Charter Senior Living

PLEASE TAKE THIS REVIEW TO HEART. New management took over The Fountains of Troy. The facility is now called Morningside Assisted Living, and it does not measure up to the standards or quality of The Fountains. My grandmother has lived there since August of 2013. At The Fountains, Grandma was very satisfied, as were my family and I. Since the change of hands the facility has gone downhill substantially. They are often understaffed because employees are abruptly quitting their position. Thus, when calling for assistance response times are too slow. They have a very poor, skeleton housekeeping staff. Multiple CNAs openly volunteered that their housekeeper "does terrible work." I was given the impression the facility has just one housekeeping employee. The carpet in Grandma's apartment and the common hallways is filthy with numerous, largely visible stains. As of this past Saturday, it was blatantly obvious that the tile floor in Grandma's bathroom and kitchen had not been mopped since she returned home a week earlier from a rehabilitation facility. After asking two different times to have the floors cleaned they remained dirty; the bathroom floor to the point of being unsanitary. I had to clean the bathroom floor on my hands and knees with wipes. I was told Grandma's apartment was scheduled to be cleaned Tuesday, but that did not occur. If Grandma gets feces on the toilet seat, the CNAs do not clean it off. The laundry room floor was horribly dirty, and the agitators in the washing machines were disgusting with grim. Worst of all, when I arrived to visit Grandma Saturday afternoon, her pants were wet with urine, front and back, up to her waist. She was also sitting in feces, apparently for quite some time and more often than that one instance because her tiny bottom was painful and fire red with rawness. She said she had been calling for help for a long time. During the four days I stayed with Grandma, every CNA who assisted me with her care was new, having worked there one month or less. They were yet to be provided their name badge and uniforms, and they knew very little about the facility's procedures. They didn't even know where to find a mop. All of the CNAs were kind, helpful, and quite encouraging of my presence, but there are obviously internal issues causing personnel to frequently leave their employment. That is never a good sign. The kitchen and evening staff are also helpful and kind. However, due to their demeanor, I feel a couple workers should probably be employed elsewhere. Although, everyone has bad days so I tried to dismiss those individuals' shortcomings and did not have an opportunity to interact with them on further occasions. A kitchen worker who "drove" Grandma to the dining room in her wheelchair Saturday morning ran Grandma's arm into her apartment doorjamb causing a nasty, painful wound. One CNA completely misread circumstances she witnessed and reported, which, coupled with my hateful mother's say so and belief of the far-fetched story, resulted in management calling the police and having me removed and banned from the premises. Now, in the best interests of my Grandma, I am forced to fight my mother and Morningside to regain access to the facility so I can continue giving my beloved Grandmother the additional, proper care and attention she wants and deserves at the end stages of her life. My suggestion to anyone reading this review— look elsewhere for your loved one's place to live.

Here your loved one will be given 3 meals a day, medications, and a weekly shower, if your lucky they might do a bit of laundry. One of the nurses is very rude and snotty. Did not have my family member here more than a year thankfully.

We had such high hopes for this place for my MIL. Their "sales pitch" is excellent, but it is not true. My MIL has been a resident there for less than a month and it's been nothing but problems. She is ignored by the night CNA's they will come to her room, say they'll be right back and never return. Recently she had a bad case of diarrhea that went on for days. When my MIL called for help, the CNA came in the room, opened a window, sprayed some air freshener and left ... Leaving my MIL to sit in her soiled bed for hours! Within a few days of that, we were called my the nurse saying my MIL was being uncooperative and refused to get out of bed. 911 was called. She is now in the hospital with a fever of 103.9, dehydrated, and has been diagnosed with C diff!! We are seriously considering other options.

[Removed]. Opportunists that capitalize on families when they are vulnerable. Administration puts on a great act that they care when they are trying to sell you on the place, but as soon as they have your money the "caring" is over. Pathetic administration.

I am not pleased at all with how things had went for my dad while he was in there care. The staff was very unprofessional with how they handled things in all matters and am very upset with this company. I would rate them the lowest score I could possible give them and would not recommend them to anyone. I also do not appreciate that after all the complaints I had put into management I did not receive not one call back.

