Cogir Senior Living

It’s older and not fancy like some other places but is good for someone who isn’t social. Staff seems to be nice. I hear there are activities but don’t know anything about them. My ex likes the food but if something needs to be fixed in his apartment he’s not happy, I like that he can be taken to doctor appointments and arrange to get his hair cut. It’s a good fit for him.

Management of Elance has changed during the last couple months. My comments are primarily based on my sister’s comments, who resides there and observations when I visited. My sister comments often of how slow it is to call for help and food trays that remain in the room for hours. During a visit in which we ate in dining room, the service was very slow. I finally seeked assistance. Actual medical care is fine and employee [name removed] is excellent.

Beautiful place and new. Lot of activities. Clients seem happier here. Large staff turn over. Staff and clients are nice enough. Care has been inconsistent and they do not return calls. This place is on the higher end cost for Mesa, which led me to believe the level of care would be better. I get that staffing these places is hard and the wages are low but the cost of keeping Family here is not a low cost.

[name removed] appreciates the staff & her interactions with the staff. Areas for improvement include dining issues (food undercooked, servers aren’t always prompt in bringing food to tables). Housekeeping not always completed. Meds are usually given on time, but not always. Princeton has not had a bus for taking residents out for activities for a very long time. No trips to grocery stores, etc. [name removed] gave me [name removed] this information that I could pass on. [name removed] is [name removed] sister in law who oversees her care.

There was lack of care staff that our family was not at all pleased about. What staff they have were good. 2 nursing staff to 70+ residents and about same charges staff. Lack of communication between nursing staff and director.

They didn't get a chance to see too many other places before we had to get them moved. It wasn't the best

I assume like most facilities now days suffer from staff shortages. That appears to be what is happening at Cogir. The staff are not the problem, it is shortage of staff vs number of residents in AS.

Today the lunch menu claimed that an Asian steak bowl was high in fiber and cookies were low in carbohydrates. There is no excuse for this kind of nonsense. I think the chef is just that stupid. The quality is low and declining steadily. The staff would not admit it was a mistake. When something breaks, e.g. TV, they put in a work order and do nothing without multiple follow ups.

The staff doesn't always respond when called. The new head nurse they hired a couple of months ago [name removed] is wonderful and a good communicator. The happy hour entertainment that I've seen isn't good. Seems weird we pay so much and they don't even supply toilet paper. Seems like they wait too long to replace carpets, kind of run down. They don't do a great job of cleaning the apartment.

Reasons for the ratings I gave: My mother's hearing aids went missing in the first month. I can't get admin staff to return calls regarding concerns. It looks as if the facility ordered a new wheel chair without authorization and I can't get resolution.

The caregivers were all amazing people, and my Dad loved each one of them!! So did we....Based on the experience we have recommended Avamere at Cascadia to others and have already recommended them!

Overall it has been great and cleanliness is great. Don't know about executives but good general staff, cleaning staff, maintenance etc. Meals have become bland for the most part. Big changes in chef, cooks and apparently budget. Also not enough wait staff. Long waits to place orders and then get food to table. I know the execs say they are hiring more people but... Activities are a high light!!! Great! Might add to note Cogir is updating rooms, the grounds and public areas. It is beautiful.

Tribute at Black Hill was a very nice facility. The staff was friendly and welcoming. My father was there for one month of respite care. One issue from a care perspective was with the distribution of his medications. He was given daily meds regularly, but a medication that was to be given PRN (as needed) was not given when requested by my father. Because he couldn't remember the name of the medication, he was given Ibuprofen. At 92, he shouldn't have been responsible for remembering a difficult drug name, especially since the nursing staff had been alerted to his condition. Also, checking on residents didn't seem to take place as often as reported. My father slept through lunch one day and no one came to get him. We were told that caregivers check rooms when residents don't show up for a meal. This was not the case one Saturday when my sister came to visit. Overall, I think my dad had adequate care during his 30-day stay, but some tweaks need to be made.

The facility is beautiful and has a good staff. There are plenty of programs for the residents to be engaged. The only serious issue that concerns me was the slow or no response when the panic button was pressed. This was an ongoing problem that needs to be addressed immediately since lives are so important.

My mother in laws button never did work so she would wait hours for someone to come help her with something. Correction, she would call me and I would have to call and get someone to help her. Sometimes several times a day. Otherwise clean and she loved the food.

I can't praise the caregivers enough. Or any of the staff that interacts with the people who live there. The admin is fairly good with the exception of the business office manager. He is incredibly rude and extremely unprofessional

1 week after mom moved in the activity director resigned It has been months and I know of no replacement. Then the place was bought out and Mom says all the housekeepers quit. I informed management about 3 months ago that a blind needed to be replaced ( defective upon move in) and no replacement yet. The landscaping is overgrown by vines and dead shrubs are not replaced. The apartment is lovely. Mom likes the food a lot and seems to be making friends.

Can be more friendly. We picked this community because of the convenience for family for choice.

Older community, as far as age of buildings & furnishings. Great manager, but front desk not staffed in evenings !

As above - would be nice for bingo to be in bigger room-. Facility needs an additional elevator. Better ways to announce events, etc. Needs an activities director. More meal variety. More games. Back up genre for power loss. Emergency procedure drill needed.