Charter Senior Living

Overall the place is very clean. My husband's bathroom doesn't get mopped as often as it should. He urinates on the floor a lot. The food is very good. The staff, for the most part, are very nice and respectful to us. There are a few who need more training on how to approach and handle the residents. My husband isn't being checked on through the night like he's supposed to not is he getting the number of showers he's supposed to get. I have been doing some, and that's ok. I believe they are short staffed, especially on weekends. The apartment is adequate for him. He has a studio. It's like a lot of places, staff numbers are inadequate and that is hard to rectify in this business. It takes special people to do that job.

Problems with lack of staff. No notification if scheduled shower or laundry is unavailable. I wait and finally give up.

The room has a heat issue where when it kicks on and it deafeningly loud until the room is heated. My dad said the food is terrible as well.

The place was very clean and showed really well. The apartment was a good size and in very good condition. But it does seem that the actual nursing care and assistance was over stated. There is very little staffing during the evening and overnight hours. The communication was lacking. My father was sent to the hospital and we were not notified. We only found out because the hospital calles my sister as his emergency contact. Also there seems to be alot of turn over in the administrative staff which makes it difficult to know who to contact.

They were able to get us in quickly and it was relatively clean. Some staff were nice others were not. Specifically a nurse named [name removed] was very very rude. Some employees you could tell cared about my mom and took pride in their work. I think they could have had more staff on hand, there were times my mom sat in dirty diapers too long and got a rash. I liked the updates on the app. I didn't like that clothes and belongings got mixed up/lost even if there were names written on them. I think the activities were coordinated well. The room was a good size.

I rated most areas a 3 because my overall experience has been average, with both positives and areas for improvement. At times, the resident room does not appear as clean as expected. Communication between administrative staff and those providing day-to-day care seems to be an area that could be strengthened, as information does not always feel fully aligned. The food is generally okay, though it often seems heavier in carbohydrates and starches, with fewer green vegetables than expected for a balanced diet. Staff members are generally friendly, but on occasion I’ve felt hesitant to ask questions out of concern about interrupting their workflow. The activities offered in memory care, from what I’ve observed, may benefit from being more engaging or stimulating for residents. In terms of value, the monthly cost of $4,500 appears comparable to other memory care facilities in Georgia, which is why I rated it as average

My dad was only at charter for almost four days-he was moved from the hospital and during the move something happened and he was in more of a non-responsive state. We came from a facility that was terrible so having my dad die in a place where the staff was very knowledgeable, compassionate and trustworthy was a blessing. The night nurse [removed name]was especially kind and helpful. [removed name], the wellness coordinator was easy to get a hold of and very supportive. Some things we noticed while we were there, was that they were very short staffed. One night there was just one aide. Luckily my dad didn't need much at this point and we had hospice also. On the negative side after my dad , I tried calling every day for two weeks to find out what funds would be returned since we only stayed a total of four days and it was impossible to get a hold of anyone. They were always in a meeting. They tried to call me back once, but didn't leave a direct callback number. Finally, I emailed her. We expected the [removed rate] initiation fee would be gone and probably charged for a week. The total we paid was about [removed rate] and we got [removed rate] back which I think is ridiculous since he was there such a short time and needed minimal support from their staff. The facility is super clean, inviting and updated. After my dad died, they did recognize him in the veterans program and [removed name] -one of the directors -came to the funeral home, which was nice.

It is my Aunt in Charter Senior Living. The facility is nice but there seems to be much turnover there which is concerning. My Aunt is comfortable as much as one can be not living at home. I have relatives in Hopkinsville who regularly visit and oversee her care since I am in Louisville.

Memory Care is an excellent option for those needing daily supervision. Unfortunately, for dementia patients, staff must be highly specialized professionals. Additionally, the oversight in the Memory Care unit would greatly benefit from the infusion of technology to improve accountability and supervision.

The food is not very good. It's a process and an adjustment. I think it will take a while to feel at home. The people here (staff and residents) are very nice. They offer a good amount of activities.

Front desk customer service is awful. Bag cold lunches on the weekend to cut cost is unacceptable at the cost of $[removed] per month is well above the area average, for the level of service provided... They should increase staff to consistently deliver the level of care they claim to deliver.

I really liked the facility and the staff. My complaint is that they don't take Medicaid and the 30 day notice rule. My dad was there for about 3 weeks and we had to pay for 8 weeks.

As with any place, there are great team members and some mediocre. We have been fortunate to experience decent care. There have been many staff changes throughout the year. The current leadership team has only been in place a short time, so I'm anticipating improved services and more stability with staff. Team members are very friendly. The Assisted Living section is very lively. I would like to see a similar activity level in memory care. With a little more structure and additional staff this will be possible. Food/dining - there is good variety/Meals are on a consistent schedule.. Overall, Charter has been a good place for my Mom.

The staff have been good and attentive. They don't communicate with us as much as some other places, but they have resolved any issues or questions that we've had. The food selection and options are only mediocre. They don't always bring the food that my parents have selected from their menu.

They have recently hired a new site director and a new chef. My relative had been complaining about the food for some time but now says it's getting better with the new chef. They also were without their van driver for transport to shopping and to appointments for a considerable amount of time.

They seem to have a lot of ownership and management turnover. They weren't very successful at all and getting my uncle [name removed] out of his room. And on his last days, they seem to be in conflict with hospice. Overall, they did a pretty good job, but I think he needed full nursing care so he was beyond what they could offer.

Very nice facility but just getting set up on activities for residents. I would recommend

The facility was bright, spacious and clean with a section for more serious care if needed. Initial impressions across the board were favorable. However, I found the level of attention my father needed was not provided as time passed. If you have a loved one there, you must visit everyday to ensure proper care.

They do not do everything as advertised but they are better than other places in the area. Cleanliness of the facility...but they seem to be understaffed regularly and serve bag lunches often

The staff were sometimes lazy and inattentive. Being understaffed is a problem. My loved one was often not clean and they seldom assisted with teeth brushing. (Her tooth brush was usually dry and her dentist said her hygiene was terrible) She also was agitated due to boredom. I saw few activities or enrichment beyond watching TV. She fell out of bed and suffered significant bruises and they did not call hospice or me to notify us. I would not recommend the memory care if you had other alternatives, but unfortunately I think there are not very many alternatives, they are all about the same unless you spend a lot of money at Penwick. My husband is a doctor and we asked around and it seems to be the consensus that they are all about the same (no very good).