Civitas Senior Living

For the most part I am pleased. There are some issues that have been slow to establish on a regular basis. Daddy was suppose to have a hands-off shower 3 times a week. This has not happened. His personal laundry is to be done once a week. This has also not been consistent. I have been disappointed in the cleaning of the apartment. He is there because he needs the extra nursing care that they promised was part of assisted living part B. Sometimes it is slow. I understand these are seemingly insignificant concerns, however, it was necessary to find a different place for my mother after she was released from the hospital. She is on palliative care. She has special needs which include an Asept catheter. It became clear that Brookdale, formerly, Canteberry would be unable to adequately take care of her light of the fact that simple things seem to fall through the cracks. This has made it necessary for my parents to live apart at a considerable added expense. While no place is perfect..I am still having to remind the staff about what should be automatic.

It is a nice facility. During my visit, I observed a music session being conducted for many of the residents who were able to attend. A negative was I felt pressure into making a quick decision. The one giving the tour was more aggressive than I felt comfortable with.

Nice Facility. However, they have many difficulties in dispensing medication appropriately. They seem to lose employees quickly and don't do well in the training of new employees. If they could tighten up their policies and procedures and take care to ensure they are being followed then this would be a 5 star place. Activities are great and the director (Ella) is awesome. Weekend manager [removed] is horrible. Caught her watching videos on computer one day. In fact every time I visit she is sitting at the front desk doing absolutely nothing. Recently, I asked if she could have someone take some toilet tissue to my mom (they are supposed to supply this item)...She had the nerve to tell me that she had better things to do than to ensure my mom had toilet paper in her room. Well...it's true she SHOULD have better things to do but she doesn't do them. Day time assistant Naomi is very good. She seems to care and to make an effort to do what is right.

Canterbury GARDENS (independent living) not Court (assisted living). Cleanliness could be better. If maintenance gets done, it takes awhile. No followup on maintenance. Needs more activities especially for men. Overall I am satisfied.

Neat and tidy, friendly folks.

This is very hard to rate. Mom was in during Covid. We were not even in her apartment until a year after she moved in. Her pictures were never hung. We really don't know what her care was, every time we would call in there was a new wellness director. A new CEO a new activities director. It was a horrible experience hence the reason we moved Mom out. Meals were fine most stag very friendly and cleanliness was fine. Don't know how activities were as they never were consistent with keeping up the activities web site. This is a beautiful facility but poorly managed.

I thought Double Creek was a nice facility. But I really didn't like that it was right on the highway. And there was no place for my loved one to walk outside.

Beautiful facility. Many of the caregivers are very nice and helpful. The issue I have is with their communication. They advertise 24/7 care giving, unfortunately they do not have someone answering the phone 24/7 so if you have any concerns it makes for a long day or night. I started calling this time at 11:00 pm no one answered, I was able to leave a message in 2 mailboxes all the others were full. I called 16 more times thru the night finally at 6:30 this morning someone answered. This is not the first time This has happened. If someone would have answered or at least called me back I would not have been up all night. They really need to address this issue. If I'm able to reach the director it would be nice to resolve this issue.

Start up issues with dining room, water supply and landscape.

Due to a steady change of "chefs" and/or budget for food the quality of the food and the service has gone from excellent to mediocre. The number of wait staff has been decreased. If you need something repaired or installed, like grab bars, etc. there is only one maintenance man for the entire complex, so you may have to wait days if not weeks for your turn to come around. Otherwise, the residents are very friendly, the place is clean and the staff courteous and willing to help with many problems. One of the major problems is you can only get Time Warner/Spectrum TV, which is the lowest rated in Customer Service. It seems like something is always going wrong.

I once described living here like being on a wonderful cruise. However, there are two problems which continue to be problematic. Food is "iffy" at best. It is not representative of the on line and brochure brags. Maybe a 2 star at best. Second, housekeeping requires that you remain in your apartment until the maid arrives and you are given no specific or general estimate other then the day. Have requested 2 hour and 4 hour time frames and was refused. So must not leave until they get here or I have to wait for another week.

I loved the facility, however it is clearly for completely independent people or completely dependent with nothing in between. My recommendation was Country Place because it did have 3 varying levels of care that I felt fit the needs of my Brother and wife more adequately. However, my nephew who has no experience with senior care is the decision maker. The turn off for me on day one was the person showing us immediately, without meeting them said they needed to be in memory care. My Sister and I both said they were not that bad at this time. However, she was able to convince my nephew of that so that is where they are. He was told that once in memory care they could never go back to assisted living. This was supposed to be a DADS rule. DADS says No, that is not true. So they are in memory care and recently my Sister in law has been very confused. She has had UTI off and on. I would like to encourage them to drink more water. I find every facility fails in that area. They need to be reminded to drink water and water should be cold. I drank a cup there and it was warmer than room temp! it's memory care, so remind them to drink water and cold water is better. Also my Brother is diabetic and is being fed sweets. Why? He has never liked poultry, but I go and see him staring at a chicken salad sandwich and chicken broth soup...are there no choices????? I see a delicious hamburger in the serving area...for staff????? They are very high paying residents and deserve to have needs considered, especially dietary needs.

We were attracted to them because of the approximation to my sister retrospectively we should have moved my mom to [name removed]

A lot of repeated unkept promises. ED says they're rutting out bad employees, but not getting reinforcements very quickly; thusly, services plummeting. In my estimation, to few Caregivers for the number of residents needing assistance!!!!! Several of us are wheelchair bound. Mgmt expects residents to accept status quo. We're not getting the level of care that we're paying for now, much less now being issued an increase in our fee for care plan & for 2nd person in apt!!!!Menu's & cooking recipes from corporate not designed for an aged population.

The overall experience is not good at all. The cleanliness is fair and the staff are very friendly but the quality of care is terrible. Our loved one won't participate in the activities. The value for cost would be very good if everything else wasn't such garbage and if they ever did what they promised they were going to do. This has been a most frustrating experience. This is the fourth executive Director that we've had at this place. each one of them, promise that they will get our complaints handled ...they agree they are not as they should be. They are always excuses and so far they haven't achieved any of them

The experience was good for the first month, beautiful facility, but too many negatives for the cost. Too many staff turnovers in less than 6 months (from the executive director , wellness director, business office and care staff). Charged for level 3 care that was rarely received. Food was brought to the room with additional daily charges added when asked to take the client to the dining room instead. Room not cleaned on a regular basis. Medications given inappropriately without medication education. Having to install a camera to make sure care was done properly and still wasn't done appropriately, and a lot more issues. we gave a lot of leeway and a lot of promises were made to us, but never kept. Executive director agreed that her staff was not the best or up to par on client care. Again a beautiful facility, but very poor client care, very disappointing considering the cost.

There is room for improvement

Mom's room was filthy!!! Her bathing/hygiene schedule was up & down at best. It was a friendly environment & she enjoyed the activities. Her med tech [name removed] was my favorite. The management was in disarray!! Constant employee changes!! At this time I would NOT recommend it until corporate steps in & fixes these glaring issues

The facility is not up to operating staff. Both numbers and training. The food service is horrible. There is a lot of turnover and long wait times for food. Not to mention the selection of food options is not good at all!! At this point, I would not recommend Harvest of Aledo. If and when they get things corrected, then I might have a change of opinion.

A good facility but lack of staff in memory care. Short staff caused staff to work doubles & effective & efficient care was not always provided. Also pay by monthly check not direct draft as my father passed away on the [date removed] of the prior month & on the [date removed] of the next month they automatically drafted a payment & took almost 60 days to return the payment.