Civitas Senior Living

I think they do a very good job overall at Midtowne Assisted Living! The staff here is friendly and professional, and they do a great job looking after the people who live here. The facility itself is brand new, and they do a great job keeping things looking clean and well kept. I toured quite a few options in the area while I was looking for senior care, and this place really stood out to me as one of the best!

I placed my mother in Canterbury court assisted living on 22 February and she made a quick adjustment. The room is wonderful and the staff is very friendly and helpful. The activities are great for the people and they continue to keep the people active and engaged with each other. Mom danced at a Madagascar party. She hasn't danced in years! This was a joy to see. I can find nothing so far that we are unhappy about. This has been wonderful for us and we were assisted by a home for mom. I can only hope others can find such a good fit for there loved ones.

My father really likes it there. Facility is only about a year and half old. This is an assisted living facility but not a skilled nursing place. He gets around ok so it works out fine. The staff seems to really care about everyone there and are super friendly. They make sure that he comes down for every meal and if not, they go and check on him. It was fairly comparable in price with others in the area, but they don't charge extra to do his laundry and some things that other places would charge more for. I also found out that there is a non-refundable community fee just to get in. I found $2500. and also $2250. on some, but this facility was $1500. That being said they gave a break to my father because he is a veteran :-) only $750. My father unfortunately has cancer and is no longer being treated, so one thing that I also found out along the way is that you can get hospice set up ahead of time and they can take over the medical aspect (upon insurance approval). The facility and the hospice service/facility work together to make sure his health is monitored. When he lost balance and hit his head they let me know and between the two they took care of everything. Less stress on me and it wasn't me with him at the ER for once!

I've only visited a few times myself, but my Dad seems to like it here. It is a nice looking, clean community, and the staff all seem very friendly. It's "affordable" as far as assisted living costs go. Dad has also had good things to say about the food.

They stuck out over other places because of the responsiveness, comprehensive care for set monthly fee, flexibility in working with supplemental care givers and hospice, affordable price, quick move in. Very friendly, kind, thoughtful.

If we had waited longer, I don't think we could have done it alone . The people are very friendly. Everyone speaks to everyone. The food is surprisingly good. The daily menu is extensive. There is often a wait to get your food. They need more waitresses. All of the help are very friendly. There are many activities for women, not so many for men. The apartments are beautiful and well appointed. Everything is new.

I'm a very outgoing person and enjoyed my neighbors and staff. I was invited to be an ambassador host and got involved with many activities. It's a good place to live when you need to make changes as we age. The apartments are nice and they offer up to 3 bedrooms plus covered or one car garage for a fee which is a benefit. Activities are nice as in house and outings. We have a pool area which is nice but, would prefer a heated pool for longer use which is recommended for seniors health benefits. They have a small area with raised garden beds which you can sign up for the garden lovers. A small dog park to let your pet run off leash.

They are responsive. I do feel like medicine management was an area that we really struggled with. It has gotten better. Also, there's a large turnover of care takers. I don't feel like this is just specific to Long Creek, but do believe for the money we pay that this is an area that should be able to be prioritized. The place is very nice. Both residents and support people are kind and helpful. I do feel that my loved one is well taken care of. Communication is strong and there is a willingness to listen.

If you have very low expectations of activities (crafts, in residence) and understand supply chain constraints on dining everything will be fine.

I would recommend to others. I picked them because of proximity to family

In general most of mom's care was fine. At times it seemed like having to change mom or clean her up was a nuisance. Sometimes they would get a little rough with her. ( Not necessarily too rough but not gentle either. (Definitely not abusive) Mom missed many meals because they would deliver the food to the room and leave it on the counter in the kitchen. Mom was bed ridden so she couldn't get her food, so she would call my brother or me and complain about it. It would improve for a few days then we would start over again and so on. Overall it was fine, just needed more compassion when it came to her needs. Would definitely recommend if the resident didn't need personal care as much as mom did at the end.

Since August we have discovered more and more aspects of Elk Creek like and more to like about each one. The staff here is genuinely caring and actively helpful. Monthly family nights are very well planned for residents and family members' enjoyment. The attention to detail and quality of food and activities is exceptional.

They don't know how to make beds! They don't deliver Amazon or open the boxes when asked Burnt toast for breakfast Food can be slow coming to table or waited 20 minutes after order then said they can't do it The people that come to rooms and we interact with are really good, helpful and polite!!!

They were one of the few that would accommodate my mother's transfer equipment .Facility is very nice and clean. Just not perfect so I can't give it a 5

Our overall experience with Double Creek has been generally positive. It was much more so in the beginning but once they fired [name removed] (director), the turnover became even greater than it already was. Cleanliness is okay. They had a contract with the cleaning service that was subpar. It was disgusting for a time but [name removed]heeded our feedback and that was rectified. Now it's mostly okay. The staff have always been friendly. Our issue has been the turnover. Just when we thought things were stabilizing, we got to experience an entirely new crop of staff, including the director. I believe the quality of care is okay. But my mother-in-law's dementia is pretty severe so we can't know the full extent beyond what we experience. The meals certainly are of good quality. My mother-in-law eats wonderfully there and has a great appetite, which wasn't always the case. Their activities are fantastic! From exercise to entertainment, they've always been very thoughtful about stimulating the residents. The cost has gone up quite a bit. And this was even before my mother-in-law's needs became more.

I think the events could be much better, there is not a lot of action for the residents. Sometimes I do feel that the facility is understaffed at times especailly after 7.

I would recommend it. For me I picked them, because they are very close to my house and they accommodated me during what was a fast moving situation

Overall, it is a very nice facility. The people here are friendly and competent. The apartments are large enough. That really covers it. I do recommend this facility. It's the best in Longview, Texas

The staff here at Legacy Oaks of Azle are very caring, attentive, and never get upset with people here. They have many activities to keep us busy during the day and they check on us often to make sure everything‘s all right. The food here is good and they keep the room here very clean. The staff goes above and beyond to make sure everything is comfortable and we’re happy here.

We are pleased the apartment floor plan and view of pool area. We are pleased with staff and activities.