been two years since my parents were there, and they only stayed for one month because it was not worth it due to the fact that there was no care.

I would say the admin person that shows you around will make a lot of promises on how attentive the staff is but they are just trying to sell you. It is what my mom can afford and she seems to like the activity and friends she has made. No place is perfect.

The one-to-one personal care giving the most important for the residents. Yes, new windows, siding, and decor matter but Most important is well paid, abundant staffing. Please focus on enough or more Staff their pay, and advancement

If you are working with [removed] to try to receive VA Aid and Assist benefits, beware that Pinecrest will not sign the Facility form to turn in to the VA to receive benefits. The meals are terrible. Only once in a while are they good. My mom has lived there for three months and has yet been able to do her laundry because the washers are always in use leaving me the expense and time to do it. For all that is supposed to be included, you do not get what they tell you you are getting. The place is beautiful but they are renovating it to make it even more expensive.

There seems to be a lot of staff turnover. Some caregivers are very nice to the residents but some are not nice, according to my mom. There are a lot of activities for the residents to participate in if they choose which is a definite plus. The meat is often overcooked and tough. The service time is very slow.

I have been at a retirement facility for over 3 years. It was recently bought by Cogir. The change that disturbs me the most is that Cogir is cutting costs in ways that impact residents. I could list several examples but I want to keep this short. One of their most obvious cost-cutting actions is demonstrated by the fact that food service constantly runs out of basic items. Examples: yogurt, tea, juice, fresh fruit, and, most notably, the main entree at dinner. Moreover, now the facility is almost always short-staffed.

The staff is okay. They don't really seem to go out of their way. They don't greet you or acknowledge you when you come in. They don't seem to be too proactive. My Dad said that the the food is not as good a quality as his previous location and they don't put out much for snacks during the day. Usually apples. I feel like the place has been looking a bit shabby. There has been a dripping, gaping whole in the ceiling in front of the elevator. There has to be mold all over from it. It has been almost a year now and they have not fixed it. My dad likes the location, though I can't say that I would recommend it.

I am currently a resident at Holiday Harvard Park Retirement and overall the experience has been good for me at this facility. I love it here! The friendliness and the meals are great. The value for cost is also great. I would recommend Holiday Harvard Park Retirement to others.

I don't have much of a field of comparison. They were great at setting us up. They sold the features of the place, and gave us a relatively big deal on the room we got. I think the outreach and the activities direction could be doing a bit more to reach out to more reticent residents, but overall I think the place has done right by my loved one.

The staff is wonderful. It's some of the other residents that cause problems As far as the food goes - they need to serve less high carb vegetables, healthier bread choices I cannot recommend them until I see how the management company change this summer works out.

My loved one was previously a resident at Cogir on Napa Road Assisted Living and Memory Care. The value for cost was good until she needed additional care. Based on the experience I would say that Cogir is a good place for seniors who actively participate, but if they have mobility issues the care is minimal and expensive.

Staffing was a big issue. Took from the care for mom away. I'd still recommend.

My dad is a difficult to please and complains a lot so I can't get him to speak positively about any place. I have not been to the property. Best part is the price. I've tried to call them and email them and no one ever bother to return my calls. So, low price is all I have to offer.

Studio Royale is a nice property and the physical upkeep is very good. The food is good quality, well prepared and tasty. The day-to-day staff is very good. However, upper management staff has changed frequently in the past year. A year ago a woman named, [name removed], was in charge and did an outstanding job. Since that time, upper staff management has been widely variable in performance. The medical staff has declined enormously over time. Getting meds on time and in the correct dosages is a struggle. This could be due to poor management and/or understaffing. The Director, [name removed], and the manager, [name removed], are hard to reach with undependable follow through. Although I have seen both rise to the occasion, it is not the norm.