Civitas Senior Living

If you're thinking of moving here it is a great place to be. the residents and staff are great. The staff are very helpful to get your problems solved in a timely manner. I feel safe and very comfortable here.

The close proximity to my home was a key factor in placing my brother here. I can be there quickly or even multiple times in a day if needed. The warm atmosphere of Harvest far exceeds other facilities nearby. adequate staffing is always a concern as well as training of said staff.

We received a call from the facility today about an incident with my father-in-law last night. Anytime that they have any concerns they reach out to us. It is a huge value to us because they know his typical schedule and if he deviates from it, they see it as something to watch out for. I have never eaten there, but I saw a lot of residents eating and they seemed to enjoy it. From my perspective they had a great variety of options that they offered. It seems like they have a lot of great activity options, including Veterans meals. It is a little expensive, but the apartment is very nice. I would live there if I could. I have really appreciated the management and front desk staff because they know my father-in-laws health issues and are mindful of that. He can get very angry because of the dementia. They let us know if it gets really bad or they have concerns but they have enough experience with that type of thing that it doesn't faze them.

I would recommend Double Creek Assisted Living & Memory Care to a friend.

It's very clean, good meals, and friendly staff. I would recommend Clear Fork Senior living to others.

I would recommend to others. It's a good place for your loved one. It was close to my home and I had heard good things.

The facility works all three areas, independent living, assisted living and memory care. I only deal with the assisted living part. Can't comment about the other two. Appears better suited to independent living but that subjective.

The staff is very friendly and helpful. The housekeeping staff do a good job. Communication with family is good. The move in process went smoothly. The food is good most of the time. The quality of food is good, just over cooked at times. Suggestions: More menu items for people on dialysis and transportation on the weekends for the residents.

I admire the overall dedication of the staff at The Brooks of Cibolo community! It's a bright and clean facility!! We would recommend this community to other families based on the experience we have had so far.

Clearfork has given us the ability to know while we are away from our loved one we can feel comfoted knowing they are taking care of them and they are recieving the care they need. This provides an ease of mind knowing things are handled.

Super friendly staff. Not always quick to help. They went on lock down this past month for Covid and were delivering meals to rooms and "forgot" about our loved one a couple of times. My loved one was in memory care there for a little over a week. When my loved one was able to eat, they did not tend to the needs. We had to request that they feed our loved one. It was really disappointing

It's a beautiful facility. The staff is caring. They could do better rotating the menu. My Mom gets tired of stuff but other than that I highly recommend it.

I am new to the area and heard about this facility and how great everything was including the memory care. I have been looking for my loved one a nice place to be where she will be taken care of correctly. As I am a nurse that has previously worked in facilities/ homes. The facility is great everything I was told. I spoke with an [name removed]. Which I believe she is the memory care coordinator or manager and a [name removed]. Well they were very informative about everything. While I am still looking around to make sure of the facility. I want to say this is a great place. I just want to look at a couple of more places before I make my final decision. Thanks to [name removed] for all the info.

The meals are good depending on the menu. They have a great maintenance supervisor as well as cleaning staff. My family feels we are well protected and the other residents that are living there are great!

My mom is currently a resident at The Bluffs of Flagstaff. My only comment is the food is delicious, but they run out of stuff all the time. The servers don't know and then they just bring you something else without asking if you would like it. Oh and the staff are great, but as with everywhere else, they are short staffed and many of the employees are trying to do 2 and 3 jobs. Overall, my mom is very happy at The Bluffs of Flagstaff.

I would recommend Tech Ridge to any friend & share my experience has been positive.The staff was welcoming, & the facility is very clean.

Our family had an in person tour with Alexis Pointe and we loved this community. However it was about [fee removed] more per month and they talked to our loved one sort of like she was a child.

What our family likes the most about The venues of Fort Bend are the people that are there. Based on the experience we have had so far, we would recommend The Avenues of Fort Bend community to other families

Overall it has been good! But administration is slow at getting thing done. We have asked for things that have yet to be done, but we know they are short handed and our request are not urgent. Sue to our schedule and still settling -in, we have not eaten there or done activities yet.

As far as value goes, I give it a 4 because we find out as we go that some services we expected to find are "dependent on availability", and some they won't do at all. In comparison to other facilities in the area. The Bluffs is much more affordable. The facility is very clean and inviting, but I feel like there could be more attention paid to the cleanliness of his room. My biggest problem has been with the business end of things. I receive invoices just a few days (a couple times, hours) before they are due and have to scramble to pay them before late fees are charged. When my dad first moved in, twice I had to go downstairs to pay bills while I was trying to get him settled in his room because "we forgot to charge you for this, and if you don't pay it today, there will be a late fee. Oh, and I will only be here another 45 minutes". I didn't have my checkbook with me, and there was no time to go get it. I was told I could pay the bill through the portal which I did not have set up. It was set up for me and I made the two separate payments with my VISA and then found out when I got the receipt that I was charged over [fee removed]for each of the two transactions because I used my VISA. I was never told there would be an extra fee for something I had to do because I was given last minutes notice. The late fee would have been cheaper. They did eventually refund those extra charges after I complained. I was told they would invoice for the next month's rent by the 15th. I was invoiced for July on [date removed] and for August, yesterday [date removed]. Payment is due on the first. They do have an automatic payment system set up so payments can automatically be withdrawn from your bank, but I don't want to use it, because, at this point, I don't trust the accuracy of their invoices. I want to see the invoice before I pay it. On the whole, my dad is very happy living at The Bluffs, and says the care givers are very helpful. We've had a few issues with my dad's physical limitations and his 98 year old decision making skills (or lack thereof), but Tammy, the wellness coordinator, has been phenomenal in working with me to get things sorted out.