Civitas Senior Living

I chose Valley View because of the location and the price. Also the fact that it was very bi-lingual and we thought that was important. The room sizes here were adequate for his needs. My husband lost a lot of weight while he was here so I am not sure what was going on with the food. Some of the staff was exceptional and some were just doing their job, but generally they were very kind to him.

[name removed] was amazing to work with my loved one. She sends me texts and pictures of my loved one. This is her own doing. The management staff hasn't communicated with me about my loved one's care. The community is close by to my location, it is clean and that is important to me. I feel like I get different answers from management and they don't follow up with my calls. They state that the community has to get approval from an individual for everything, and that individual isn't there when you need to speak to them. I don't feel like it is worth me moving my loved one, due to the complications surrounding a move. My loved one broke their arm. The management never called me about this incident. The only reason I found out about this, is because [name removed] sent me pictures, I had to ask what was on my loved one's arm.

Having parents that experienced both the assisted living and memory care in this facility I feel knowledgeable about both. The director of the memory care unit is amazing! She plans appropriate activities and keeps the patients engaged. Although the administration will say the staff is trained to work with dementia patients they have no special training. Some staff members are excellent some are not. Administrative staff will say response time is less than 10 minutes but that was not our experience. Communication between staff members could be improved. At times conflicting messages were frustrating to family members. Administrative staff is inconsistent. One day overly helpful, then others less than compassionate. In a facility that caters to the elderly especially memory challenged adults, consistency is very important.

Due to COVID-19, this is an unusually difficult time for families who have loved ones in assisted living/skilled nursing facilities. My LO has only been in this facility for 3 months. It’s a first time for us so I have nothing to compare the care or management to but we have had some difficulties to say the least. There’s been a lot of turnover in both management & some in caregivers. Mostly management it seems. It would be a much better time to give a review if we weren’t in a pandemic. From what I can tell not being able to go inside to see for myself is that, for the most part, the caregivers do a good job. My LO has complained frequently about a lack of entertainment & activities which has more than likely been considerably affected by the pandemic. She hasn’t been happy that she still isn’t able to go out of the facility for a day trip now & again which, again, is not the fault of the facility. They seem to be a bit understaffed & some employees have had to double up & work longer hours to compensate. I believe the fact that they just opened in February, then the pandemic took off, & they’ve had quite a bit of turnover in management positions has resulted in less than cohesive management practices & am hoping with a little more time & experience combined with getting this virus under control & allowing family & friends back in & the residents out for excursions, the situation will improve.

The tour went well. [Name removed] was very informative. We discussed possibility of using the assisted living area, with level one added to it. I liked the assisted living facility. The memory care part was not to my liking. I definitely won't use the memory care. I am thinking about assisted living. The memory care area reminds me of adult day care. The activity room is very nice. The outdoor patio is poor, no shade area, no pillows on chairs. The staff was very nice. I liked the dining room at the assisted living area. It's a family private dining area that can be reserved for special occasions.

Didn’t get to tour but front desk friendly, had brochures ready. Very open, clean front room and eating area. Daughter of resident was very pleased with service, her mom happy there with activities

What a surprise I had while visiting Harlingen today. I planned to visit a long time friend, as I have done countless times before, who resides at Valley View Assisted Living. I was denied entry because management has installed a new automated sign-in system requiring multiple computer kiosk entries that makes signing in a chore, requires you to have a telephone and to disclose your number. I have an unpublished telephone number that I was unwillinging to enter into the automated Valley View system and was told by [name removed], the manager, that I could not see my friend. Valley View has definitely made it more difficult to visit residents and I that is a shame!

I stayed at this community for about a month. The staff was friendly and helpful. It was clean and a new building. The food was better here though. It was just to expensive and they were going up on rent again. I had to find another place.

