Civitas Senior Living

Facilities are nice and clean. Staff is underwhelming though. Weekly cleaning don't get done, have had problems with maintenance fixing her toilet, medications have been wrong. Activities often advertised in elevators and around buildings on flyers, but wonder if these even happen.

Scheduled an evaluation with [name removed]and she never showed up. Called her, texted her and finally contacted Harvest about it and we never got a hold of [name removed]. Finally ended up doing a FaceTime call with another person. She was very helpful. Front desk did not know which room was for my mother. I paid an extra day to move in and could not because room had someone else’s furniture.

Staff- They need better communication and a log of who has called, come by, or asked for a particular manager. I've waited for scheduled appointments, gotten callbacks where the person doesn't identify themselves or that they work for The Bluffs, and had directors and assistant directors fail to show up when repeatedly paged. Activities I'm sure are great, but my mom doesn't have the ability to participate in them, so can't really rate them. The dining is good. The food is good and the dining staff are very accommodating. Cleanliness -the place is clean. They stop by rooms daily to do light cleaning, which is great. They pick up and drop off laundry, again very nice because my mom can't do this on her own. Apartment is standard I guess. It's a small studio for NYC prices. My mom doesn't have the means to have more space, so it is what it is.

Do not let anyone do an evaluation of the residents condition, other than their PRIMARY care doctors. And be CONSISTENT with visitations if possible. I just feel that families should be aware to not put all faith In the in-house doctors or advocates to speak on your family members behalf. And there are a few things that can go neglected because family do not stay connected with their loved one or visit often enough to see for themselves how their family member feels.

Maintenance staff was unavailable during move in, maintenance is regularly partially done, food is frequently cold or out of stock items.

Personally, I would rate all questions a "3" out of 5. Might be ok for non assistance needs, but not level of care for a stroke victim which they said they were equipped to help. The staff changed several times in the e months he was there. Care givers tried, but language was somewhat of an issue. Wait times for help were not good.

It was a good facility. The admin made a lot of promises they didn't keep though which was disappointing.

Check out the pattern of rate increases for the lease. The Hamptons have increased up to 8% every year for as long as residents can remember

The staff was generally supportive but not always supportive. The food and service was very bad. I would not recommend it because of the lack of adequate staff and the less than adequate food.

Beware the receptionist. There are better facilities

Staff is friendly but not quite sure my mom's daily needs are being met. Her room is not cleaned on a regular basis, her toilet is filthy and her floor needs to be swept and mopped. I've brought this to their attention and they said they're having issues with housekeeping. Maintenance for installing bracket for tv and replacing lightbulbs in her bathroom took forever. In fact, I replaced the lightbulbs myself. My mom's belongings turn up missing, but I'm told that's part of the MC unit. For 2 weeks, I've taken her laundry home and washed it bc it wasn't being done. Her mattress pad is missing and no sheets on her bed. I made her bed myself yesterday. Wet towels were put in a trash bag with clothes and sat there for days and I took them home to be washed, Food is pretty good and activities are as well. Not sure how it's going with them brushing her teeth or hair. Again, I let the MC director know my concerns. She is on Hospice as well and they take care of her showers and meds.

They claim to be fully staffed, but most days, especially @ night, seem understaffed. They have a salon for the residents, but it has been closed over 4 months due to a pipe bursting and the room flooding. They have been through several different head chefs in the past year, & can't seem to keep a good one. Most of the staff is friendly, but there are a few med techs that I'm not sure were fully trained

Executive directors don't last longer than 6 months. Don't waste your time getting to know them. It's very clear there's something or someone at the corporate level causing them to leave because they all say they're here to stay once they join and then comes the email that they're leaving.

The food was very good, we ate there a few times. The memory care was short staffed a lot and did not get the attention they promised.

Stonecreek is a lovely facility that looks/smells good in all areas. However it is similar to other places as far as care is concerned. Some workers are more efficient and caring than others. You really need to keep in touch to be aware of how the resident care is conducted—especially when extra care is required.

They went through many staffing changes from the top down while we were there and that led to an inconsistent experience. If they get that worked out it would be a great facility. As an aside, we bought her all the furnishings of a fully furnished 1 bedroom model unit at tech ridge. If you are working with anyone looking to furnish a room with bed, side table, dresser, entertainment console, tv, small dining table that fits those rooms, we would be happy to sell for a reasonable price. The furniture all matches and it's very nice.

Cleanliness of facility looks great in common areas, but my sisters apt was often neglected. In summary, if a resident is tracking well, I feel double creek is more than adequate but for someone that is a poor self advocate, I would say stay clear I volunteered weekly there and heard many commentaries on the place many patients left and rent was increased in less than a year. I hope the administrators can become more hands-on, going into each apartment and taking time to listen to their residents

I would recommend the Assisted living side. The memory care side has gotten better, but I would like to still see more improvements. I am still considering lower cost facilities. My favorite this far is still The [name removed]. But price is why we didn't go there.

I think with most facilities they promise a lot when you're touring but when you actually get there the care isn't what was promised. If you can afford a nicer facility I would probably look for one.

The facility is a nice place as far as the look from the outside and the assisted living area where the folks can gather for meals, and it looks and smells clean when you walk in at the entrance and hallways. As far as the memory care area goes, it's smaller and seems not as well vented as the more larger area so often times it doesn’t have as nice a smell of cleanliness as the other area. My husband's room has had a few issues and one still hasn't been resolved even though I was told there wouldn't be a problem with it. There are not as many residents in that area, but I feel there should be consistency throughout the facility. There are many staff members who are very friendly but there are also some who I experienced with personally who are not friendly at all. So again, inconsistency within the staff expectations of how they should treat both memory care residents and their family members. I have also witnessed more inconsistency between med techs and their responsibilities in distribution of both prescriptions and over the counter medications. The food is very good. My husband has no complaints about it and I have actually tasted it myself. There are about a handful of staff who I know by name and really appreciate what they do for my husband. My husband has been in Tech Ridge Oaks since[date removed]of this year and I was hoping to rate this place as five star but because of a lot of things that I hope will change with a little bit more time I can't at this time.