Civitas Senior Living

This place is a good place for healthy, active seniors but not for those who are ill. If I had known what I know now, my mother would not have been placed at Stone Creek at Flying Horse. I remember my mother telling me that a staff member, told her that she was the worst resident there. I feel tremendous guilt for placing her in that place. My mother was bedridden and could not join other residents in the dining hall; as such, her meals were delivered to her. On at least one or two occasions if not more, her overhead lights were not turned on and when she made an inquiry, she was advised that she could eat in the dark. Then she was told to just go back to sleep. I (her daughter) visited my mother nearly every day (sometimes 2x a day) and noticed that at times, her bedding hadn't been changed. From time to time, she'd be wearing the same clothes from the day before. Her laundry also wasn't done consistently each week. At times I ended up changing her bedding, changing her clothes and taking her laundry to my home to wash.

Initial presentation sounds great, after a year when lease is ready for renewal BEWARE! Average was 8 percent .We left because of that and the food

There is definitely a lack of fruits and vegetables, however the Arabella of Longview Senior Living community is actively trying to improve. .

My father passed away in January. The only things I would say are it's a beautiful place with a lot of turnover. The dining situation was hit and miss- sometimes good and sometimes horrible from the quality of the food to the time it took to get it. They are out to make money first and often that is what was shown.

Wife decribed facility as clean; food good; people nice. From my perspective, DC served it purpose, i.e., a bridge between rehab and home. Staff were firm but gentle with the residents. Biggest down side was speech therapy was promised but not delievered. Found my own. Could use more and upgraded daily activities for the folks. Too much time in mornings and afternoons setting with little or nothing to do. Overall, probably a 3.5 experience.

I would not recommend that place. My experience hadn't been good. When there's an issue it's hard to resolve or doesn't get resolved at all.

Unfortunately every community I've experienced is lacking in their ability to treat residents as people who have feelings, opinions, desires and passion. I feel like residents are seen as elderly, frail,near death and their uniqueness is ignored. Staff is there to do a job; serve food, deliver meds. I picked Double Creek because I liked [name removed] (ED)and thought she would be responsive to needs or issues as they came up.

The facility is beautiful and the premises are kept very clean. This creates a good impression for the Observer. However, our personal experience has been very disappointing, and at times exasperating. The response time to help calls from the help pendant is sometimes very long. We do not expect an immediate response, however we do expect for someone to show up and help within a reasonable amount of time, say 20 to 30 minutes. My loved one's room is a total mess, with things scattered and a large pile of laundry, including bed sheets/towels/blankets/and all kinds of clothes in the bathroom area. The workers manage to make a mess on a daily basis. Myself or another family member cleans our loved one's room often, multiple times per week. We even wipe the floors clean, which at times are filthy. I visit often and I do not understand the constant mess. Overall, the staff is friendly and engaging. However, they are understaffed. I believe that if more staff were to be hired, and a supervisor oversees what is going on, things would improve tremendously. The Executive Director and her front staff are incredibly helpful. However, the caregivers have to be accountable so that the residents can get the help that they need.

Ariel Pointe of Sachse is a good fit for my parents. The building itself is light and airy, my parents like sitting by the pool. They haven't met many of the other residents but that might come with time. Their biggest complains are the food and the cleaning service...

Based on our experience with Double Creek Assisted Living and Memory Care, the staff members are very nice and the meals that are prepared for the residents are fine. However they could hire some more staff.

Very clean and orderly. Friendly, but there is no acknowledgement when entering facility. I get more responses from residents. Good quality of care when there is someone who responds. Need incentives to get more staff on board. Not great food and there is more than chaos in preparing food with choices and how good taste vary. More activities and outings. Not certain yet. for the value for cost. Mother is usually waiting for staff to assist because of understaffed personnel.

The community is clean and nicely decorated. Most of the staff is very accommodating, there are a few people that I am communicating very well. There are a few higher level staff that do not communicate very well. Very sales mentality which does not feel like there is true care.

Areas for improvement: I think they need to clean the rooms better. Also, the cost of the room jumped $[removed] in just one month.