This facility has been a little less attentive than I first expected. Everyone here is personable and friendly, but there just aren't enough caregivers. The ones they do have are just out of high school or college. There is also a really high turnover rate. They should hire more skilled nursing. One thing they have done which is a very big misstep is they have forgotten my Mother-In-Law's medication a few times.The facility itself is clean and new. I really like that they have an App where they give us updates and notifications on what my Mother-In-Law is doing. They have activities like exercise, bible study, painting, and arts/crafts. I would recommend this facility.

The staff here did a great job with our tour, they took their time showing us around and answering all our questions. Everything was clean, The community is nice and the apartments were nice sized. I just felt that it was a too big and the atmosphere was not the best for my mom.

I wish the original person that we set the appointment with was available, but she was out on vacation. I feel our tour was not at a good time. It is a nice community, and from what we saw it looked nice. However our tour was not well received by my mom we did to much walking and went down to many long halls, she felt like the place was empty. It did not give it a warm homey feeling. The apartments we were shown was big clean nice! The surroundings are nice and country cquiet not rushing traffic but very off the beaten path. However we didn't really see anybody, and didn't notice any activities. The staff was kind, but we did find a community that was more active.

When we first arrived, the lady that was taking us on the tour was running late so we had to find some to ask what was going on. When she got there, she was very nice but did not seem as engaged as the other tour guide at the Brookdale. The facility itself was very nice.

During my tour of the Oyster Creek, I liked it in general, their assisted living area was beautiful. But then, walking into the memory care unit, it was a different story. It did not even seem like the same building. The place was not updated. The floors were laminate, and it all looked like an adult day care. That is the reason I did is not chose this place.

I am happy with the care that my wife has now. The staff is very nice and always willing to help. They offer my wife alot of activities and she has made friends here. I know that the food is good and she seems to be happy with everything. This has been a great value for the excellent care that I know she is getting great care. Families should consider this community for good care and a great value.

My father in law had respite care. The community was clean he had a very nice room. I hope in the future the staff can find a way to encourage our loved ones with taking care of their daily hygiene needs. My dad didn't want to shower so the staff would just let him. It was a safe community we felt he was in good hands.

They can improve on their communication. They have not informed me of issues that they have with my Father. There have been a couple of issues that I brought to their attention and they did try to appease me and resolve the issues

For the most part I am pleased. There are some issues that have been slow to establish on a regular basis. Daddy was suppose to have a hands-off shower 3 times a week. This has not happened. His personal laundry is to be done once a week. This has also not been consistent. I have been disappointed in the cleaning of the apartment. He is there because he needs the extra nursing care that they promised was part of assisted living part B. Sometimes it is slow. I understand these are seemingly insignificant concerns, however, it was necessary to find a different place for my mother after she was released from the hospital. She is on palliative care. She has special needs which include an Asept catheter. It became clear that Brookdale, formerly, Canteberry would be unable to adequately take care of her light of the fact that simple things seem to fall through the cracks. This has made it necessary for my parents to live apart at a considerable added expense. While no place is perfect..I am still having to remind the staff about what should be automatic.

It is a nice facility. During my visit, I observed a music session being conducted for many of the residents who were able to attend. A negative was I felt pressure into making a quick decision. The one giving the tour was more aggressive than I felt comfortable with.

Nice Facility. However, they have many difficulties in dispensing medication appropriately. They seem to lose employees quickly and don't do well in the training of new employees. If they could tighten up their policies and procedures and take care to ensure they are being followed then this would be a 5 star place. Activities are great and the director (Ella) is awesome. Weekend manager [removed] is horrible. Caught her watching videos on computer one day. In fact every time I visit she is sitting at the front desk doing absolutely nothing. Recently, I asked if she could have someone take some toilet tissue to my mom (they are supposed to supply this item)...She had the nerve to tell me that she had better things to do than to ensure my mom had toilet paper in her room. Well...it's true she SHOULD have better things to do but she doesn't do them. Day time assistant Naomi is very good. She seems to care and to make an effort to do what is right.

Canterbury GARDENS (independent living) not Court (assisted living). Cleanliness could be better. If maintenance gets done, it takes awhile. No followup on maintenance. Needs more activities especially for men. Overall I am satisfied.