Civitas Senior Living

Only complaint I have is parking. It is very poor and next to impossible if there is a special event. Otherwise we love this place for our family member.

They pull shady financial stunts. The staff are not helpful or patient with transition for my mom. Non communicative with family.

I pulled my loved one out of there after endless by ups and the hospital. Totally new staff now so cannot t say. Worst experience I've ever had. They need New nurse Aides that give a [profanity removed] and different activities. Don't argue in front of residents. Perhaps to check credentials of nurses aides if they have any training.

They incorrectly evaluated my dad as NOT NEEDING TO USE O2. That was actually my MAIN concern, and the reason I was moving him to Assisted Living. The evaluated him as a level 2. However in order to use oxygen in the facility you have to be level 3. Oops. So they increased my monthly price $[fee removed]. There was a lot of talk and concern and red tape concerning Doctors orders that frankly left me feeling rather uncomfortable. The community fee was $[fee removed]. They charged my card $[fee removed]. Oops. Then I got a letter welcoming a new executive director, apparently they did not have one at the time. They also had a new executive director in [dates removed]. At this point I'm done, and notify them that we would not be moving in. They assured me they understood. TODAY THEY DEDUCTED OVER [fee removed] FROM MY BANK ACCOUNT.The paperwork stated rent was $[fee removed]per month.So far,they will only communicate with me verbally, not in writing. They said they were trying to resolve the issue. If they do,I'll GLADLY EDIT

The friendliness of the staff and the care services depended on the individual caregiver. The agency sent a different caregiver each time a service was delivered and we never got the chance to determine if they were a good match or not. We were never making any progress since we were starting over from the beginning. Communication at times was also inefficient. Everyone tried and means well but it was a frustrating experience for me and not what I was hoping for.

I moved my dad in a few months ago. I was under no illusions that there would be some bumps in the road, but things have gotten worse and I have no idea if they will get better. My father cannot go to the dining room for every meal, so we pay the extra $$$ to have his meals delivered to his room. This means he is the last to receive his meals, they consistently arrive cold, are missing items he ordered, contain items he didn't order, is consistently told the kitchen is out of items from their ala carte menu, such as salmon, hamburger, vegetables, etc. The Grand also relies heavily on temporary nurses and staff from a staffing agency. This causes a huge problem with the administration of medications because they are unfamiliar with the resident's medication requirements. My father has been asked to take over the administration of certain medications because The Grand can't handle it properly. This is well below the level of care we thought my father would receive at The Grand

My mother was in AL and had a bad fall so had to go through that recovery. Before mom left she said they never came and cleaned her room, she always got wrong medication and the cup was left on the counter with another room number written on it. It’s was a constant battle finding her laundry when she would put it out. When she rang her pendant it was always 15 minutes to an hours until they would come to her room nonstop attitude and the workers had foul mouths in front of my mother on told her she don’t need anything else stop pressing the damn pendant. This place is all around a very disgusting work environment and it all starts with the leader ship roles. Mary was honestly the best more sweetest person there and when my mother told me she wasn’t working there no more oh no I definitely chose to make the move this month. If you love your loved ones don’t move them here it is all lies when they do the tour!!!

The staff there do not care. From overnight to day shift the lack of compassion and communication is disrespectful. I’ve heard several different things especially between staff to managers and i regret moving my family in. You can ask 1000000 times for something to be added to their services but it never gets done and puts our loved one in danger. There’s so many communities in round rock PLEASE MOVE THEM TO ANY BUT THIS ONE

My mother has been here for 6 yrs, but last September the new mgmt came in and everything changed. My mom has alzheimer's and diabetes and immediately upon the new staff changes she started being sent out to the hospital for every blood sugar over 200, refusing to just give her more insulin as directed by her doctor. They have refused to help us at every turn, and when we would find a solution that would work for a month and then they would say that they could not do that anymore. Most recently her trips to the ER she has been in diabetic ketoacidosis and her A1Cs are around 11, which is a far cry from the 6 or 7 previously. They have refused to give her a diabetic diet, then refused to give her insulin when they give her an overabundance of carbs. And today when we have finally found a new place that will take her and help her, just out of cruelty they give her high carbs for breakfast and try to send her to the ER, so she will miss her transport to the new location.

