Civitas Senior Living

There are many long term employees. My father likes having the same person caring for him. Cleanliness is a problem. It took many months to get on a distribution list regarding what the facilities are doing. Executive director is not the most responsive. I know, in general, assisted living facilities do not pay a lot to the employees. That being said, I think you would find the same issues (potentially) at any facility. My dad likes it and that's all that matters.

Memory care is as well as can be expected. Probably better than most. Their hallway is wide and open. There's plenty of room for the patients to walk around or sit in recliners. It is expensive, but care means a lot to our family. Remember this is overall for memory care. Sort of expensive, but the care is better than most other homes.

It could be a little cleaner. They are friendly. The interaction with the staff is good. Most of the time, the food is good. We picked this community, because it's close, clean, nice and they offered what my loved one needed at the time. They can improve on being more attentive to the residents. I would recommend to other families.

The community made it extremely easy and stress-free to move my dad directly from being a hospital inpatient to being a resident. I was able to move him in to the community directly from the hospital so he didn't have to return to his actual home. Because he has Alzheimer's this made the transition much less stressful. The communication from staff is good. The community is great for residents who are able to come and go on their own.

My opinion on Arabella so far is that the staff is super friendly - they are not very organized in keeping track of stuff though. They seemed to make changes on the food, it used to be better but has gone downhill. They claim that they clean the apartments once a week, but it is not a real thorough clean. I know that just like everyone else they are short staffed and doing the best they can, but with what we are paying I think they need to figure out the food situation and the cleaning of the rooms. It is a great apartment, the community is awesome and the people are very nice.

They are really good to my loved one. There are some things they need to figure out and work on, but they are on their way to doing a really good job.

It's necessary for families to always advocate for their resident. You really need to check up on them and make sure that the facility is doing their due diligence. The only thing I find that is a little troubling is Double Creek has only one aide per floor. Even two aides per floor would increase the quality of care and assistance dramatically. But overall I am very pleased with what they're doing for my loved one. And they try very hard - they're never lackadaisical. If I bring up any issues, they take care of them within a reasonable time frame.

This was a nice community. I didn't like they had a small outdoor area for the residents with no view.

They are very friendly and helpful and caring about their residents. It provides a great sense of community! Unfortunately, on many days, the meals in the dining room are not satisfactory (dried out, very spicy, or refried) and have extremely long (45 minutes+) wait times. If the dining service issues get fixed, it would score 5 stars!

We loved the community. My loved one preferred another community and we felt it was more than we wanted to spend.

Overall, our experience at this facility has been good so far. If I had to do it over again, I'd still choose this facility, but there have been a few challenges. There's been a lot of turnover, which causes things to be inconsistent. Housekeeping, for example, varies. The cleanliness of the facility is good, but my loved one's living area varies from good to really good. I will say, the smell of urine used to be noticeable most times when I would visit, but has totally gone away in the last 3 weeks or so. That's been a great improvement. Also, the Operations individual could improve his bedside manner. Mainly, I think if Management improved here, then the rest would follow. A clean up in Administration would go a long way. I don't want to seem negative, this is a good place overall. Not top of the line by any means, but an affordable good place. We're happy with it. I would recommend this facility to family and friends.

I have been here almost tree years. Overall very good experience. I feel when people are out for a month or so there should be some monetary compensation for 70 + meals for a month not eaten but paid for. The same thing should apply for those out in hospitals and rehab. The servings have gotten smaller but we pay the same. We have more and more people moving in. It seems to me that the budget for food portions should be raised considerably to compensate, not lowering portions. The Indendent Living activities person makes sure we have plenty activities going on but many times is pulled to do other things for other departments. She needs an assistant and/or a raise for all the work she does. There was an assistant before and there have been more people move in, so it sense to get another assistant may be necessary.

My Mom came out of some rough surgery and the staff was there to help from Rehab to placing us at Tech Ridge. The facility is clean, very festive and a recent change in staff has made it feel more safe and has taken the worry away.

We chose The Avenues of Fort Bend because they had availability at the time we needed it, a lot of other places were full. Overall it has been a pretty good experience so far.

The community is very good about knowing the people that are there and taking an interest in them and showing kindness. They are very good about planning and maintaining a variety of activities. They could improve the family and guest check in process for visiting.

It was a nice facility, and they had a pool. It was a larger community. The tour guide was nice. They did not have a room available for my loved one.

Staff changes a lot. Cooks change a lot. There aren't many activities for men to do. My father has home health visit him daily, which is great for him.

I toured this facility and it was nice. Friendly staff and very clean. However, it's a large campus and my loved one would have been too far from the dining area. Not an ideal fit for us, but great option if that wouldn't be an issue for your loved one. It was also higher priced than some of the other places we toured.

I toured this community and it was pretty good. It was our second choice. The staff was very friendly. The facility looked good and clean. The activity room and dining area were both nice with lots of windows and felt roomy.

Cambridge Court is doing a great job of taking care of my loved one and the family is thankful for the services they provide. We picked this location because, they are in Mesquite, close to family and familiar to my loved one. Also, the staff worked diligently to get her placed quickly. We also really appreciated the doctors that would come see her there,since she was no longer willing to go to their offices