Civitas Senior Living

Neat and tidy, friendly folks.

This is very hard to rate. Mom was in during Covid. We were not even in her apartment until a year after she moved in. Her pictures were never hung. We really don't know what her care was, every time we would call in there was a new wellness director. A new CEO a new activities director. It was a horrible experience hence the reason we moved Mom out. Meals were fine most stag very friendly and cleanliness was fine. Don't know how activities were as they never were consistent with keeping up the activities web site. This is a beautiful facility but poorly managed.

I thought Double Creek was a nice facility. But I really didn't like that it was right on the highway. And there was no place for my loved one to walk outside.

Beautiful facility. Many of the caregivers are very nice and helpful. The issue I have is with their communication. They advertise 24/7 care giving, unfortunately they do not have someone answering the phone 24/7 so if you have any concerns it makes for a long day or night. I started calling this time at 11:00 pm no one answered, I was able to leave a message in 2 mailboxes all the others were full. I called 16 more times thru the night finally at 6:30 this morning someone answered. This is not the first time This has happened. If someone would have answered or at least called me back I would not have been up all night. They really need to address this issue. If I'm able to reach the director it would be nice to resolve this issue.

Start up issues with dining room, water supply and landscape.

Due to a steady change of "chefs" and/or budget for food the quality of the food and the service has gone from excellent to mediocre. The number of wait staff has been decreased. If you need something repaired or installed, like grab bars, etc. there is only one maintenance man for the entire complex, so you may have to wait days if not weeks for your turn to come around. Otherwise, the residents are very friendly, the place is clean and the staff courteous and willing to help with many problems. One of the major problems is you can only get Time Warner/Spectrum TV, which is the lowest rated in Customer Service. It seems like something is always going wrong.

I once described living here like being on a wonderful cruise. However, there are two problems which continue to be problematic. Food is "iffy" at best. It is not representative of the on line and brochure brags. Maybe a 2 star at best. Second, housekeeping requires that you remain in your apartment until the maid arrives and you are given no specific or general estimate other then the day. Have requested 2 hour and 4 hour time frames and was refused. So must not leave until they get here or I have to wait for another week.

I loved the facility, however it is clearly for completely independent people or completely dependent with nothing in between. My recommendation was Country Place because it did have 3 varying levels of care that I felt fit the needs of my Brother and wife more adequately. However, my nephew who has no experience with senior care is the decision maker. The turn off for me on day one was the person showing us immediately, without meeting them said they needed to be in memory care. My Sister and I both said they were not that bad at this time. However, she was able to convince my nephew of that so that is where they are. He was told that once in memory care they could never go back to assisted living. This was supposed to be a DADS rule. DADS says No, that is not true. So they are in memory care and recently my Sister in law has been very confused. She has had UTI off and on. I would like to encourage them to drink more water. I find every facility fails in that area. They need to be reminded to drink water and water should be cold. I drank a cup there and it was warmer than room temp! it's memory care, so remind them to drink water and cold water is better. Also my Brother is diabetic and is being fed sweets. Why? He has never liked poultry, but I go and see him staring at a chicken salad sandwich and chicken broth soup...are there no choices????? I see a delicious hamburger in the serving area...for staff????? They are very high paying residents and deserve to have needs considered, especially dietary needs.

I left as the building is unhealthy-mold and this is denied by staff and no remediation to correct Housekeeping is Light and not provided 1/4 of the time Staff turnover is constant The invoicing is non transparent and often wrong with erroneous add ons which staff are not able to correct Meals are not 'nutritional' per the exec. Director on inquiry- A balanced meal low carb and low sugar are not offered on daily menu-

Do not put a family member there with dementia. No one was qualified to take care of a dementia patient at that facility.

Positive aspect is that it's a beautiful, clean facility. Staff was generally pleasant and responsive but not necessarily well trained. Operational procedures were lacking in clarity, consistency and follow through. Inadequate oversight of resident with limited mobility and vision. Sadly would not recommend.

