Civitas Senior Living

For the most part I am pleased. There are some issues that have been slow to establish on a regular basis. Daddy was suppose to have a hands-off shower 3 times a week. This has not happened. His personal laundry is to be done once a week. This has also not been consistent. I have been disappointed in the cleaning of the apartment. He is there because he needs the extra nursing care that they promised was part of assisted living part B. Sometimes it is slow. I understand these are seemingly insignificant concerns, however, it was necessary to find a different place for my mother after she was released from the hospital. She is on palliative care. She has special needs which include an Asept catheter. It became clear that Brookdale, formerly, Canteberry would be unable to adequately take care of her light of the fact that simple things seem to fall through the cracks. This has made it necessary for my parents to live apart at a considerable added expense. While no place is perfect..I am still having to remind the staff about what should be automatic.

It is a nice facility. During my visit, I observed a music session being conducted for many of the residents who were able to attend. A negative was I felt pressure into making a quick decision. The one giving the tour was more aggressive than I felt comfortable with.

Nice Facility. However, they have many difficulties in dispensing medication appropriately. They seem to lose employees quickly and don't do well in the training of new employees. If they could tighten up their policies and procedures and take care to ensure they are being followed then this would be a 5 star place. Activities are great and the director (Ella) is awesome. Weekend manager [removed] is horrible. Caught her watching videos on computer one day. In fact every time I visit she is sitting at the front desk doing absolutely nothing. Recently, I asked if she could have someone take some toilet tissue to my mom (they are supposed to supply this item)...She had the nerve to tell me that she had better things to do than to ensure my mom had toilet paper in her room. Well...it's true she SHOULD have better things to do but she doesn't do them. Day time assistant Naomi is very good. She seems to care and to make an effort to do what is right.

Canterbury GARDENS (independent living) not Court (assisted living). Cleanliness could be better. If maintenance gets done, it takes awhile. No followup on maintenance. Needs more activities especially for men. Overall I am satisfied.

Neat and tidy, friendly folks.

This is very hard to rate. Mom was in during Covid. We were not even in her apartment until a year after she moved in. Her pictures were never hung. We really don't know what her care was, every time we would call in there was a new wellness director. A new CEO a new activities director. It was a horrible experience hence the reason we moved Mom out. Meals were fine most stag very friendly and cleanliness was fine. Don't know how activities were as they never were consistent with keeping up the activities web site. This is a beautiful facility but poorly managed.

I thought Double Creek was a nice facility. But I really didn't like that it was right on the highway. And there was no place for my loved one to walk outside.

Beautiful facility. Many of the caregivers are very nice and helpful. The issue I have is with their communication. They advertise 24/7 care giving, unfortunately they do not have someone answering the phone 24/7 so if you have any concerns it makes for a long day or night. I started calling this time at 11:00 pm no one answered, I was able to leave a message in 2 mailboxes all the others were full. I called 16 more times thru the night finally at 6:30 this morning someone answered. This is not the first time This has happened. If someone would have answered or at least called me back I would not have been up all night. They really need to address this issue. If I'm able to reach the director it would be nice to resolve this issue.

Start up issues with dining room, water supply and landscape.

Due to a steady change of "chefs" and/or budget for food the quality of the food and the service has gone from excellent to mediocre. The number of wait staff has been decreased. If you need something repaired or installed, like grab bars, etc. there is only one maintenance man for the entire complex, so you may have to wait days if not weeks for your turn to come around. Otherwise, the residents are very friendly, the place is clean and the staff courteous and willing to help with many problems. One of the major problems is you can only get Time Warner/Spectrum TV, which is the lowest rated in Customer Service. It seems like something is always going wrong.

I once described living here like being on a wonderful cruise. However, there are two problems which continue to be problematic. Food is "iffy" at best. It is not representative of the on line and brochure brags. Maybe a 2 star at best. Second, housekeeping requires that you remain in your apartment until the maid arrives and you are given no specific or general estimate other then the day. Have requested 2 hour and 4 hour time frames and was refused. So must not leave until they get here or I have to wait for another week.

