Civitas Senior Living

I and my sister/husband visited on two different visits, both were impressed. Is in the top two for choices. Staff gave the tour to both of us.

nice, but rooms are small, fabulous memory care.

toured yesterday, the facility is beautiful and staff very friendly! i like the home feeling and the director is very helpful.

The staff does little, to get the residents engaged. Everyone is really nice , and there is good interaction between the residents and staff. It is a clean community, and the care team takes good care of my loved one. There have been changes in staff, so there has been a lot of inconsistencies with staffing. Overall, they could do better with following through with issues.

The only real complaint we have had is we were told if we gave 48 hours notice they would have someone to take her to her doctors appointments. We were then told it only runs on Tuesdays and Thursdays when trying to schedule a ride on a Friday. I do think they could be more detailed with that information up front when residents first move in. It is still pretty early in our expeinrece but my mom does seem to be happy here so far.

We chose The Avenues of Fort Bend because it was a very nice looking facility for the price and the services provided. It is also convenient to where my sister lives. I have only seen my moms apartment, but it is perfect size not too big not too small. The best part about the community is that they have had no outbreaks of COVID 19 and have been great with their safety protocols. I would recommend.

Poor communication with family, regarding care and needs. No follow threw.

i have recently take a tour of this community for my mother and I have no complaints about the experience we had received. The staff where all lovely people to work with and where knowledgeable with all the details of the facility. They had a variety of activities for the residents as well as a great menu for all the residents. It was just not the right location in the end decision for my mom.

We toured this community for care.We needed a room that was bigger. The staff was very nice and helpful. We need an Independent living and that was not available at the time needed. They do offer a menu that was appealing. Activities were listed and would have been something that would have been helpful. We would recommend this community to other families for the care and the value

Opinion based upon 6 weeks of observations/experiences with Oyster Creek staff and facilities. Overall, day to day staff interfaces have been very cordial. The facility is well maintained as has been our individual room. The food is good and meals are conveniently made available to meet different needs. Recreational activities are well supervised and appear to be well attended. The overall facility design is excellent and visually appealing with respect to common area furnishings, lighting and outdoor seating options. I have had to "remind" management on several occasions of staff personal service oversights, but these lapses were corrected and have not been ongoing. Residents are cordial to each other and reached out to us upon our arrival to engage with us.

The office staff is very professional and have the clients interest in mind. When I moved my parents in, there were a couple of things that needed to be done in their studio and the facilities people were prompt to fix / complete them. Most of all, the knowledge that my parents are satisfied with where they are, is fulfilling.

Executive directors don't last longer than 6 months. Don't waste your time getting to know them. It's very clear there's something or someone at the corporate level causing them to leave because they all say they're here to stay once they join and then comes the email that they're leaving.

The food was very good, we ate there a few times. The memory care was short staffed a lot and did not get the attention they promised.

Stonecreek is a lovely facility that looks/smells good in all areas. However it is similar to other places as far as care is concerned. Some workers are more efficient and caring than others. You really need to keep in touch to be aware of how the resident care is conducted—especially when extra care is required.

They went through many staffing changes from the top down while we were there and that led to an inconsistent experience. If they get that worked out it would be a great facility. As an aside, we bought her all the furnishings of a fully furnished 1 bedroom model unit at tech ridge. If you are working with anyone looking to furnish a room with bed, side table, dresser, entertainment console, tv, small dining table that fits those rooms, we would be happy to sell for a reasonable price. The furniture all matches and it's very nice.

Cleanliness of facility looks great in common areas, but my sisters apt was often neglected. In summary, if a resident is tracking well, I feel double creek is more than adequate but for someone that is a poor self advocate, I would say stay clear I volunteered weekly there and heard many commentaries on the place many patients left and rent was increased in less than a year. I hope the administrators can become more hands-on, going into each apartment and taking time to listen to their residents

I would recommend the Assisted living side. The memory care side has gotten better, but I would like to still see more improvements. I am still considering lower cost facilities. My favorite this far is still The [name removed]. But price is why we didn't go there.

I think with most facilities they promise a lot when you're touring but when you actually get there the care isn't what was promised. If you can afford a nicer facility I would probably look for one.

The facility is a nice place as far as the look from the outside and the assisted living area where the folks can gather for meals, and it looks and smells clean when you walk in at the entrance and hallways. As far as the memory care area goes, it's smaller and seems not as well vented as the more larger area so often times it doesn’t have as nice a smell of cleanliness as the other area. My husband's room has had a few issues and one still hasn't been resolved even though I was told there wouldn't be a problem with it. There are not as many residents in that area, but I feel there should be consistency throughout the facility. There are many staff members who are very friendly but there are also some who I experienced with personally who are not friendly at all. So again, inconsistency within the staff expectations of how they should treat both memory care residents and their family members. I have also witnessed more inconsistency between med techs and their responsibilities in distribution of both prescriptions and over the counter medications. The food is very good. My husband has no complaints about it and I have actually tasted it myself. There are about a handful of staff who I know by name and really appreciate what they do for my husband. My husband has been in Tech Ridge Oaks since[date removed]of this year and I was hoping to rate this place as five star but because of a lot of things that I hope will change with a little bit more time I can't at this time.

The shared living spaces seemed to be well kept but the first time I visited Mom's room it was not good. Clothes scattered on the floor in the bedroom and bathroom, bathroom counter covered in clutter. Her bed was covered in a huge urine stain and the bathroom and bedroom smelled of urine. Her closet was a disorganized mess and many pieces of her clothing were missing and no one seemed to have an answer about where they were. Many items were never recovered. Some staff was better than others. Mom had several falls while at the facility. The last fall a few weeks before her death was a severe one. I was told it happened during a shift change when she was not fully supervised. The staff was not forthcoming with information when things happened unless I questioned them. They didn't seem to have a lot of variety in the meals. Lots of chicken nuggets and fries. I don't think the quality of care justified the cost. Though the care was better than what she had received with home care services.