Charter Senior Living

I had a pretty good tour of this community. The community appeared to be neat, and clean. The staff was friendly to my family, and myself. The experience was a good one, but this wasn't the place for my father, and his needs.

Hard to get over the strong, acrid smell of urine in the hallway. Room is nice and does not smell. People are nice. Good value.

I was not very impressed with this community during my tour. The staff was very knowledgeable and kind, however the cleanliness of this place is seriously lacking. The bedrooms did not seem like housekeeping has been in there in a while and it was very messy throughout the entire building. They could use some updating and lots of improvement in there facility.

This place looked dark and dreary. The sales manger sounded like she was a robot, she may have used a script and it maybe was an off day for her. Otherwise the community is a nice looking place. I didn't see much residents doing anything but sit in their rooms. I did not like the dark atmosphere.

I was not impressed with the setup of Bartlett Reserve. It was a little confusing and difficult to get around. They do offer a pool. It looked clean during our tour and the people were nice.

Somerford Place looks good from the outside looking in. Here's our breakdown: Cleanliness is okay. Food is pretty good. Activities are good. There's lots of walking space. But it is a very expensive facility. The care is very inconsistent because caregivers are constantly quitting. This is really disturbing. They have only one or two caregivers for each section of up to 16 people. Most are incontinent so don't get diapers changed very often. There is a lot of yelling. There is little team work and lots of confusion.

This was my first community we toured. We did like that there was a nurse present most of the time. I felt there could have been a more formal place to meet and talk. We were in the dining room and I felt the woman was distracted as if we were keeping her from something or home.

I find it to be clean, and most staff is friendly (however the change over is incredible, including the management. It has changed 4 times in 3 years). The value is probably about the same as other places like this. They have an activities schedule and it seems good, but I have no point of reference because my mother has no interest in any activities, of course she is 91. I do like the grounds and the fact that the five buildings are all stand alone ranch style. There are 16 rooms in each building and they all have their own dining room/activities center, kitchen and frontroom. No place is going to be 100% great however, my mother seems to be quite content here.

First visit impromptu on Sunday afternoon. Greeted with smiles and very helpful CNA. Quick tour of very small unit. Nice staff, but older building and very small courtyard area. Common area seemed very dark. All private, very small rooms with ensuite bathrooms. Shower is old style tub that you need to step up over to get in. More staff to patients than most.

No confidence in care from aids nurses to billing.Beautiful building on lovely wooded grounds

Less than one week in the place and services that were promised have not been given. Have not gotten answers to questions we have. Was not told weekends were a bad time to move in. The place seems to be understaffed everyday but especially on the weekends.

They have been very attentive and good with my Mother. She has advanced dementia. However, they could use more experienced staff especially on the weekends. I have even heard the staff (weekend staff) yelling at some of the patients.

Our experience with Emeritus at Pikesville has been somewhat mixed. My loved one is only here for a brief stay while he recovers from an injury, which is good because I don't think this would be a good permanent solution. While the staff seem friendly and helpful, the facility and the services they provide could all stand to be improved. The place seems shabby and in need of some renovations, and the activities and food could use work.

Our experience with Emeritus at Wilson Mountain has been somewhat of a mixed one. The facility itself is nice enough, it is clean and well kept and the staff have been friendly for the most part. However, I really get the feeling that they're more in it for the money here. More than once I have seen more well-off residents receiving preferential treatment, or getting their needs looked after first.

I am uncomfortable with the Emeritus connection. There was a Frontline expose regarding that company a few years ago. Is this still a valid concern?

Great looking facility . Amanda in sales was way too pushy and I am no longer considering the site.

This did not end up being an appropriate level of care for our loved one. Shortly after moving in she fell and moved beyond what assisted living could provide. I would advise any other families looking in to this facility to be sure your loved one is not a fall risk, to avoid the same situation.

I'm not sure I can give a number right. They didn't call to let us know that she didn't make a her appointment. and we had arranged a driver but they never came. She has another appointment on Thursday, but they said "We told you we can go but Thursday our van is in use due to it being our activity day". We are a bit frustrated. She has had trouble adjusting. She didn't want to be there. people seem helpful. I don't know if shes eating much and they're not telling us.

I was disappointed to find the kitchen, open and active, right next to the livingroom where people were watching TV. Not the best arrangement. Also, there are three different buildings where residents have to be brought for activities. In cold weather, I can't imagine them transferring people easily.

We toured this community when we were looking into care options for a loved one. I was not impressed by what I saw of this community. It just felt very compact, and dark inside. The rooms for the residents were also very small, without room for much more than a bed and one piece of furniture.