I loved the facility, however it is clearly for completely independent people or completely dependent with nothing in between. My recommendation was Country Place because it did have 3 varying levels of care that I felt fit the needs of my Brother and wife more adequately. However, my nephew who has no experience with senior care is the decision maker. The turn off for me on day one was the person showing us immediately, without meeting them said they needed to be in memory care. My Sister and I both said they were not that bad at this time. However, she was able to convince my nephew of that so that is where they are. He was told that once in memory care they could never go back to assisted living. This was supposed to be a DADS rule. DADS says No, that is not true. So they are in memory care and recently my Sister in law has been very confused. She has had UTI off and on. I would like to encourage them to drink more water. I find every facility fails in that area. They need to be reminded to drink water and water should be cold. I drank a cup there and it was warmer than room temp! it's memory care, so remind them to drink water and cold water is better. Also my Brother is diabetic and is being fed sweets. Why? He has never liked poultry, but I go and see him staring at a chicken salad sandwich and chicken broth soup...are there no choices????? I see a delicious hamburger in the serving area...for staff????? They are very high paying residents and deserve to have needs considered, especially dietary needs.

The Bluffs had a serious lack of communication. My mom was hospitalized and we never got informed. They didn't take note of her condition until it was critical. Their staff seems to have a lack of training. We moved her out and placed her in another facility after that incident.

I left as the building is unhealthy-mold and this is denied by staff and no remediation to correct Housekeeping is Light and not provided 1/4 of the time Staff turnover is constant The invoicing is non transparent and often wrong with erroneous add ons which staff are not able to correct Meals are not 'nutritional' per the exec. Director on inquiry- A balanced meal low carb and low sugar are not offered on daily menu-

Do not put a family member there with dementia. No one was qualified to take care of a dementia patient at that facility.

Positive aspect is that it's a beautiful, clean facility. Staff was generally pleasant and responsive but not necessarily well trained. Operational procedures were lacking in clarity, consistency and follow through. Inadequate oversight of resident with limited mobility and vision. Sadly would not recommend.

Appears great from the outside looking in. Public areas are clean. Lack of staff, lack of care, no concern. *calls 4 assistance r unanswered. (Safety concern) Services paid 4 r not provided which is THEFT. Complaints from residence r met w/unconcern & no resolution. Complaints by family members promises made, notes taken & forgotten. Food subpar & might appear on the menu but not on a plate. Who serves breakfast but has no bacon & sausage available, no fruit, old fruit, no crackers. This is an everyday issue. caretakers also serve meals because they r short staffed. Great savings on money which goes right back in2 Civitas pockets @ the cost of residence. Fourth of July festivities on Facebook only. hot dogs cooked n kitchen, buns so dry they crumbled & served late. (They will say due 2 weather but didn’t rain until 4) Facebook page shows great time or just publicity opportunity? 2 many complaints 2 list. Research show common 4 Civitas getting rich @your elderly parents expense.

Assisted Living section was ok. It was when we moved to the Memory Care section when serious concerns began. She was transferred to Memory Care due to frequent falls, not serious dementia. As she stayed in Memory Care she began a significant change in cognition and mental state. Staff appeared that they just wanted patients to be quiet and not be a problem. I have no proof other than what Psychiatrist at hospital stated when my Mom had to be admitted for 10 days due to Psychosis from being overly medicated. Once the Psychiatrist was able to reduce the number of medications in her system she was more like herself before she went into Memory Care section. Her dementia and cognition had greatly improved. We decided to move her out of Cambridge Court. She is doing very well at her new facility.

Staff seems to care but there is a lot of leadership turnover. I've heard the staff comment that leadership only cares about getting rooms filled and don't care about people.

I lived there 8 months and moved out. There were 4 Directors in that time. Staff are constantly quitting. I would go 3-4 weeks without my room being cleaned. They lost so many of my clothes I started doing my own laundry. I wouldn't recommend it to my worst enemy. Another bad experience was bill paying. The first month I wrote them a check and that same day I signed up to have my payment drafted from my checking account in the future. The next day, they took out about 1 1/2 times the monthly bill even though I had just paid it. When I alerted them about the mistake, instead of refunding the money, they kept it and used my money without paying me any interest. I asked for it back several times and they never returned my money. I think they are very dishonest.