Charter Senior Living

I really liked the apartment rooms, and it was all very clean. I like that they cater to all stages of life, so if care became more my mom wouldn't have to move. The director was very nice an informative, though the staff I saw seemed uninterested.

We chose them because the lady that had been working with them had made a good deal for me. It was not a good location for us. Management is week, they don't seem to follow through, and if they do it only lasts a couple of weeks. The staff seems to do what they want to do. The food was not very good. The activities were just okay, they looked like they had more at one time, but there was always some reason things didn't happen. When you meet with management and corporate and things don't change, then it's time to move.

Turned out that 75% of residents are there for memory care; not a good choice for my friend.

Too Expensive - they want $3000 per month.

The rooms and common areas seemed small and kind of cramped. Smaller groups of people were somewhat isolated to different cottages. The staff seemed friendly but a bit unorganized. They have been calling and mailing me everyday since.

Nothing makes this worth the 9 mile drive. would prefer Avalon over this place.

Quail Run was very nice, very clean. The people who worked there seemed nice too, but I don't know how well they are trained to take care of people who are very ill and have special needs. Perhaps a nursing home would have been a better choice, but I wasn't crazy about the hospital-y atmosphere. My mom had COPD and was on oxygen, and I found two times that no one knew how to refill the liquid oxygen tank, and found her with an empty tank. Granted, this is right after she got the liquid oxygen, but this is a very big issue. Then, she needed a bi-pap machine at night, but she died after only one night on it. The place is laid out well, but the only bad thing is that the bigger 'events' are held in a building across the street and sometimes too much trouble to get an ill person outside and to the event, easier to just stay there, especially if the weather is bad. Also, they are very reasonably priced compared to many, but the downside is that often there are very cheap snacks/drinks provided. No brand name soda, no soda at all, in fact and Dollar Store cookies, etc. Not a big deal as I could buy better stuff myself. All in all, a pretty good experience except for the fact that young caregivers were not well-trained on special equipment . They tried quickly to get staff up to speed on the equipment, in their defense, but several hours of no oxygen could quickly kill someone who needs it desperately. Nice people, clean environment, reasonable price, nice neighborhood, plenty of parking are all the good things.

My mother didn't like it, for one thing they were sayign that she would have to have a roommate and my mom said she didn't want anybody seeing her changing her depends in the middle of the night and she wants her space and her independance.

Bothering me too much via phone and not enough outdoor space- overall i am not an Emeritus person even though itis a lovely place

I'd say it was okay. The overall impression we had was just not as good as another place. It didn't seem as clean or as good in general. I don't know if this is fair since we just took tour but for a first impression, it was okay.

This place seems to be for a higher level of care. it felt too small and not quite as welcoming to us.

Liked the smaller # of resdents in the memory-care wing. Felt it would be a better fit for my mom. Did not like the fact that they if we signed papers that day, they would make us pro-rate the last few days of Dec and then start payng in full in Jan even though we are not ready to move her in. Did not feel they showed willingness to work with us on timing. It was all bottom-line driven for them. No issue with the facility. Staff fully enaged with residents in memory-care wing. High down payment but monthly price was good.

Nice grounds and location. A truly assistant living community with memory care options. Nice place if I had to place a single parent. Didn't care for rooms which were studio style only; looks like private hospital rooms.

This one was OK but Mom may have to be moved again at a later date.

Liked the size which made it a little more intimate....did not like the apartments as well. Would like to have a 1 bedroom deluxe, but was told there is a waiting list and these apartments rarely come available.

same as Sterling House... spoke with Director (who is wonderful!), and she and the admin director are going to eval... going to see if there's something they can do to get him into the Asst'd Living section and on WL for Memory Care unit... PLEASE let this happen... thoroughly enjoyed the tour, someplace that actually UNDERSTANDS dementia and the various stages of dementia, and the facilities - clean, bright, 'happy,' and, most of all, a good, Peaceful feeling!

$2,900 + $400. Waver fees, smaller very nice court yard, weekly mass.

Lots of people close to dining room; sitting and socializing. A little depressing here, but beautifully located; probably my last choice at this time.

This was a nice place and the director was very helpful.

Honestly, we as distant family only hear from our resident via telephone and what other family that can and do visit frequently, tell us. It seems that there is several issues that have arisen and have been reported First, snack items, and soft drinks being stolen from our residents closet. Secondly, some issues with a few staff, unfriendly with a less than chipper demeanor Thirdly, laundry going days and days upon days without being washed .when questioned about this staff remarked they were out of laundry detergent!!!! Really??? Could someone, anyone, go to freaking Kroger or Walmart and buy some detergent? Not happy about these issues. There are others but we are disappointed in the actual overall performance of this place after such a stellar walk thru and talk with The guys there. Some family members are already looking into finding another place for her.