My Father passed away in the facility. He was there less than a month. I was told he would be evaluated before he would be able to move in with his wife. I have my doubts that he qualified. Several issues. Will be happy to provided specific details. Care givers Medicine distribution Providing assistance when requested

My loved one was previously a resident at Double Creek Assisted Living and Memory Care for a brief time, but she is no longer a resident there. The overall experience was terrible. The only good things about the facility/experience are the cleanliness and the meals. Everything else is terrible. Based on our experience, I would not recommend Double Creek to others.

Chose the facility because the staff was diverse. Found out the ydo everything to avoid work, like putting family in bed from after lunch until dinner.The caregivers are lazy. They complain about the work but do nothing . The management is absent on the weekends and don't respond to calls during the week.

the food is terrible. I would not move in here. there are not very many activity like they say. the management people are not very nice. the waiters are nice. everybody complains about the quality of the food.

I moved my mother and father there last year. It was a terrible experience. My mother had Alzheimer's and moved into the memory care section and my dad moved into the assisted living side. While his experiences were not good, my mother's were far worse. We moved both my parents as quick as we could to a much better place. Management there does not seem to care.

My parents have been here for sometime, they promise over and over to improve, cleaning, laundry, changing linens. The worst is the food noting like the pictures they advertise. Cold food, same food over and over, small portions, to tough to cut or eat most meat, dried up chicken , hard ribs, tough pork chops. And desert is also horrible. They are charging so ,ice money and the quality is terrible, so sad the management does not care enough to do anything No , Have complained over and over, now they just ignore complaints.

We needed memory care and they insured us that mom was a perfect fit. They are not equipped nor do they have trained(or trained well) staff for anything beyond real early dementia. It's more of an independent living that's locked.

Moved my brother out today. Found him in very poor health condition; admin and “wellness director” were unaware…too busy sitting on their butts in their fancy offices. Under staffed. They don’t follow care plans and don’t even do the simple tasks such as laundry, bed changing, emptying trash, bed making. They dumped my brothers clean? Laundry in his closet in a trash bag one week; he thought they lost his clothes for several days. They did lose his bed sheets. Food service is inconsistent and they even ran out of milk for a couple of days once. They run out of food items as well and serve whatever they can find. Many younger, in-mature staff goofing off, and on their phones a lot. No RN on site. Kitchen staff is always short handed and blasting hard rock music so loud you can hear it down the hallways. Advertised podiatrist visits; not true. Very poor housekeeping; bugs in rooms. Lazy, gossiping, staff on phones not working every time I visited; including admin.

I am thoroughly frustrated and upset with the Grand at the moment. I asked specifically about whether my wife could have wine in her fridge when I made the determination to move her there - the answer was yes. I am now being told that the rule has been changed overnight with no notice to me and that the answer is now No. I called both the head nurse and another contact there in administration and they refused to answer their phones, but I know they were using them because a nurse at the Grand - whom I reached on my own initiative, through the switchboard - told me they had texted her about it. I change all my answers to Zeroes if I could.

Moved family member out. Was not worth the money. Pretty building but doesn’t live up to promises. Don’t put your loved one in this facility. Sub par. Staff turnoff is huge and makes it difficult to get continuity of care. Room small

My parents are residents at Harvest of Aledo, overall our experience at this facility has been terrible. Nothing is like they advertise it to be. We've had trouble regarding the food and have waited for two hours for service, at times. The servers are very nice and a woman that comes from corporate named [name removed], is extremely nice. She has tried to help get things better for the residents. I would think the manager of the facility would show her face and be out trying to help or apologize. I thought the place is supposed to show they care, and why does she not get things correctly done - It seems to only get accomplished when [name removed] from corporate comes in. The Bistro did not have pastries for weeks - Why did the manager not notice or take care of this? It took a cooperate representative to get it going again. In my opinion, she should be getting these things done and show that she cares. It is like she doesn't exist. Sorry, but it is true. Organization cannot get done if she or he is not in the forefront. My parents have not participated in the activities. We would just like to see them get warm good food and not wait. As for Value for Cost, we feel it is almost a scam as we, the children, are still having to bring food, check on them, and make sure they are refilling their prescriptions on time. My sister told them how many days ahead to get their medications refilled, as some refills take longer to get and my dad has gone days without medication as they called the refill in later than told. It has not made it easier for us or them.