Appears great from the outside looking in. Public areas are clean. Lack of staff, lack of care, no concern. *calls 4 assistance r unanswered. (Safety concern) Services paid 4 r not provided which is THEFT. Complaints from residence r met w/unconcern & no resolution. Complaints by family members promises made, notes taken & forgotten. Food subpar & might appear on the menu but not on a plate. Who serves breakfast but has no bacon & sausage available, no fruit, old fruit, no crackers. This is an everyday issue. caretakers also serve meals because they r short staffed. Great savings on money which goes right back in2 Civitas pockets @ the cost of residence. Fourth of July festivities on Facebook only. hot dogs cooked n kitchen, buns so dry they crumbled & served late. (They will say due 2 weather but didn’t rain until 4) Facebook page shows great time or just publicity opportunity? 2 many complaints 2 list. Research show common 4 Civitas getting rich @your elderly parents expense.

Assisted Living section was ok. It was when we moved to the Memory Care section when serious concerns began. She was transferred to Memory Care due to frequent falls, not serious dementia. As she stayed in Memory Care she began a significant change in cognition and mental state. Staff appeared that they just wanted patients to be quiet and not be a problem. I have no proof other than what Psychiatrist at hospital stated when my Mom had to be admitted for 10 days due to Psychosis from being overly medicated. Once the Psychiatrist was able to reduce the number of medications in her system she was more like herself before she went into Memory Care section. Her dementia and cognition had greatly improved. We decided to move her out of Cambridge Court. She is doing very well at her new facility.

Staff seems to care but there is a lot of leadership turnover. I've heard the staff comment that leadership only cares about getting rooms filled and don't care about people.

I lived there 8 months and moved out. There were 4 Directors in that time. Staff are constantly quitting. I would go 3-4 weeks without my room being cleaned. They lost so many of my clothes I started doing my own laundry. I wouldn't recommend it to my worst enemy. Another bad experience was bill paying. The first month I wrote them a check and that same day I signed up to have my payment drafted from my checking account in the future. The next day, they took out about 1 1/2 times the monthly bill even though I had just paid it. When I alerted them about the mistake, instead of refunding the money, they kept it and used my money without paying me any interest. I asked for it back several times and they never returned my money. I think they are very dishonest.

I've been a resident here for just 5 months. I wouldn't recommend this place to friends or family. Meals are included in rent but food not great! 1 of the 2 elevators has been out of order for a few months. Emergency pull cord call system is only partially working. Windows are FILTHY!!! My carpet is OLD and filthy. The parking lot has had the same potholes since I got here on [date removed] (no driveway repairs yet). My only positive comment is that the dining room staff is great, friendly, and courteous.

We were attracted to them because of the approximation to my sister retrospectively we should have moved my mom to [name removed]

A lot of repeated unkept promises. ED says they're rutting out bad employees, but not getting reinforcements very quickly; thusly, services plummeting. In my estimation, to few Caregivers for the number of residents needing assistance!!!!! Several of us are wheelchair bound. Mgmt expects residents to accept status quo. We're not getting the level of care that we're paying for now, much less now being issued an increase in our fee for care plan & for 2nd person in apt!!!!Menu's & cooking recipes from corporate not designed for an aged population.

The overall experience is not good at all. The cleanliness is fair and the staff are very friendly but the quality of care is terrible. Our loved one won't participate in the activities. The value for cost would be very good if everything else wasn't such garbage and if they ever did what they promised they were going to do. This has been a most frustrating experience. This is the fourth executive Director that we've had at this place. each one of them, promise that they will get our complaints handled ...they agree they are not as they should be. They are always excuses and so far they haven't achieved any of them

The experience was good for the first month, beautiful facility, but too many negatives for the cost. Too many staff turnovers in less than 6 months (from the executive director , wellness director, business office and care staff). Charged for level 3 care that was rarely received. Food was brought to the room with additional daily charges added when asked to take the client to the dining room instead. Room not cleaned on a regular basis. Medications given inappropriately without medication education. Having to install a camera to make sure care was done properly and still wasn't done appropriately, and a lot more issues. we gave a lot of leeway and a lot of promises were made to us, but never kept. Executive director agreed that her staff was not the best or up to par on client care. Again a beautiful facility, but very poor client care, very disappointing considering the cost.