Civitas Senior Living

We toured several places, but the staff here was great. They had great energy and the facility had a monthly awards program for the staff and other ways to recognize them for their performance. We thought that was a great sign and would help keep quality care high and a positive atmosphere for the staff and ultimately the residents. The staff has been great, but they seem to be understaffed and it's affecting all areas. They've gone through 3 directors since we've had our loved one here. The new director is fantastic and trying to make changes to improve things. But there's just a lot of issues, mainly with cleanliness. We were told that housekeeping is daily, but they come maybe once a week. My loved one's room is always messy. We came to visit one day and saw that they were using the laundry hamper that we provided as a trash can for soiled diapers. Her room smelled so bad, it often does. It smells and isn't being cleaned often or properly. During my loved one's assessment with Double Creek, they suggested assisted living and that surprised us. Said she didn't need memory care at that point. When we went to move her in, they then told us they were going to put her in memory care. We weren't surprised and knew it was probably better. The only problem is, all my research had been done based on assisted living and not memory care. Our loved one had a hard time adjusting. They suggested we not visit the first week to give her time to adjust. When we came to visit, we saw that they'd done nothing to help get her set up. All of her clothes were laying on one side of her bed instead of put away. Other things weren't set up. Initially, they offered us a significant special but said we had to sign then for them to honor it. We did, though we had established and even told them she wouldn't be moving in for a couple more weeks. They ended up not honoring it and saying it was because she didn't move in by the deadline. Definitely felt like a bait and switch, they knew the date she was moving in from the beginning. Again, the staff that they do have is great. I'm just having a hard time understanding why things aren't getting done....lack of staff or maybe just post pandemic challenges. I don't know, but we're hoping things improve soon. At this point, I wouldn't recommend them to friends and family.

They are all very friendly. The staff is responsive. They have had a lot of turnover in staff. They have a new cook, so my loved one seems to like the food. They have a lot of activities but my loved done has not participated yet. It was a smaller community, and they seemed to have everything together.

Some of the staff here are excellent, and some have been not quite as excellent. My loved one has been dissatisfied with the food and meals. There has been a time that my loved one was not served even after other residents that arrived after my loved one was served. The food taste could be improved. My loved one has had sometimes difficulty communicating with the direct caregivers in the community my loved one is working with. The family has had good communication with the staff that we have spoken with; however, we haven't had to speak to the direct caregivers my loved one has spoken with.

We haven't been very happy with StoneCreek of Flying Horse, especially for how much we're paying. The nurses are great, but the administration is absolutely horrible. We've been trying to get a phone set up in my loved ones apartment for MONTHS and they have not made it happen. One excuse after the other but no results. It's a phone - pretty essential!! Also, the cleaning is not up to par, not what they agreed to. We regret choosing that location, but feel like we can't move my loved ones because it would set them back so much. I would not recommend this facility to others based on the cost and the total lack of follow through by the administration

Facility is very well-appointed and as with all new construction there are maintenance issues with some units. The biggest issue is the quality of food. For going on two years, they have under delivered on the "restaurant experience." Breakfast is the best meal depending on who is cooking. Portions are skimpy and inconsistent in both quality and originality. Unit price includes meals with no other meal plan options. They have not. been able to adequately staff their housekeeping and dining room.

The staff does well but understaffed. The staff is excellent, awesome and very caring, although they don't have enough staff. The food is better on the assisted living side. Memory care is not the same food and it's dissapointing. It is expensive. Dont' expect to get all the services becaue they can't deliver, due to being understaffed. It's a great place. Overall, we like it.

Our tour expeinrece was just ok, it did not have that homey, friendly feel when you walk in like some others did. It felt secluded and it did not have an open concept. The elevators were down the day that we came to tour.

There is some good and some bad about the community. The other residents are friendly, and the community is clean. The food is excellent quality, and the portions are diminishing due to the rising cost of food. Housekeeping is excellent. There was a flood in the community and they haven't address my concerns over my belongings that were destroyed. The meals are based off a point system. There are some questions that go unanswered, and other questions are answered promptly by the staff.

It's ok for what your paying for. This is pretty much your only option here.

This is supposed to be the best in the area but I would recommend to not loose contact with your loved one moving here. You are the only one that can keep them safe. The people that worked with my loved one directly were very nice to her. The people that lead everything flopped the ball on many things including medications and the way that my loved one was cared for.

They have had some staffing shortages so some things have happened that I am not very pleased about. My loved one slept in a chair for a couple of weeks because his bed did not work and they did not call to tell me that. I think they need to improve on their communication skills to families. They have assured me they will rectify these issues and we are trying to work things out.

This is a brand new place and has been open less than a year. My loved one is in the assisted living side of the building. They have very good meals, and a wide variety of activities for the residents to participate in. The staff is friendly and caring. Things have been changing with some staff for example the chef, and the variety of the food could be improved. It would be nice to see more options of sugar free drinks and juices.

When we agreed to put my loved one here we were promised a lot of things and led to believe some things that were not true. Once we moved him in here, they did not carry through on some of their promises that were originally made. The experience has not been what we had hoped for.

We chose Ariel Pointe at the time because it was closest to family members. They could use improvement on the food, the quality is not very good and service is not up to standards especially for what we pay. The staff are very friendly and the facility itself is decorated very nicely.

I just expected more

Newer facility, good activities (bible study, bingo, crafts, music, etc. 49 residences - available end of June; clean, activities, courtyard.. need to provide TV, phone. if you want one. Everyone seemed busy - not as personable, but friendly

Overall I liked Double Creek. I thought it was a pretty facility. And I liked the person who gave the tour. I was disappointed in what the room looked like though. It had no storage in the bathroom, and the room itself was just like a box. At the place where we ended up, the room has a little more definition/shape to it where you almost feel like you have a separate bedroom. And there's a built-in cabinet, as well as some storage in the bathroom.

I would tell others The amount of money I pay isn't the best care they could provide. I don't feel the community communicates as well as they should.

When we first signed up with them they promised us that they would never increase her rates, within 8 months they have tried to raise the rates twice. The rooms are minimum, and we would not recommend this community to others because they lie. We have not been able to see our loved one lately, but our issue we have is we know she is wearing nasty clothes and not the nice clothes she has. We wish that we were physically able to take her out ourselves

I would want others to know that with COVID we have not been allowed in the facility. They go around on regular checks but have not been responding to her call button which is alarming because she is 96 we are not allowed in. I think that the requirements are too stringent on family members, I think we should be allowed in the room with proper precautions taken.