This place is terrible! There's mold every where ceiling is falling in! If that's not enough there's cockroaches every where! Very nasty and trashy.The lady that gave us a tour was rude and very unprofessional!! The owners should be ashamed to call this place a business!! Please do not put any loved ones in here!! "This place definitely needs to be shut down"

First of all, I hate when people take a tour and then comment as if they know anything more than what they were told by a sales person. Unless you've had a family member here, then don't review. This place was Emeritus that was bought from Brookdale. As far as I know, no one made any administrative changes which means it is still a nightmare. My mother escaped her first night there and after that it was downhill. The head nurse was so bad, she basically said it was no big deal that they attempted to give my mom a colon prep, despite the colonoscopy was cancelled. The director disappeared and for days no one knew who was in charge. Someone new and even worse showed up. There was a laundry fire from too much built up lint. They didn't tell the families that they moved the Dementia patients to the NONE secure front unit until the damage was fixed. When I tried to complain, i was sent to an OUTSOURCED complaints center. Don't fall for tours. Go in on weekends when their worst staff is there. Try the food in the dementia unit, not what the tour shows you. See how many immobile people are FED during dinner. BEWARE of these giant chains, they cut corners to save money.

My dad lived at Citadel of Hazel Crest for 3 months and concerns began less than a week later; from an aggressive dog, uncleanliness of facility and dad, and improper behavior of caregivers, the final incident is when the director of the facility, English [Removed], stated, "I condone their behavior and sometimes I may forget I'm at work." This led me to immediately remove my dad out of this facility. Citadel's corporate office have yet to respond. Nevertheless, the design of the facility is great for its residence but this facility needs to under go new management and management above the facility's director needs to be more accessible.

Do not put your loved ones in this place. Roach bugs, black mold, general nasty. You pay for house cleaning. - but never happens. When going by sat down on couch roach ran across dress.. Roaches so bad even in freezer. In dining room anything you touch sticks to your hands never wipe down anything. I have never seen such a disgrace!! This place needs to be shut down

There are some wonderful staff people at this facility, but they are overshadowed by many more who are not properly trained or managed. The leadership is nonexistent, and communication is terrible between management and medical/care staff. The public areas are clean enough, but resident rooms may not be cleaned appropriately. Have seen dried waste left in resident areas on many occasions. If your person has more than moderate dementia symptoms, look elsewhere.

This is not a place for anyone to place a loved one unless the loved one has no health issues and can completely take care of themselves. One of the residents who is diabetic became incoherent and was vomiting. For those who aren't familiar with diabetes, this means their sugars were dangerously high. Each time this happens, damage is being done to organs. This is an emergency situation and must be addressed by hospital staff. The staff recognized this at 6am when this resident fell and didn't call 911 until they spoke with a family member who stressed this is an emergency (this has happened before so they should be aware that this is an emergency).

Have never been treated so poorly. Is this place seriously a business? They spoke to us as if we were speaking English for the first time. You know that voice where everything said is making you want to run the other way. During our tour there were noticeable live roach bugs as well as some in their artwork. The staff on the second floor where residents have help with daily activities seemed very over worked due to numerous residents in wheelchairs. [removed] Either way they don't have the proper equipment to aid these people and you can tell its overwhelming. You all need help on more then one level.

If you want a place for your loved one that drags them out of the bed at 5 am to get dressed for breakfast and sit in the hallway until 8 am when breakfast comes. That is if it isn't late because the chef is late every other day. If you want somewhere that your loved one is given medication and insulin injections by a staff member that is not certified in anyway except for a medical terminology course taught by the head nurse for 2 hours. If you want your loved one to be double diapered by the staff for their benefit. If you don't mind that your loved one is medicated at supper time and then one hour later they are given their night time medication. [removed]. [removed] 0 stars.

The memory care residents sat all day doing nothing. There were no activities or social outings. The bathrooms never got cleaned. There was feces and urine on the bathroom walls, toilets, sinks, floors, and the carpets were all stained. The residents did not get enough to eat. Soup and salad for dinner is not enough.

I wouldn't even let my dog stay at this place. If that is the way the staff treats humans I would hate to see how they would treat a dog. The night staff is rude to their residents. I have even hear staff screaming at each other while holding the elevator so they could do so. They tell you they will answer your loved ones call button with in 7mins don't hold your breath. There have been times it took over 45 mins for someone to come in to check on my mom. Things have been missing out of my mothers room. Do not let them take care of your loved one look some place else.

It smelled, and the room available had a shared bathroom, and she would have had to share with a man. It was almost a thousand dollars more a month without the amenities of the place we chose. I would actually give it a zero on a scale of 1-10!

A horrible experience due to incompetent management and inadequate staffing. Constant turnover and nonexistent communication. Only focused on collecting monthly rent. When you move your deceased family member's belongings out, they don't even hold the door for you.

I had my mother here at the community for several years. they assured me that they could take care of my mother and i believed them. my mother suffer's from dimentia. The care my mother recieved was ok then when her dimentia increased the care started to falter. I grew very concerned about the care she was getting and and event happened where we were to late to adress this and ended up needing more care in a different enviroment. I wish the community would have helped me with this and not assured me they could provide the care before it was to late.