Charter Senior Living

Staff at Charter Senior Living of Verona are friendly, but a few more activities would be welcome, such as afternoon exercise classes. I will say the food was better before charter senior living took over. It was about a 5 up until April when they replaced Cedarhurst Verona as management. Cedarhurst's restaurant style menu was a big reason to choose them.

Charter has many nice staff. I think most of them care about the residents but the building is old and needs lots of updates and cleaning up. It's a great place if you can stay in Independent Living or even Assisted Living if no dementia. My biggest complaint is not encouraging showers or knowing how to redirect behavior instead of always calling family.

The sales pitch did not live up to the services. The main one for me was cleanliness. My mom had urinary issues and I was told they empty the trash three times daily so it doesn't smell. Essentially time I went to mom's room I took the trash out myself.

I would recommend this place. Communication with the family is good. I often ask them not to call my son at night. They do as I ask and call him in the morning. Moving in was okay. It was a ton of work for my son, but he made it work. The housekeeping is okay. They have trouble keeping a housekeeper. But most of them have been pretty good. The food is okay, it will be better when they improve it, which they are working on. We have only been under Charter since [date removed]

Could use updating, food experiences were not what we were promised with sample meal.

My Dad is no longer at Cedarhurst. He went back home . Our experience with Cedarhurst was okay . My Dad was there 2 months and they only cleaned his room 2 times. I thought they were supposed to clean his room once a week. Also the nurse that was on call wasn't available when we needed her, she was on vacation. Otherwise, the people there, were very kind and my Dad enjoyed the meals . The building was neat and clean

My loved one is a resident at Charter Senior Living of Orland Park and overall the experience has been good. I feel that the caregivers that I see there when I visit are remarkable. They are so good with the residents, they truly care. I wish they had additional caregivers, though. It seems there are not enough when they have to ready everyone for bed. We have had some laundry and housekeeping issues. My loved one often tells me that the food is not good, which I find ridiculous for the amount of money that they receive. They have also changed ownership back to Autumn Leaves. Not the same availability for questions or just to find out things that are going on. Charter tried to make things easier for working family members to be present for things they celebrated, now they pretty much do it during their office team's working hours which is not convenient for family members. I believe they should be more approachable and accessible than they are. I have mixed feelings on the recommendation of this facility to others, I want to see how these new owners are going to be in a couple more months. They are really not accessible and I don't like that.

The place looks good and has great layout for dementia residents. Most of the staff are very kind, but not all trained well w memory care. There is a HUGE turnover in staff and they are often severely understaffed, esp @ night. If your fam does not sleep at night or seems uncooperative w/meds, they label them belligerent and send them to hospital for "Psychatric" assessment". This will cost you $[removed] plus cost of ambo ride. They will require you to get 24 hr 1:1 private duty care that will cost you $[removed] hour, so they do not have to deal with residents at night. Our family was there for eight months and left based on $[removed] per month facility costs and $[removed] per month costs for 1:1 care. If they prescribe meds, have them ckd by outside med staff -may not be most current meds. They charge you when fam is moved out & in hosp for weeks. Look for a fac w long-term staff and staffed well at night. Pretty & clean is just not enough if you need memory care.

Most of the staff were good, some not so good. Housekeeping was not so good. Communication was just okay. Meals weren't good at all. Moving in and moving out was good, laundry service was awful. They lost so much of my mother's clothes and when you told them it was like no concern of theirs. A few of the ladies were just loving and great. Overall, I wouldn't recommend.

We took her out of the facility because of the cost..They continued to raise cost and in my opinion were not assisting her with her daily needs like helping dress her, change depends, put hearing aids in, put her ankle brace on. Etc. She was not encouraged to go do activities either. She just sat in her room and slept, and has since declined in her memory andnin her strength.

My husband was there. He had some dementia and they kept sending him to the ER when he wouldn't cooperate. And he then wound up in a psychiatric hospital. Several times. Too many personal items disappeared. Constant turnover of staff. Promised snacks not always provided. Food however was very good; especially the choice of entrees presented at each meal. Courtyard outside had no shade.

There were some medication administration issues and the facility seems short staffed on weekends.

It's a small community, they're very friendly and nice, but there's not a lot of activities. They list activities but they're not done many times.

I would tell a friend, that they should look elsewhere. My loved one chose the place. We were sold unrealized promises.The residents do not seem happy, either. It's a sad situation and a dreary place.

My brother was in the memory care unit. As long as he was calm and not causing any problems, the staff tolerated him. I found out when he was to be kicked out that he was too much trouble. Even though I was assured that they could handle his condition. I would not recommend this facility to anyone seeking memory care.

Staff is kind and helpful, no issues there. Food is good. They seem to be understaffed as far as cleaning and maintenance, so most problems I faced were around arranging tasks like room cleaning or unclogging the toilet. Communication with the family was good after a few glitches in the beginning. The move in process was a bit chaotic, there were no clear instructions in what I needed to provide vs what the facility provided, otherwise I think it was okay.

My sister picked the place,1-because it is closer to where she lives, and can easily stop by on her way to and from work. 2-the place looked clean and bright, and provided the level of services that my mother may have needed. It was appealing because of the level of care, activities offered, and first floor room available for Mom.

I was initially very pleased to move my loved one into The Linden At Woodbrige. However, some services have not been provided as they are supposed to be, and there has been some lack in communication. I am working to resolve these issues.

They don't really do what they say, they do..I feel they are short-staffed. They were close and I believed they truly care about the residence.

At Charter, you must look beyond the beautiful presentation. Cleaning staff left a lot to be desired. On many occasions, I changed my brother's linen. They will nickel and dime you to death once you move in. I must say that the Activity Director is outstanding.