Civitas Senior Living

Absolutely beautiful there, but they were very, very pricey. Aside from that, the only reason we didn't move him here was because of the transportation issue. My dad is in dialysis. They say that they provide transportation to doctors appointments, but that is limited. Their van was not available every day and the guy left at 4:30 and my dad didn't go to dialysis until 3. In terms of food, they had a chef cook and they were pretty flexible on the food.

Everything that we have seen so far looks really great. They are friendly and helpful. They seem to be taking good care of our loved one. So far we have been very pleased with everything they are doing.

I and my sister/husband visited on two different visits, both were impressed. Is in the top two for choices. Staff gave the tour to both of us.

nice, but rooms are small, fabulous memory care.

toured yesterday, the facility is beautiful and staff very friendly! i like the home feeling and the director is very helpful.

The staff does little, to get the residents engaged. Everyone is really nice , and there is good interaction between the residents and staff. It is a clean community, and the care team takes good care of my loved one. There have been changes in staff, so there has been a lot of inconsistencies with staffing. Overall, they could do better with following through with issues.

The only real complaint we have had is we were told if we gave 48 hours notice they would have someone to take her to her doctors appointments. We were then told it only runs on Tuesdays and Thursdays when trying to schedule a ride on a Friday. I do think they could be more detailed with that information up front when residents first move in. It is still pretty early in our expeinrece but my mom does seem to be happy here so far.

We chose The Avenues of Fort Bend because it was a very nice looking facility for the price and the services provided. It is also convenient to where my sister lives. I have only seen my moms apartment, but it is perfect size not too big not too small. The best part about the community is that they have had no outbreaks of COVID 19 and have been great with their safety protocols. I would recommend.

Poor communication with family, regarding care and needs. No follow threw.

i have recently take a tour of this community for my mother and I have no complaints about the experience we had received. The staff where all lovely people to work with and where knowledgeable with all the details of the facility. They had a variety of activities for the residents as well as a great menu for all the residents. It was just not the right location in the end decision for my mom.

We toured this community for care.We needed a room that was bigger. The staff was very nice and helpful. We need an Independent living and that was not available at the time needed. They do offer a menu that was appealing. Activities were listed and would have been something that would have been helpful. We would recommend this community to other families for the care and the value

Opinion based upon 6 weeks of observations/experiences with Oyster Creek staff and facilities. Overall, day to day staff interfaces have been very cordial. The facility is well maintained as has been our individual room. The food is good and meals are conveniently made available to meet different needs. Recreational activities are well supervised and appear to be well attended. The overall facility design is excellent and visually appealing with respect to common area furnishings, lighting and outdoor seating options. I have had to "remind" management on several occasions of staff personal service oversights, but these lapses were corrected and have not been ongoing. Residents are cordial to each other and reached out to us upon our arrival to engage with us.

The office staff is very professional and have the clients interest in mind. When I moved my parents in, there were a couple of things that needed to be done in their studio and the facilities people were prompt to fix / complete them. Most of all, the knowledge that my parents are satisfied with where they are, is fulfilling.

Very pretty facility. Good financial incentives to move there (1 month free rent and waived community fees) but expensive monthly rent afterwards. business office was very unorganized. Interim Wellness Director (who was not LVN or RN) for first several months and then the LVN they hired left after a couple of months. Caretakers were ok but hard to find when needed. Disappointing experience with room and potential for improvement. My parent lived there less than a year and though intentions were good and sincere, the amount of staff and administrative transition during that time made things unsatisfactory to the point of needing to move. Until there is a record of staff and admin stability, I cannot recommend.

My only complaint would be that each time I go down to see my mom she's eating fried chicken nuggets she only has three teeth and she needs a more softer type of food the nuggets for even too hard for me to eat and I have all my teeth.

Lately we've been having a bad experience at Double Creek. Our mom has had to deal with very bad response times from DC staff when she presses her alert pendant. We were told it would be 7-10 minutes before a caregiver would respond. She's been waited much longer, especially at night. And she's soiled herself waiting for someone to assist her. We're considering moving mom to another place. She's made friends there. They have good programs and my mom likes the food. But they seem to be very understaffed.

They seem to be able to work with mom more effectively and overall she seems calmer. The down side is they do not keep her hearing aids charged or her phone.

Paid for services we did not receive. Money was always an issue for the administration. There was a lack of communication. Medication was left unadministered. I had to refill meds and give them to her myself. The staff (besides administration) was great. The food seemed good although my mom did complain.

The Bluffs are a clean well kept facility and those who are truly independently living seem to enjoy the food and social aspect very much.

There are certain great aspects and certain not great ones. We've had the most issues with medication filling and distribution. Getting it wrong. Waiting too long to have it filled. Inconsistent times of delivery especially in evening. Lots and lots of me having to be involved in that. Some of the staff is amazing and some is not so amazing