Civitas Senior Living

I would recommend to others. I picked them because of proximity to family

In general most of mom's care was fine. At times it seemed like having to change mom or clean her up was a nuisance. Sometimes they would get a little rough with her. ( Not necessarily too rough but not gentle either. (Definitely not abusive) Mom missed many meals because they would deliver the food to the room and leave it on the counter in the kitchen. Mom was bed ridden so she couldn't get her food, so she would call my brother or me and complain about it. It would improve for a few days then we would start over again and so on. Overall it was fine, just needed more compassion when it came to her needs. Would definitely recommend if the resident didn't need personal care as much as mom did at the end.

Since August we have discovered more and more aspects of Elk Creek like and more to like about each one. The staff here is genuinely caring and actively helpful. Monthly family nights are very well planned for residents and family members' enjoyment. The attention to detail and quality of food and activities is exceptional.

They don't know how to make beds! They don't deliver Amazon or open the boxes when asked Burnt toast for breakfast Food can be slow coming to table or waited 20 minutes after order then said they can't do it The people that come to rooms and we interact with are really good, helpful and polite!!!

They were one of the few that would accommodate my mother's transfer equipment .Facility is very nice and clean. Just not perfect so I can't give it a 5

Our overall experience with Double Creek has been generally positive. It was much more so in the beginning but once they fired [name removed] (director), the turnover became even greater than it already was. Cleanliness is okay. They had a contract with the cleaning service that was subpar. It was disgusting for a time but [name removed]heeded our feedback and that was rectified. Now it's mostly okay. The staff have always been friendly. Our issue has been the turnover. Just when we thought things were stabilizing, we got to experience an entirely new crop of staff, including the director. I believe the quality of care is okay. But my mother-in-law's dementia is pretty severe so we can't know the full extent beyond what we experience. The meals certainly are of good quality. My mother-in-law eats wonderfully there and has a great appetite, which wasn't always the case. Their activities are fantastic! From exercise to entertainment, they've always been very thoughtful about stimulating the residents. The cost has gone up quite a bit. And this was even before my mother-in-law's needs became more.

I think the events could be much better, there is not a lot of action for the residents. Sometimes I do feel that the facility is understaffed at times especailly after 7.

I would recommend it. For me I picked them, because they are very close to my house and they accommodated me during what was a fast moving situation

Overall, it is a very nice facility. The people here are friendly and competent. The apartments are large enough. That really covers it. I do recommend this facility. It's the best in Longview, Texas

The staff here at Legacy Oaks of Azle are very caring, attentive, and never get upset with people here. They have many activities to keep us busy during the day and they check on us often to make sure everything‘s all right. The food here is good and they keep the room here very clean. The staff goes above and beyond to make sure everything is comfortable and we’re happy here.

We are pleased the apartment floor plan and view of pool area. We are pleased with staff and activities.

I would say I don't recommend them right now. Having huge issues with staffing. Just raised my mom's rent [amount removed] a month and cut menu items.

They are very friendly. My Mom is in independent living so they don't do much for her but I know she is safe. If she needed help it is there. Biggest complaint is price and it keeps going up . As soon as my housing situation allows I will bring my Mom to live with me.

Improve on communication. We like the residents in the community and overall we would recommend this community to other families based on the experience we have had

I have recommended Harvest to friends looking for their parents. My mother passed away a year ago, there was staffing changes, so hopefully they are keeping the same caring standards.

The cost is not as good as the money they get. There's not enough adequate help, dining room or the floor. The food is not that great. You certainly don't get what is being paid for!

The staff is very attentive and the faculty is very nice. The food can be bland. My father tells me that the weekend meals are lesser quality in terms of execution than weekday meals. Weekend waitstaff is not as skillful.

The residents. Everyone is so friendly and we get together for activities and games. Someone is sick or hurt we all pitch in. Food. The cooks don't read the menu or the food orders so we don't get what is on the menu or what we ordered.

I would highly recommend it.

Very nice place but issues with staff turnover and clinical knowledge are deficiencies. Meds not given on time. Loosing meds. Food not on time, not producing meals that are on the menus, only offering a sandwich multiple times. Not enough staff to take orders and deliver food. Facilities staff is great and the administration staff is nice and helpful.