Charter Senior Living

First visit impromptu on Sunday afternoon. Greeted with smiles and very helpful CNA. Quick tour of very small unit. Nice staff, but older building and very small courtyard area. Common area seemed very dark. All private, very small rooms with ensuite bathrooms. Shower is old style tub that you need to step up over to get in. More staff to patients than most.

No confidence in care from aids nurses to billing.Beautiful building on lovely wooded grounds

Less than one week in the place and services that were promised have not been given. Have not gotten answers to questions we have. Was not told weekends were a bad time to move in. The place seems to be understaffed everyday but especially on the weekends.

They have been very attentive and good with my Mother. She has advanced dementia. However, they could use more experienced staff especially on the weekends. I have even heard the staff (weekend staff) yelling at some of the patients.

Our experience with Emeritus at Pikesville has been somewhat mixed. My loved one is only here for a brief stay while he recovers from an injury, which is good because I don't think this would be a good permanent solution. While the staff seem friendly and helpful, the facility and the services they provide could all stand to be improved. The place seems shabby and in need of some renovations, and the activities and food could use work.

Our experience with Emeritus at Wilson Mountain has been somewhat of a mixed one. The facility itself is nice enough, it is clean and well kept and the staff have been friendly for the most part. However, I really get the feeling that they're more in it for the money here. More than once I have seen more well-off residents receiving preferential treatment, or getting their needs looked after first.

I am uncomfortable with the Emeritus connection. There was a Frontline expose regarding that company a few years ago. Is this still a valid concern?

Great looking facility . Amanda in sales was way too pushy and I am no longer considering the site.

This did not end up being an appropriate level of care for our loved one. Shortly after moving in she fell and moved beyond what assisted living could provide. I would advise any other families looking in to this facility to be sure your loved one is not a fall risk, to avoid the same situation.

I'm not sure I can give a number right. They didn't call to let us know that she didn't make a her appointment. and we had arranged a driver but they never came. She has another appointment on Thursday, but they said "We told you we can go but Thursday our van is in use due to it being our activity day". We are a bit frustrated. She has had trouble adjusting. She didn't want to be there. people seem helpful. I don't know if shes eating much and they're not telling us.

I was disappointed to find the kitchen, open and active, right next to the livingroom where people were watching TV. Not the best arrangement. Also, there are three different buildings where residents have to be brought for activities. In cold weather, I can't imagine them transferring people easily.

We toured this community when we were looking into care options for a loved one. I was not impressed by what I saw of this community. It just felt very compact, and dark inside. The rooms for the residents were also very small, without room for much more than a bed and one piece of furniture.

This Memory Care facility seems to be very good for the senior who has only memory issues. Unfortunatly Dad has Parkinsons and low blood pressure issues that they were not really equiped to handle so we had to find another facility with more medical staff for his long term chare.

Southern Pines is a nice enough place. The facility itself is clean and well kept, and the staff all seem friendly. The only real problem is there does not seem to be enough of them. They're all very busy, and it is hard to get their attention. It seems like if you do get some help from someone they "check you off the list", and you won't get anymore help that day.

Unfortunately this was not the right place for Dad since his Parkinsons and low blood pressure have caused complications - for a memory care only resident it is great but they are not equipped to handle more complicated issues

This review pertains to the assisted living facility (memory care is also offered). This facility was taken over by a corporation in fall of 2013. Since then, the building was remodeled somewhat and brought into compliance with safety features to prevent wanderers. The rooms are a reasonable size, and the meals are provided by Sysco systems. The facility is not well designed for people with mobility issues and there is only one small elevator centrally located at the center of two wings (three floors). Thus, there are heavy congestion points on each floor at meal times that delays in calls from residents. Like many facilities, WP was designed with a much more independent client in mind. The quality of care varies from day to day and sometimes shift to shift. The night shift is apparently a difficult shift to staff in many facilities and the staffers vary in skill and tolerance. AT WP, Meds were not always dispensed or accounted for (doses were sometimes skipped or delayed). Responses to calls from residents also varied. Sometimes staff came quickly; sometimes, not at all. More than once I was followed to the parking lot so the staffer could cancel a call signal, despite the fact that no one had responded to it earlier. Meal times are generally pleasant, but some residents were overlooked at times and not fed until they protested. Many of these problems apparently stem from understaffing or lack of coordination among scheduled staff. Also, there seemed to be a huge turnover within one year. The activities vary according to the personality of the facilities coordinator. Most days the activities were lackluster; however, after a long period of time, the facility added a transport bus to take some residents on field trips, though it is unclear how regularly scheduled these will be and WP does not appear to be offering personal drop-off/pick-up service. Communication with the facility is hit or miss. Sometimes responses are prompt, but more often they are delayed and sometimes not addressed at all. The coordination between the staff nurse and management unclear, which I believe can pose a danger to a resident, whose behaviors may be directly connected to the meds they receive and the behaviors they exhibit. The monthly costs are slightly below competitors and the facility will accept Medicaid (or the WI equivalent) if a resident exhausts financial resources while residing there (though this may have changed). Overall, this is an adequate facility that is reasonably priced, but if you allow your loved one to live there, be vigilant!

We toured this community when we were looking into care options for a loved one. I wasn't too impressed with what I saw here. They didn't keep up on the cleaning nearly as well as some other communities we saw, and it seemed pricey for the level of service that they provided.

Some staffing issues. Care plan not always followed. Not as much resident supervision as I would have expected in memory care. Activities schedule frequently not followed in memory care.

Very nice facility, we liked the outdoor patios. we also liked the idea of the centralized bathing areas with shower and whirl pool tub. We saw a lot of residents throughout the building but very little personal interaction there was staff interaction. The rooms were nice.

We decided to stay here, we thought about moving but we decided to stay. The regional manager was able to help us resolve the issues we had. If you are on the assisted living they are not really equipped to handle someone with Alzheimer's. If you are not disabled and have most of your faculties, it's a really nice place. We had a few issues, but I think all of that will be addressed with the new management.