My parent has lived at Ridglea for under 3 years. The Director works her tail off - but there isn't a good system of follow-through, and lack of checks and balances on the fundamentals of following the care plan. Staff turnover is of course a challenge for all. Food has gone downhill the last 4-6 mos. The common areas quite lovely and rooms are just fine. Have trouble with cleaning rooms consistently and thoroughly. Biggest issue is you cannot reach someone 24/7. If you call in the day, you often don't get someone. If they can upgrade their system of care and alerts and improve communications with families, then it would be great. Lovely elderly living there. Amazing on-site NP to check on residents weekly. Don't seem to proactively notify family if elder stops attending meals, changes in cognition or changes in walking/energy.

My loved one fell numerous times. One incident they were using foul language when caring for my loved one, the meals were very unorganized. The activity director was outstanding! It was very well appointed but my loved one ended up with a severe fall and ended up in the hospital. When my loved one returned my loved one was worse and then died. It's a very nice facility but I was not impressed with the staff except the activity director. Many times family has to help out with meals. I think my loved one would have been better at [removed]. I think that's the name. We had to have hospice come in. I can't really summarize my experience.

We toured Midtowne Assisted Living and the set up would not have been ideal. It was too large of a facility. It was 2 stories and had very long hallways - that would have been too much for my mother. Also the courtyard they have is not enclosed which is something we were looking for. The local marketing person was unavailable on the day we were scheduled. Instead we had the regional marketing person. She was pleasant but not as personable. Just didn't connect as well. Midtowne is a beautiful facility, but wasn't a fit for Mother.

Communication is poor. Being able to visit has become difficult, since it's hard to get in and out. One visitor in the memory care family member has the code and comes/go as he pleases yet the rest of visitors cannot get in/out unless staff lets them in. Not sure what they were thinking not allowing us to come in and out at main door. I understand the memory care door being let in but I have to leave work early to get to see my dad, and staff has to let me out. Sometimes I have to wait on them. Seems unfair! This may be a deal breaker for me. The memory care area is cleanest of facility. But, residents bathrooms are only cleaned weekly and smell so they need cleaning more. In the open area of facility where visitor bathrooms are unclean and some weekends no toilet paper. The floors need a good sweeping/mopping throughout the facility. Techs seem very sweet. My dad doesn't need much care compared to others but seems fine the care he gets. Memory care need to be treated as assisted living. They deserve refills and desserts at mealtime. Not sure any activities do not sure how to score this one. Not sure we get what we pay for. I was out of town and my dad wore the same clothes several days. Normally I come up and make sure he baths, has clean clothes, so this was disappointing. Aledo Harvest has potential but needs to communicate and get things together like staffing, which is a big issue.

I think they do a lot well, but I think they could be doing better for my loves one specifically. Like, our loved one needs extra motivation to be social, but they mostly let our loved stay in their room alone. That kind of thing. The place is very well maintained. They are almost always super friendly and responsive. Not sure if my our loved has seen the in-house doctor or not. Lack of mental health care. The food is good, but sometimes slow due to what appears to be staff shortages and/or training issues. I think they have plenty of activities available. I wish my our loved would participate more. Maybe a handful of them should be incentivized. We are paying a LOT for this place and I just don't think I'm getting the quality of care that I expected for the price. Probably just not enough workers to spend the amount of time I'm looking for. Nothing outright negative going on. The place is really nice, but I feel like my our loved may be growing even more sad and lonely there they already were. I think they do well with what they have. But (I could be wrong) the top 2 people on site, the Director and the Community Services Director have left very recently for other opportunities. It feels like they are really hanging on and shuffling people around, and I worry that if they don't find good replacements quickly, the care level will drop for everyone. I know my our loved can be tough and stubborn, and they are stuck in their ways a bit. I just wish there were people/things there that would entice our loved to be more social. But to answer the question directly, yes. There is room for major improvement there. The property is beautiful, but I think they need more staff to really get the most of it for the residents. Hopefully they are hiring.

Sometimes I feel like my loved one is being treated like the stepdaughter in Cinderella. I brought up some defects in attention to the staff, and it has helped somewhat but not entirely. People with dementia can be at all different levels, and Valley View's memory care groups them all into one. Which just doesn't work.

This may be common to all facilities right now, but it seems like staffing shortage seems to be an issue that is in turn affecting care. The staff is friendly and they do care a lot, they are just limited in what they can do. We were under the impression there would be 2-3 nurses on site and it turns out that no one on staff is an actual nurse. They have to call corporate in order to get a real nurse out there.